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Nearshore Manager Jobs (NOW HIRING)

Avani Technology Solutions, Inc.

SDET

Seattle, WA · On-site

$57 - $73.75/hr

... nearshore, and offshore models 3 // Ability to self-manage on new deliverables and deliver automation projects with little direction TEKsystems' client is building a new audio-focused game that will ...

Scalepex

Senior Program Manager - Fully Remote

Dallas, TX · On-site +1

$114K - $115K/yr

Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium ... We need a Senior Program Manager to work with one of our top clients on new projects they are ...

Scalepex

Senior Program Manager - Fully Remote

Dallas, TX · Remote

$118K - $119K/yr

Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium ... We need a Senior Program Manager to work with one of our top clients on new projects they are ...

Scalepex

Senior Program Manager - Fully Remote

Dallas, TX · Remote

$114K - $115K/yr

Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium ... We need a Senior Program Manager to work with one of our top clients on new projects they are ...

Y&L Consulting, Inc.

Travel BA

Scottsdale, AZ · On-site

$50 - $54/hr

Onsite, Offsite, Nearshore and Offshore IT Development, QA and Maintenance * Onsite, Offsite ... management experience - Must know how to write user stories, work with customer to gather ...

Y&L Consulting, Inc.

Travel BA

Scottsdale, AZ

$50 - $54/hr

Onsite, Offsite, Nearshore and Offshore IT Development, QA and Maintenance * Onsite, Offsite ... management experience - Must know how to write user stories, work with customer to gather ...

isolved

Office Manager (Part Time)

Springfield, MA · On-site

$19/hr

Recently expanded to nearshore * isolved ranked for SMB Payroll in 2023 Sapient Report * Voted top ... Manage building maintenance and act as a point of contact for vendors. * Sort incoming mail and ...

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All JobsNearshore Manager Jobs

Nearshore Manager information

See salary details

$27.5K

$81.7K

$137.5K

How much do nearshore manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for nearshore manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Nearshore Managers when coordinating cross-border teams?

Nearshore Managers often encounter challenges related to time zone differences, cultural nuances, and varied communication styles when managing cross-border teams. Ensuring alignment on project goals and maintaining consistent quality standards can require proactive communication and regular check-ins. Additionally, they must navigate differences in local regulations and business practices, making flexibility and adaptability essential skills for success in this role.

What is a Nearshore Manager?

A Nearshore Manager is a professional responsible for overseeing business operations and teams located in countries geographically close to the company's home country, often within the same or similar time zones. Their main duties include managing remote teams, ensuring project delivery, facilitating communication between onshore and nearshore teams, and optimizing processes for efficiency and cost-effectiveness. Nearshore Managers play a crucial role in bridging cultural and operational gaps, aligning nearshore teams with the company's objectives, and maintaining high-quality standards. They typically work in industries such as IT, software development, and customer service where nearshoring offers cost and logistical advantages.

What are the key skills and qualifications needed to thrive as a Nearshore Manager, and why are they important?

To thrive as a Nearshore Manager, you need expertise in project management, cross-cultural communication, and a background in business or IT, often supported by a relevant degree or PMP certification. Familiarity with project management tools like Jira, Trello, and collaboration platforms such as Slack or Microsoft Teams is typically required. Strong leadership, problem-solving abilities, and adaptability are vital soft skills for managing remote teams and aligning client expectations. These competencies ensure effective coordination, high-quality deliverables, and successful client relationships in nearshore outsourcing environments.

What is the difference between Nearshore Manager vs Offshore Project Manager?

AspectNearshore ManagerOffshore Project Manager
CredentialsProject management certifications, industry-specific skillsSimilar project management certifications, technical expertise
Work EnvironmentCollaborates with nearby teams, often in the same or neighboring countriesCoordinates with distant teams, often in different time zones and countries
Employer & Industry UsageUsed in industries like IT, software development, and business servicesCommon in manufacturing, IT, and software sectors
Search & Comparison IntentPeople compare roles to understand regional management differencesOften compared to understand remote team management

The Nearshore Manager oversees projects with teams in nearby countries, facilitating easier communication and cultural alignment. In contrast, the Offshore Project Manager manages distant teams, often in different time zones, requiring different coordination strategies. Both roles require similar certifications and skills but differ mainly in geographic scope and communication dynamics.

Director - Contact Center Operations

Director - Contact Center Operations

HCLTech

San Diego, CA

Other

Posted 2 days ago

Job description

Job Description - Director of Contact center operations.

Summary

This role demands a high-impact leader who can combine Energy & Utilities domain expertise with strong operational excellence, effectively manage global teams, and deliver real-time, data-driven outcomes while maintaining strong stakeholder relationships and driving continuous transformation.



Role Purpose & Scope

The Service Delivery Lead will partner with client decision-makers and stakeholders within the Energy & Utilities domain, managing large-scale operations across billing, customer support, and back-office functions.

This role is responsible for driving end-to-end service excellence across call center operations (billing and enquiry management) and back-office support (billing, payments, and transaction processing). The leader will manage globally distributed teams (onshore, nearshore, and offshore) while ensuring real-time decision-making, operational efficiency, and continuous improvement.

A critical success factor for this role is the ability to effectively manage stakeholders, collaborate across geographies, and drive actionable outcomes in a fast-paced environment.


Key Responsibilities

1. Strategic Leadership

  • Bring Energy & Utilities domain expertise, particularly in customer operations, billing, and revenue lifecycle management
  • Drive process transformation and automation to enable self-service, reduce cost-to-serve, and improve customer experience
  • Design and implement target operating models for utility operations, including billing, payments, and customer support
  • Lead digital transformation initiatives, leveraging ERP, CRM, RPA, and analytics solutions
  • Participate in RFPs, solution design, and client presentations, positioning differentiated solutions for utility clients
  • Enable data-driven decision-making through advanced analytics, reporting, and insights


2. Delivery & Operations Management

  • Lead end-to-end operations across:
  • Inbound/Outbound call center support (billing queries, service requests, complaints)
  • Back-office operations (billing processing, payments, reconciliations, adjustments)
  • Manage large global teams across onshore, nearshore, and offshore delivery centers
  • Drive real-time operational governance, ensuring quick decision-making and issue resolution
  • Ensure adherence to SLAs, KPIs, and regulatory compliance relevant to Energy & Utilities
  • Monitor and optimize customer experience metrics (CSAT, FCR, TAT, etc.)
  • Proactively identify risks and implement mitigation strategies
  • Drive continuous improvement and automation initiatives


3. Stakeholder & Client Management

  • Act as the primary point of contact for client leadership and business stakeholders
  • Build strong relationships across operations, finance, IT, and customer experience teams
  • Manage expectations and ensure alignment on delivery outcomes and business priorities
  • Lead MBRs, QBRs, and executive reviews with actionable insights and governance
  • Effectively collaborate with cross-functional and distributed teams to deliver outcomes


4. Financial & Business Ownership

  • Own P&L responsibility and drive account profitability
  • Track and improve billing accuracy, revenue assurance, and collection efficiency
  • Identify opportunities for account growth and service expansion
  • Balance cost, efficiency, and service quality while meeting business objectives


5. Transition & Transformation

  • Lead transition, knowledge transfer, and process migration initiatives
  • Define project scope, timelines, and execution plans
  • Manage risks, dependencies, and stakeholder communication during transitions
  • Drive process standardization and scalability across delivery centers


Skills, Knowledge & Experience

Mandatory

  • 18–23 years of experience in service delivery/operations leadership, with significant exposure to Energy & Utilities operations
  • Strong experience in:
  • Utility billing and revenue cycle management
  • Call center (voice/non-voice) operations
  • Back-office transaction processing and payments
  • Proven ability to manage global teams (onshore/nearshore/offshore)
  • Exceptional stakeholder management and client engagement skills
  • Strong analytical and logical problem-solving capabilities
  • Ability to drive real-time decisions and operational actions in high-pressure environments
  • Advanced communication and presentation skills, including creating impactful executive presentations


Preferred

  • Experience in digital transformation, automation (RPA), and analytics-driven operations
  • Exposure to ERP/CRM platforms and utility systems
  • Strong understanding of regulatory and compliance requirements in utilities operations
  • Experience in RFP/RFI responses and solution design
  • Lean Six Sigma (Black/Green Belt) certification


Key Competencies

  • Strategic Thinking & Transformation
  • Stakeholder Management & Influence
  • Global Delivery Leadership
  • Customer-Centric Mindset
  • Data-Driven Decision Making
  • Communication & Executive Presence
  • Problem Solving & Analytical Thinking


Educational Qualifications

  • Graduate (MBA in Operations or equivalent preferred)

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