Posting DetailsPosition Information
Fiscal Year 2024-2025
Position Title Patient Manager, School of Dental Medicine
Posting Category Staff
Department Clinic Operations
Posting Number U250047
Posting Link https://www.ubjobs.buffalo.edu/postings/57526
Employer UB Foundation Activities
Appointment TermPosition TypePosting Detail Information
Position SummaryThe
School of Dental Medicine at the University at Buffalo is seeking applications for a
Patient Manager. This position will report to the Patient Manager Lead.
Job responsibilities include:- Manage / Schedule patients for students.
- Schedule follow-up patient appts (as determined by faculty & assigned student).
- Maintain and understand faculty clinic coverage.
- Provide patient education.
- Coordinate schedule changes with students, clinical staff and clinic faculty.
- Manage forms, referrals, screening, cancellations and reschedules as needed.
- Create new patient records.
- Verify payments and prior authorization approval before appts are scheduled.
- Recommend discharge / NATC patients when patient is non-compliant with UB protocols.
- Assign new patient screening and dental assisting to students for credit.
- Mail out patient correspondences and answer telephone calls/questions from patients interested in or receiving treatment.
- CPE Scheduling for endo (CPE10), ODS (CPE6).
- Assign recall patients to students on recall rotation.
- Assist with the scanning in of documentation in the EMR.
- Block and modify student schedules for approved time off.
- Schedule for predoc endo screening and predoc endo including external referrals.
- Create patient charts and verify insurance as needed.
- Attend scheduled meetings 4-5 times each semester.
- Schedule recall appointments.
- Perform other tasks assigned by clinical operational leadership as needed.
Work Hours:Monday - Friday 8:30 a.m. - 5:00 p.m.
Learn more:- Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
- Being a part of the University at Buffalo community.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications - High school diploma
- One year of relevant experience
Preferred Qualifications - Associates degree or higher
- Three years of experience
- Dental office experience
- Strong written and verbal communication skills
- Strong attention to detail
- Prior role with patient/customer facing interaction
- Excellent communication skills, experience working with diverse populations, and attention to detail
- Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Familiar with virtual communication platforms like Zoom, Microsoft Teams, or equivalent
Physical DemandsDriving Requirements This position does not drive a university owned vehicle
Salary Range $38,000 - $45,000
Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
Job Type Full-Time
Campus South Campus
Posting AlertsSpecial Instructions SummaryIs a background check required for this posting? Yes
Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.
Contact Information
Contact's Name Bernadette Dudziak
Contact's PronounsContact's Title Patient Manager Supervisor
Contact's Email bdudziak@buffalo.edu
Contact's Phone 716-829-6288
Posting Dates
Posted 06/13/2025
Deadline for Applicants Open Until Filled
Date to be filledReferences
Number of References Required 3
Reference Cutoff DateInstructions to Applicant