Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Conduct ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Conduct ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Mail ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Mail ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. The ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. The ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Senior IT Auditor
Vienna, VA · On-site
$94K - $124K/yr
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy ...
Senior IT Auditor
Vienna, VA · On-site
$94K - $124K/yr
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Serve as ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Serve as ...
Manager I, Desktop Support
Vienna, VA · On-site
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Oversee ...
Manager I, Desktop Support
Vienna, VA · On-site
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Oversee ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. We are ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. We are ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Provide ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Provide ...
Support Navy Federal's Enterprise Technology Resiliency & Recovery (ETRR) strategy by designing, implementing, validating, and continuously improving the resiliency and recoverability of critical ...
Support Navy Federal's Enterprise Technology Resiliency & Recovery (ETRR) strategy by designing, implementing, validating, and continuously improving the resiliency and recoverability of critical ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. The ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. The ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Serve as ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Serve as ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Support ...
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Support ...
Navy Federal information
What does a typical day look like for an employee at Navy Federal Credit Union?
A typical day at Navy Federal Credit Union often involves assisting members with banking transactions, answering inquiries about accounts or loans, and providing guidance on financial products and services. Employees may process loan applications, resolve account discrepancies, and work with internal teams to ensure seamless member experiences. Collaboration with colleagues and ongoing training are common, as the organization values continuous improvement and teamwork. In addition, employees are encouraged to participate in professional development activities, supporting long-term career growth within the company.
What is a Navy Federal job?
A Navy Federal job refers to a position at Navy Federal Credit Union, the largest credit union in the United States. It offers various career opportunities in banking, finance, customer service, IT, and other fields. Employees support military members, veterans, and their families with financial services. Navy Federal provides competitive benefits, career growth opportunities, and a mission-driven work environment.
What are the key skills and qualifications needed to thrive in the Navy Federal position, and why are they important?
To thrive in a role at Navy Federal Credit Union, candidates need a foundation in banking or financial services, a high school diploma or higher, and relevant experience in customer service or finance. Familiarity with banking software, loan processing systems, and digital communication platforms is essential. Strong interpersonal communication, attention to detail, and problem-solving skills help employees stand out. These qualities ensure employees can deliver exceptional member service, support efficient operations, and uphold the organization’s high standards.
What job categories do people searching Navy Federal jobs in Reston, VA look for? The top searched job categories for Navy Federal jobs in Reston, VA are:
What cities near Reston, VA are hiring for Navy Federal jobs? Cities near Reston, VA with the most Navy Federal job openings:
Full-time
Posted 12 days ago
Navy Federal Credit Union rating
8.1
Based on 272 frontline employees who took The Breakroom Quiz
58th of 150 rated financial services
Job description
To control/collect on past due early stage mortgage and equity accounts (1 - 30 days) in delinquency, in accordance with all government, investor, VA/FHA, and Navy Federal rules and regulations. Provide member financial counseling and mitigate loss for Navy Federal. Work under moderate supervision. Perform moderately complex/varied tasks with moderate latitude.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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- 2025 Handshake Early Talent Award
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Experience in performing clerical or administrative duties/responsibilities
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Working knowledge of state and federal laws affecting the collection of delinquent mortgage and equity loans; real estate, bankruptcy and foreclosure
- Experience in resolving complex mortgage collection issues and inquiries
- Working knowledge of NFCU, Fannie Mae, VA and Freddie Mac and MI guidelines to determine eligibility for mortgage collection
- Advanced knowledge of Fair Debt collection Practices Act, Fair Credit Reporting Act and related federal and state consumer protection rules and regulations
- Working knowledge of accounting, credit, and/or lending principles and techniques
- Exposure to leading, guiding and mentoring others
- Experience in working with complex specialized accounts/default data as it relates to collections/bankruptcy regulations and practices
- Ability to work independently and in a team environment
- Effective clerical, technical or administrative skills
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Effective research, analytical, and problem solving skills
- Effective verbal and written communication skills
- Effective database and presentation software skills
- Effective skill exercising initiative and using good judgment to make sound decisions
Desired Qualifications
- Working knowledge of Navy Federal mortgage products, services, programs, policies and procedures
Additional Information
Hours:
- Monday - Friday, 12:30PM - 9:00PM, with rotating Saturdays 8:00AM - 12:00PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- Control past due mortgage and equity delinquencies by regularly reviewing member account data, contacting member, and reviewing or documenting the financial situation, to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines
- Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
- Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts
- Record, track and report member concerns to management
- Notate member arrangements in Collection system, reason(s) for delinquency, and any foreclosure alternatives offered to member
- Track and update action items in database(s)
- Collect, prepare and maintain data for analysis, reports and reference
- Perform manager share transfers (MST) for amounts up to authorized limits
- Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off
- Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
- Perform other related duties as assigned
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Ensure required notifications, including breach and collection letters, and any applicable state/regulatory/investor letters are sent to members
- Initiate and ensure corrective action to member accounts and/or documentation to ensure complete and accurate documentation
- Respond to inquiries; offer solutions to members, other business units and external organizations
- Communicate external loss mitigation options, including, but not limited to: Making Home Affordable Program such as HARP
- Offer short term property retention solutions including repayment plans, promises-to-pay, forbearance, modifications and deferral programs
- Explain and communicate relinquishing property options such as short sales, deeds-in-lieu, and foreclosure
What Navy Federal Credit Union employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Navy Federal Credit Union
Sourced by ZipRecruiter
Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Vienna, VA, US
Year founded
1933