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Nc Fast Help Desk Jobs in Bountiful, UT (NOW HIRING)

Russell Tobin

IT Service Desk Agent

South Jordan, UT · On-site

$24 - $25/hr

... helping end users? Russell Tobin is hiring an IT Service Desk Agent to support one of our leading clients in a fast-paced environment . In this role, you'll be the first point of contact for end ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... fast-paced 7x24x365 environment. * Under general oversight, provides after-hours and weekend ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... We're evolving fast-refining our strategy, growing our teams, and raising the bar across everything ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... We're evolving fast--refining our strategy, growing our teams, and raising the bar across ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

Let's make. The Helpdesk Technician I serves as the first point of contact for employees ... We're evolving fast-refining our strategy, growing our teams, and raising the bar across everything ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Bountiful, UT

Nc Fast Help Desk information

See Bountiful, UT salary details

$35.4K

$79K

$117.4K

How much do nc fast help desk jobs pay per year?

As of Sep 4, 2026, the average yearly pay for nc fast help desk in Bountiful, UT is $78,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $94,300.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What job categories do people searching Nc Fast Help Desk jobs in Bountiful, UT look for?

The top searched job categories for Nc Fast Help Desk jobs in Bountiful, UT are:

What cities near Bountiful, UT are hiring for Nc Fast Help Desk jobs?

Cities near Bountiful, UT with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Engineering-Draper-Analyst-Help Desk User Support

Goldman Sachs

Draper, UT • On-site

$19.25 - $26.25/hr

Full-time

Re-posted 26 days ago

Goldman Sachs rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

88th of 174 rated banks

Job description

Job Summary:

The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm's electronic trading and services platforms.  The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.     

Principal Responsibilities:             

  • Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
    • Private Wealth Management client web
    • Electronic Trading proprietary and consortium applications
    • Goldman 360 Portal research and analytics
  • Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
  • Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
  • Coordinate seamless client coverage between Asia-Pac, EMEA, and American's regions
  • Troubleshoot and escalate problems to stakeholders timely and as required
  • Follow-up on open issues and obtain resolutions 
  • Identify enhancement and automation opportunities and facilitate inclusion in the application development 
  • Project manage new business start-up initiatives
  • Adhere to firm's compliance and risk management procedures
  • Perform statistical analysis and business reporting for marketing and sales teams

Experience / Skills

  • Broad financial industry knowledge and experience required/Digital Financial experience a significant plus
  • Knowledge of internet-based applications including Windows, Google, and iOS platforms
  • Knowledge of internet networks, firewall, security settings, and B2B connectivity
  • Ability to deliver superior professional service to internal and external clients
  • Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
  • Strong organizational, communication, leadership, interpersonal and time management skills
  • Candidate must be proactive, enthusiastic and team oriented within a global team
  • Demonstrated project management skills
  • Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
  • Bachelor's degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.

What Goldman Sachs employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Goldman Sachs logo

About Goldman Sachs

Sourced by ZipRecruiter

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1869

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