The IT Technical Support Specialist provides comprehensive technical, administrative, and user\-support services to the NAVFAC Marianas CIO3 Office. The specialist is responsible for ensuring the ...
The IT Technical Support Specialist provides comprehensive technical, administrative, and user\-support services to the NAVFAC Marianas CIO3 Office. The specialist is responsible for ensuring the ...
Navfac information
See Tamuning, GU salary details
$11.42 - $13.49
1% of jobs
$13.49 - $15.57
7% of jobs
$15.57 - $17.65
13% of jobs
$18.16 is the 25th percentile. Wages below this are outliers.
$17.65 - $19.72
17% of jobs
The median wage is $21.64 / hr.
$19.72 - $21.80
14% of jobs
$21.80 - $23.87
14% of jobs
$25.60 is the 75th percentile. Wages above this are outliers.
$23.87 - $25.95
13% of jobs
$25.95 - $28.03
11% of jobs
$28.03 - $30.10
5% of jobs
$30.10 - $32.18
4% of jobs
$32.18 - $34.25
2% of jobs
$11
$22
$34
How much do navfac jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for navfac in Tamuning, GU is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a NAVFAC professional, and why are they important?
To thrive as a NAVFAC professional, you typically need a background in engineering, architecture, or construction management, often supported by a relevant degree and professional licensure (e.g., PE, RA). Familiarity with project management software, AutoCAD, and federal contracting procedures is crucial for handling military and government projects. Strong problem-solving abilities, teamwork, and effective communication skills help you coordinate with diverse stakeholders and adapt to evolving project requirements. These competencies are essential for delivering complex infrastructure projects on time, within budget, and in compliance with strict regulatory standards.
What are common challenges faced by professionals working at NAVFAC, and how can new hires prepare for them?
Professionals at NAVFAC (Naval Facilities Engineering Systems Command) often manage complex projects that require coordination between military clients, contractors, and diverse engineering teams. Common challenges include navigating federal regulations, adhering to strict safety and security standards, and balancing multiple priorities on tight deadlines. New hires can prepare by familiarizing themselves with DoD project management processes, enhancing their communication skills, and being adaptable to a structured, mission-driven work environment. Proactively seeking mentorship and engaging in NAVFAC's training programs can also help ease the transition.
What is NAVFAC?
NAVFAC stands for Naval Facilities Engineering Systems Command, which is a division of the United States Navy responsible for building and maintaining naval facilities around the world. NAVFAC provides engineering, acquisition, and technical services to support the Navy and Marine Corps' infrastructure needs, including construction, environmental management, energy programs, and facility maintenance. Employees at NAVFAC may include engineers, architects, project managers, and other professionals who help ensure that Navy installations are safe, efficient, and mission-ready.
What kind of jobs are at NAVFAC?
NAVFAC (Naval Facilities Engineering Command) offers a variety of jobs including civil engineering, architecture, project management, environmental science, and construction management. These roles often require technical skills, security clearances, and knowledge of military or government facilities and procedures.
What cities near Tamuning, GU are hiring for Navfac jobs? Cities near Tamuning, GU with the most Navfac job openings:
Contractor
Posted 6 days ago
Job description
\n <\/head>\n \n \n
\n PLEASE NOTE:<\/b><\/span><\/span><\/u>
<\/b><\/span><\/span>\n <\/div>\n
<\/b><\/span><\/span>\n <\/div>\n
- \n
- It is 100% Onsite position in Santa Rita, Guam.<\/b><\/span><\/span><\/span>
<\/b><\/span><\/span><\/li>\n- Work Type: 100% On\-Site \/ In\-Person (Telework is restricted; remote telework is not permitted)
<\/b><\/span><\/span><\/li>\n- Employment Terms: Full\-Time (Up to 40 hours\/week, standard business hours; no overtime permitted)
<\/b><\/span><\/span><\/li>\n- Clearance: Must possess an active Tier 3 (T3) \/ Secret security clearance (or be able to obtain an interim T3 clearance prior to onboarding) and maintain it throughout employment.<\/b><\/span><\/span>
<\/b><\/li>\n- Citizenship: Must be a United States Citizen.<\/b><\/span><\/span><\/span><\/span>
<\/b><\/span><\/span><\/span><\/li>\n <\/ul>\n\n
<\/b><\/span><\/span>\n <\/div>\n\n POSITION OVERVIEW:<\/b><\/span><\/span><\/u>
<\/span><\/span>\n <\/div>\n- \n
- The IT Technical Support Specialist provides comprehensive technical, administrative, and user\-support services to the NAVFAC Marianas CIO3 Office. The specialist is responsible for ensuring the continuous, efficient operation of enterprise IT systems, workstation hardware, software applications, mobile devices, and telecommunications.
<\/span><\/span><\/span><\/li>\n - Serving as a primary liaison between end\-users and the CIO3 IT Office, this role delivers Tier 1 and Tier 2 helpdesk support, manages hardware\/software asset lifecycles, administers Mobile Device Management (MDM) platforms, and assists with telephone coordination.
<\/span><\/span><\/span><\/li>\n <\/ul>\n\n
<\/span><\/span>\n <\/div>\n\n KEY RESPONSIBILITIES & ESSENTIAL TASKS:<\/b><\/span><\/span><\/u>
<\/b><\/span><\/span>\n <\/div>\n\n
<\/b><\/span><\/span>\n <\/div>\n\n 1. Helpdesk Operations & Tier 1\/2 Support<\/b>
<\/span><\/span>\n <\/div>\n- \n
- Tier 1 (Triage & Basic Support): Serve as the initial point of contact via phone, email, and Microsoft Teams. Log, categorize, prioritize, and track tickets in the enterprise ticket tracking system. Perform basic troubleshooting (password resets, peripheral connections, basic software guidance) and route complex tickets appropriately.
<\/span><\/span><\/span><\/li>\n - Tier 2 (Advanced Technical Support): Diagnose and resolve complex hardware, software, and localized network connectivity issues. Perform hands\-on and remote installation, configuration, and upgrades of operating systems, software, and computer peripherals.
<\/span><\/span><\/span><\/li>\n <\/ul>\n\n
<\/b><\/span><\/span>\n <\/div>\n\n 2. Asset Lifecycle & Database Management<\/b>
<\/span><\/span>\n <\/div>\n- \n
- Track and manage the full lifecycle of IT hardware (workstations, monitors, peripherals, Multi\-Function Devices [MFDs]) and software licenses from receipt through deployment to final disposal.
<\/span><\/span><\/span><\/li>\n - Coordinate equipment disposal via the Defense Reutilization and Marketing Office (DRMO).
<\/span><\/span><\/span><\/li>\n - Maintain complete and accurate asset inventory logs, database entries, and Individual Property Custody Sheets for assigned user equipment.
<\/span><\/span><\/span><\/li>\n <\/ul>\n\n
<\/span><\/span>\n <\/div>\n\n 3. Mobile Device Management (MDM) & Telecommunications (TCO)<\/b>
<\/span><\/span>\n <\/div>\n- \n
- Deliver complete MDM support: provision, configure, enforce security policies, troubleshoot, and maintain enterprise mobile devices for end\-users.
<\/span><\/span><\/span><\/li>\n - Assist the command's Telephone Coordinating Officer (TCO) by coordinating, managing, and tracking legacy landlines, Voice over IP (VoIP) systems, telephone line drops, service requests, and command phone directories.
<\/span><\/span><\/span><\/li>\n <\/ul>\n\n
<\/span><\/span>\n <\/div>\n\n 4. IT Liaison & Technical Communications<\/b>
<\/span><\/span>\n <\/div>\n- \n
- Act as the Information Technology Representative (ITR) and liaison between end\-users and the CIO3 IT Office. Gather IT requirements and coordinate equipment deployments.
<\/span><\/span><\/span><\/li>\n - Draft and disseminate clear user communications regarding system outages, planned maintenance, and new IT capabilities.
<\/span><\/span><\/span><\/li>\n - Create and update Standard Operating Procedures (SOPs) and end\-user reference guides.<\/span><\/span><\/span>
<\/li>\n <\/ul><\/span>
Requirements<\/h3>\n\n REQUIRED QUALIFICATIONS & SKILL SETS:<\/u><\/b>
Experience & SME Requirements<\/b>
<\/span><\/span>\n <\/div>\n- \n
- Work Experience:<\/b> Minimum of 3 years of IT Helpdesk, technical support, or asset management experience.<\/span><\/span><\/span>
<\/li>\n- A formal college degree<\/span><\/span>
<\/span><\/span><\/span><\/li>\n- Systems Knowledge: Demonstrated hands\-on experience with Mobile Device Management (MDM) software and enterprise ticketing\/incident tracking systems.<\/span>
<\/span><\/span><\/span><\/li>\n- Software: <\/b>Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).<\/span><\/span><\/span>
<\/span><\/span><\/li>\n- DoD Cyberspace Workforce (CWF) Certification (DoDM 8140.03 WRC 411)<\/b><\/span>
<\/span><\/span><\/span><\/li>\n- Must possess and maintain at least one (1) of the following approved commercial baseline certifications prior to onboarding:<\/span><\/span><\/span>
<\/span><\/span><\/li>\n <\/ul>\n \n- \n
- CompTIA Security+<\/b><\/span>
<\/b><\/span><\/span><\/span><\/li>\n- EC\-Council Certified Network Defender (CND)<\/b><\/span>
<\/b><\/span><\/span><\/span><\/li>\n- GIAC Foundational Cybersecurity Technologies (GFACT)<\/b><\/span>
<\/b><\/span><\/span><\/span><\/li>\n- GIAC Security Essentials Certification (GSEC)<\/b><\/span>
<\/b><\/span><\/span><\/span><\/li>\n- (Note: Must complete a minimum of 20 hours annually of Continuous Professional Development [CPD] to maintain active status).<\/b>
<\/span><\/span><\/span><\/li>\n <\/ul>\n <\/blockquote>\n- \n
- Communication & Administrative Skills<\/b>
<\/span><\/span><\/span><\/li>\n <\/ul>\n \n- \n
- Ability to communicate fluently and effectively in English, both orally and in writing.<\/span>
<\/span><\/span><\/span><\/li>\n - Demonstrated ability to read and interpret command policies, technical manuals, and directives.<\/span>
<\/span><\/span><\/span><\/li>\n - Ability to prepare written correspondence, routine status reports, spreadsheets, and briefings for military personnel, senior civilians, and contract management.
<\/span><\/span><\/span><\/li>\n <\/ul>\n <\/blockquote>\n- \n
- Physical Requirements & Transportation<\/b>
<\/span><\/span><\/span><\/li>\n <\/ul>\n \n- \n
- Ability to perform physical tasks common to IT support:<\/b> extended standing, walking over rough\/uneven surfaces, recurring bending, crouching, stooping, reaching, climbing ladders, and lifting\/moving IT equipment up to 25 lbs.<\/span>
<\/span><\/span><\/span><\/li>\n- Sufficient vision to identify safety concerns in office and server room environments.<\/span>
<\/span><\/span><\/span><\/li>\n- Must utilize a personal or company vehicle for local travel between bases on Guam (mileage and commuting costs are non\-reimbursable).<\/span><\/span>
<\/span><\/li>\n <\/ul>\n <\/blockquote>\n\n
\n <\/div><\/span>
\n <\/body>\n<\/html> - Sufficient vision to identify safety concerns in office and server room environments.<\/span>
- Ability to perform physical tasks common to IT support:<\/b> extended standing, walking over rough\/uneven surfaces, recurring bending, crouching, stooping, reaching, climbing ladders, and lifting\/moving IT equipment up to 25 lbs.<\/span>
- Physical Requirements & Transportation<\/b>
- Ability to communicate fluently and effectively in English, both orally and in writing.<\/span>
- EC\-Council Certified Network Defender (CND)<\/b><\/span>
- A formal college degree<\/span><\/span>
- Work Experience:<\/b> Minimum of 3 years of IT Helpdesk, technical support, or asset management experience.<\/span><\/span><\/span>
- Act as the Information Technology Representative (ITR) and liaison between end\-users and the CIO3 IT Office. Gather IT requirements and coordinate equipment deployments.
- Deliver complete MDM support: provision, configure, enforce security policies, troubleshoot, and maintain enterprise mobile devices for end\-users.
- Track and manage the full lifecycle of IT hardware (workstations, monitors, peripherals, Multi\-Function Devices [MFDs]) and software licenses from receipt through deployment to final disposal.
- Tier 1 (Triage & Basic Support): Serve as the initial point of contact via phone, email, and Microsoft Teams. Log, categorize, prioritize, and track tickets in the enterprise ticket tracking system. Perform basic troubleshooting (password resets, peripheral connections, basic software guidance) and route complex tickets appropriately.
- Work Type: 100% On\-Site \/ In\-Person (Telework is restricted; remote telework is not permitted)