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Do you have a heart for guiding individuals through addiction recovery while supporting their journey toward lasting stability? Do you want to join a mission-driven team where you’ll help individuals navigate recovery through advocacy, mentorship, and personalized care. If so, we’d love to connect with you!

Position Summary:

Is responsible for providing a continuum of care for guests of Wheeler Mission through case management, involving comprehensive assessment, individualized goal planning, and coordination of services to support guest stability and recovery. This role works closely with guests participating in addiction recovery programming who may also experience homelessness, mental health concerns, trauma histories, and other barriers to long-term stability. Key duties of this position include case management, crisis intervention, recovery support, mentoring, discipleship, counseling, relapse prevention support, advocacy, care coordination, and facilitating groups when needed.

Job Title: Lead Addiction Recovery Case Manager II

Exempt/Non-Exempt: Non-Exempt  

Reports to: Program Manager

Full or Part-time: Full Time

Team: Center for Women and Children

Key Duties and Responsibilities

Brief description of duties in order of priority

Case Management for Guests General case management directed toward achieving stability for each guest including:  

• Assessment and Identification of each guests’ resources, talents, skills and interests.
• Develop a care plan with written goals and methods to help the guest achieve those goals.
• Monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
• Advise guests on best practices for success and achievable goals.
• Identify resources and needs, lead crisis intervention, provide information, and referrals.

Program Oversight: Administer program elements as designed:

• Monitoring guest progress and engagement in recovery programming
• Supporting accountability and program expectations within a residential recovery environment
• Facilitating small groups, recovery-focused discussions, and life skills programming
• Assisting guests in finding a Foundation in Christ and supporting long-term recovery growth

Coordination of Services: Helps guest achieve goals through:

• Working collaboratively with other program staff members
• Collaborating with other agencies to coordinate services designed to create a network
• Advocating for guests when necessary   

Administrative and Other: Ensure programmatic integrity through:

• Record keeping for guests through maintaining appropriate documentation of guest sessions for identifying important information, for agency referral and follow-up. Enter information in database that documents progress.
• Legal responsibilities include taking appropriate action according to the established protocol of the organization, maintaining guest confidentiality in all areas following biblical definitions of ethical conduct and behavior. Follows and ensure adherence to all facility polices.
• Participate in multidisciplinary guest case conferences that are designed to share information beneficial to the guest
• Self-care includes taking time to prepare for each day with study and prayer. Serves in unity with other staff members as well as practicing healthy work/life balances which includes participating in a faith community.

In addition to the key responsibilities above, the Case Manager II will:

• Lead Primary Program elements
• Take the lead in resource development with outside agencies and resources
• Attends court hearings
• Lead in gathering/maintaining program stats/outcomes
• Mentoring Case Manager l's

REPORTING RELATIONSHIPS:

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.

Unique for this job

Unique for this job

Adaptability

Organizational Agility

Listening

Guest/Customer Focus

Collaboration

Patience

Relates Well to Others

Prioritizing

Conflict Resolution

Compassion

Networking

Education/Experience:

• 2 years social service/ministry experience, specifically counseling, mentoring, case management, or recovery support
• At least 1 year of experience working specifically in addiction recovery or with individuals experiencing substance use disorders.
• Experience working with individuals experiencing mental health concerns, trauma, domestic violence, homelessness, or other barriers to stability and recovery preferred.
• Bachelor’s degree in social work, counseling, psychology, human services, ministry, behavioral health, or related field required. Master’s degree preferred.

Required Knowledge Areas for Success:

• Knowledgeable about community housing, recovery, behavioral health, and employment resources and able to help guests connect to appropriate services.
• Demonstrated ability to assist guests in obtaining appropriate documentation, utilize community resources, and support employment and housing stability.
• Best practices in case management, addiction recovery support, and faith-based concepts to serve guests with excellence.
• Trauma-Informed Care, crisis intervention, de-escalation, relapse prevention support, and mental health support.
• Ability to maintain appropriate boundaries, build rapport, and support accountability within a residential recovery environment.

Technical/Software Knowledge:

• Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel
• Intermediate proficiency in Resident Database and basic ability in Paycom

Mission Alignment:

• Belief in the inerrancy of the Holy Bible
• Adherence to WM Employee Policies
• Alignment with WM Core Values:

• Christ-Centered Purpose
• Faithful Stewardship
• Excellence
• Grace and Truth

Physical Requirements:

To perform the essential job functions of this position, a candidate must be capable of performing many physical functions including: 

1. Walking short distances with the ability to ascend and descend ten flights of stairs
2. Physical dexterity sufficient to type and operate standard office equipment
3. Physical ability to perform normal office functions with the endurance to remain standing for long periods of time
4. Strength to lift office supplies and equipment up to 20 pounds.
5. Ability to drive a vehicle with multiple occupants in a city environment.

Other Requirements for Employment

• This is a full-time 40-hour per week position, typically staffed throughout the week with some evening and weekend hours required.
• Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.       
• Conflict of Interest Policy
• Confidentiality Policy
• Post offer acceptable background check required for all positions
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment. 

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.

 Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice.  This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.