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National Relay Service Jobs in Georgia (NOW HIRING)

EPS

Relay Technician II

Fayetteville, GA

Relay Technician II About The Company: Electric Power Systems (EPS) is a NETA-accredited ... service, national origin, age or any other characteristics protected by state or federal laws. EPS ...

EPS

Relay Technician II

Fayetteville, GA · On-site

Relay Technician II About The Company: Electric Power Systems (EPS) is a NETA-accredited ... service, national origin, age or any other characteristics protected by state or federal laws. EPS ...

EPS

Sr. Relay Technician

Fayetteville, GA

Job Title: Sr. Relay Technician About The Company: Electric Power Systems (EPS) is a NETA ... service, national origin, age or any other characteristics protected by state or federal laws. EPS ...

EPS

Sr. Relay Technician

Fayetteville, GA · On-site

Overview Job Title: Sr. Relay Technician About The Company: Electric Power Systems (EPS) is a NETA ... service, national origin, age or any other characteristics protected by state or federal laws. EPS ...

Actalent

Senior Relay Technician

Fayetteville, GA

$60 - $70/hr

About Actalent Actalent is a global leader in engineering and sciences services and talent ... national origin, veteran status, disability, sexual orientation, gender identity, genetic ...

Relay Payments

Talent Community

Atlanta, GA · On-site

... service, and organizational culture. For more information about Relay, visit relaypayments.com. Our ... national origin, pregnancy, citizenship, disability, service in the uniform services, or any other ...

Relay Payments

Talent Community

Atlanta, GA

... service, and organizational culture. For more information about Relay, visit relaypayments.com. Our ... national origin, pregnancy, citizenship, disability, service in the uniform services, or any other ...

Eckerd Connects

Food Service Worker

Albany, GA · On-site

$17.20 - $17.30/hr

... status, national origin, age, disability, genetic information (including family medical history ... Relay Services Dial 711. Know Your Rights: Workplace Discrimination is Illegal Copy & paste the ...

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National Relay Service information

What is the National Relay Service?

The National Relay Service (NRS) is an Australian government initiative that helps people who are deaf, hard of hearing, or have a speech impairment to communicate with others over the phone. It acts as an intermediary, allowing users to send and receive calls through specially trained relay officers using various communication methods such as text, voice, or video. The service is available 24/7 and is free for users within Australia, making phone calls more accessible and inclusive for everyone.

What is the difference between National Relay Service vs Customer Service Representative?

AspectNational Relay ServiceCustomer Service Representative
Primary RoleFacilitates communication for individuals with hearing or speech impairmentsAssists customers with inquiries, complaints, and product information
Work EnvironmentCall centers, government agencies, remoteOffice settings, call centers, remote
Required SkillsCommunication accessibility, technical knowledge of relay technologyCommunication skills, product knowledge, problem-solving

Both roles involve communication and customer interaction, but the National Relay Service focuses on providing accessible communication for individuals with disabilities, whereas Customer Service Representatives handle general customer inquiries and support. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are the key skills and qualifications needed to thrive as a National Relay Service officer?

To thrive as a National Relay Service Officer, you generally need strong communication skills, a good understanding of accessibility needs, and familiarity with telecommunication protocols, often supported by experience in customer service or disability services. Proficiency with relay service technologies, specialized software, and telephony systems is essential. Patience, empathy, and attention to detail are vital soft skills that help in delivering effective and respectful support to clients with diverse communication needs. These skills ensure accurate, confidential, and efficient relay of information, enabling equitable access to communication services for people who are deaf, hard of hearing, or have speech difficulties.

What are the main challenges faced by National Relay Service operators, and how can applicants prepare for them?

National Relay Service operators often encounter the challenge of facilitating clear and accurate communication between individuals who are deaf, hard of hearing, or have speech impairments and hearing people. This requires strong attention to detail, patience, and the ability to handle fast-paced conversations. Applicants can prepare by developing excellent listening and typing skills, familiarizing themselves with assistive communication technologies, and practicing empathy in customer service scenarios. Adapting to varied communication styles and maintaining confidentiality are also crucial aspects of the role.
What are the most commonly searched types of Relay Service jobs in Georgia? The most popular types of Relay Service jobs in Georgia are:
What are popular job titles related to National Relay Service jobs in Georgia? For National Relay Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching National Relay Service jobs in Georgia look for? The top searched job categories for National Relay Service jobs in Georgia are:
What cities in Georgia are hiring for National Relay Service jobs? Cities in Georgia with the most National Relay Service job openings:
National Relay Service jobs near you

Relay Technician II

EPS

Fayetteville, GA

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Job Title: Relay Technician II

About The Company:

Electric Power Systems (EPS) is a NETA-accredited independent electrical testing and engineering organization specializing in electrical acceptance testing, commissioning, and maintenance for clients across Data Centers, Utility, Generation, Renewables, Transit, Industrial and Commercial Facilities throughout North America. We are committed to safety, technical expertise, and setting the standard of excellence in the power industry.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Savings Plan with Company Match
  • Health Savings Account (HSA) and a Flexible Spending Accounts (FSA)
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Short-Term and Long-Term Disability Coverage
  • Employee Assistance Program (EAP)

Perks:

  • Competitive Pay
  • Talent Development – Instructor-Led Technical Courses and Online Learning
  • Career Path Planning
  • Incentives for Professional Certifications
  • Competitive Per Diem for Travel
  • Referral Bonuses
  • Tuition Reimbursement

Position Summary:

The Relay Technician II performs electrical testing, maintenance and troubleshooting relays in electrical power stations under minimal supervision. Your duties involve using relay test equipment and tools to test different types of relays inside the electrical substation.


  • Must be able to drive daily locally/regionally and be available for periodic overnight travel.
  • Leader in Safety Culture and responsible for other team members.
  • Perform installation, commissioning, testing and maintenance of protective relaying equipment.
  • Develop written standard commissioning, testing and maintenance procedures for protective relaying.
  • Perform function testing of substation control circuits on relay panel, transformers & circuit breakers.
  • Develop relay macros and testing routines with confirmation of proper protection and control design.
  • Perform end-to-end relay testing using relay test software and analyze the operation of the relay based on the fault type run.
  • Examine relay settings and logic equations for confirmation of system operation in accordance with design.
  • Develop testing and isolation procedures for an outage.
  • Perform Communication Installations and Testing (SCADA, GOOSE, Modbus, Fiber, etc.)
  • Perform Circuit Analysis (Equipment Protective Relays, Instrumentation Transformers, AC, DC, & System)

Required Skills/Abilities:

  • Able to pass a pre-employment drug screen.
  • Complete a satisfactory criminal background check.
  • Able to work overtime and travel out of town for periods of time.
  • Must have a valid driver's license and currently have and be able to maintain a good driving record.
  • Hands on experience installing, maintaining, testing & repairing protective relays in transmission, generation or distribution level substations.
  • Capable of trouble shooting distribution and transmission controls circuits.
  • Knowledge of relay test software.

Preferred Skills/Abilities:

  • Excellent written and verbal communication skills.
  • Experience installing, maintaining, testing, or repairing circuit breakers, transformers, switchgear, or similar equipment.

 

Education and Experience:

  • Bachelor's or associate degree in electrical/Electronic technology, Military Experience, or 4year Engineering Degree, preferred

Physical Requirements:

  • Able to climb ladders, stand for extended periods, able to lift 70 lbs.

EPS is an equal opportunity employer and gives consideration for employment to all qualified applicants regardless of race, color, religion, disability, sex (including pregnancy, gender identity and sexual orientation), political affiliation, military service, national origin, age or any other characteristics protected by state or federal laws.

EPS does not work with individual recruiters or third-party recruiting agencies, and will not recognize claim to any unsolicited resumes or candidate information

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