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Job Title: Server Infrastructure Engineer
Work Location: Dearborn, MI (4 days onsite)
Duration :: Long Term Contract

Position Description:

We are seeking an experienced Server Infrastructure Engineer to join our global IT team. This role requires strong technical expertise in server hardware, out-of-band management, firmware operations, and infrastructure design. The ideal candidate will operate with a high degree of independence, take ownership of complex technical initiatives, provide guidance to peers, and contribute meaningfully to architecture-level discussions and decisions.

Key Responsibilities:

• Advanced Support & Troubleshooting
• Provide Global L3 hardware support and conduct in-depth root cause forensic analysis for complex server issues
• Serve as a subject matter resource for out-of-band (OOB) management, such as HPE iLO, HPE OneView, HPE COM, Dell iDRAC, and Dell OpenManage Enterprise
• Serve as a SME for different server makes and models, e.g., HPE, Dell, and Lenovo
• Independently resolve complex, cross-system technical issues with minimal oversight
• Automation & Firmware Management
• Lead scripting initiatives and develop automated server configurations to streamline operations
• API-Driven Management: Design and maintain scripts using the Redfish API to automate server discovery, configuration profiles, BIOS updates, and firmware lifecycles
• Strong proficiency in automation using Python, PowerShell, or Ansible, with proven experience querying and commanding infrastructure via REST APIs
• Guide application owners in automating application testing and certification processes
• Own firmware update methodologies and firmware version management for assigned segments of the global server fleet
• Identify opportunities to improve automation coverage and firmware management practices across the team
• Systems Engineering & Testing
• Deliver robust server designs and lead FMEA (Failure Mode and Effects Analysis) testing efforts
• Manage server and component testing, including planning, execution, and results analysis
• Lead hardware-related projects such as trusted SSL certificate deployment across the fleet and MFA initiatives
• Identify and troubleshoot systemic hardware issues, recommending long-term solutions
• Documentation & Standards
• Create and maintain comprehensive standards documentation and user documentation for OOB management
• Establish best practices and contribute to team-wide technical standards
• Review and improve existing documentation for accuracy and completeness
• Infrastructure Design & Engineering
• Design, implement, and maintain enterprise servers and general-purpose hybrid/cloud systems for optimal business operations
• Research, design, and implement infrastructure solutions for internal customer needs, such as containerization, Kubernetes orchestration, and on-demand scaling
• Design and configure secure virtualized environments aligned with enterprise architecture blueprints, including virtual machines, virtual networks, and distributed storage systems (SAN, HDFS, SSD, etc.)
• Contribute technical input into enterprise architecture blueprints and roadmaps based on hands-on engineering experience
• Monitoring, Capacity Planning & Optimization
• Engineer and refine monitoring solutions, leveraging Dynatrace and Netcool for observability, monitoring, and alerting to ensure systems are configured correctly, run efficiently, and remain secure against potential threats
• Monitor and analyze resource utilization (CPU, memory, storage, network traffic) using Dynatrace, Netcool and other tools to ensure effective utilization and prevent runaway costs
• Configure and maintain Dynatrace dashboards to monitor and alert on hardware firmware versions and drift from current supported versions
• Proactively identify and resolve bottlenecks; lead capacity planning efforts based on usage trends and Dynatrace analytics
• Team Development & Leadership
• Mentor and guide the team, fostering a culture of technical excellence.
• Lead knowledge-sharing sessions and contribute to team's learning

Experience Required:

• Engineer 2 Exp.: Practitioner: Experience: 10+ years of experience in server infrastructure, systems engineering, or related IT roles, with a minimum of 5 years working at an enterprise level.
• Education: Associate's degree or equivalent work experience.
• Hardware Expertise: In-depth knowledge of x86 server hardware, specifically CPU architecture, bus architecture, and expansion cards.
• Server Management: Expert-level knowledge of out-of-band (OOB) server management systems (e.g., iLO, DRAC) and hardware management systems (e.g., HPE OneView, HPE COM, OpenManage Enterprise).
• OS & Networking: Extensive experience with Windows and Linux server operating systems; strong knowledge of TCP/IP, including DNS, DHCP, broadcast domains, and routing protocols.
• Automation & DevOps: Proficient scripting/automation skills (PowerShell, Python, Ansible, or similar); experience with CI/CD development, automated server builds, and REST API integrations.
• Systems Engineering: Solid experience with FMEA methodology, firmware lifecycle management, and hardware testing/certification.
• Virtualization & Storage: Working knowledge of virtualization technologies, distributed storage systems (SAN, HDFS, SSD), and containerization.
• Monitoring: Hands-on experience with enterprise monitoring systems such as Dynatrace and Netcool.
• Leadership: Demonstrated ability to lead technical projects independently and mentor team members.
• Strong analytical, documentation, and problem-solving skills.
• Excellent communication skills, with ability to collaborate across technical and business teams.