$107K - $161K/yr
Position provides ongoing support for MyChart & HelloWorld systems. Responsible to work with key stakeholders, end users, and team members to identify and resolve issues throughout system development ...
$107K - $161K/yr
Position provides ongoing support for MyChart & HelloWorld systems. Responsible to work with key stakeholders, end users, and team members to identify and resolve issues throughout system development ...
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
Kirkland, WA · On-site
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
Kirkland, WA · On-site
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
Kirkland, WA · On-site
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
Kirkland, WA · On-site
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
$22.59 - $36.14/hr
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
Quick apply
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
Quick apply
Assists patients via inbound and outbound phone calls, responding to MyChart messages, and handling electronic medical record (EMR) work queues. Responsible for payment processing, patient account ...
... with patients via MyChart and by phone, and documenting patient interactions via electronic medical record. Full-Time/Days 40 hours per week 10-hour shifts, 4 days per week (6:30am-5:00pm ...
... with patients via MyChart and by phone, and documenting patient interactions via electronic medical record. Full-Time/Days 40 hours per week 10-hour shifts, 4 days per week (6:30am-5:00pm ...
Sammamish, WA · On-site
$28.02 - $38.77/hr
... with patients via MyChart and by phone, and documenting patient interactions via electronic medical record. Full-Time/Days 40 hours per week 10-hour shifts, 4 days per week (6:30am-5:00pm ...
Sammamish, WA · On-site
$28.02 - $38.77/hr
... with patients via MyChart and by phone, and documenting patient interactions via electronic medical record. Full-Time/Days 40 hours per week 10-hour shifts, 4 days per week (6:30am-5:00pm ...
Tacoma, WA · On-site
$18.50 - $24.75/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
Tacoma, WA · On-site
$18.50 - $24.75/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
$122K - $158K/yr
Convert MyChart messages into telehealth or in-clinic visits as appropriate * Serve as access point for new patients through "team" visits prior to PCP assignment * Perform Medicare Advantage Annual ...
Quick apply
$122K - $158K/yr
Convert MyChart messages into telehealth or in-clinic visits as appropriate * Serve as access point for new patients through "team" visits prior to PCP assignment * Perform Medicare Advantage Annual ...
Tacoma, WA · On-site
$23.90 - $34.79/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
Tacoma, WA · On-site
$23.90 - $34.79/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
Tacoma, WA · On-site
$23.90 - $34.79/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
Tacoma, WA · On-site
$23.90 - $34.79/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
$23.90 - $34.79/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
$23.90 - $34.79/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
Tacoma, WA · On-site
$23.90 - $34.79/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
Tacoma, WA · On-site
$23.90 - $34.79/hr
Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An ...
Coordinate responses to patient inquiries via MyChart and phone * Coordinate lab tests and notification of patients * Coordinate with Supportive Care and medical care teams as needed, across Fred ...
Coordinate responses to patient inquiries via MyChart and phone * Coordinate lab tests and notification of patients * Coordinate with Supportive Care and medical care teams as needed, across Fred ...
Bellevue, WA · On-site
$70.75 - $93.25/hr
Epic certification in one or more modules (e.g., Bridges, MyChart, Cogito, Interconnect, Healthy Planet, or similar) strongly preferred. * Experience working with healthcare partners on delivery ...
Bellevue, WA · On-site
$70.75 - $93.25/hr
Epic certification in one or more modules (e.g., Bridges, MyChart, Cogito, Interconnect, Healthy Planet, or similar) strongly preferred. * Experience working with healthcare partners on delivery ...
Coordinate responses to patient inquiries via MyChart and phone * Coordinate lab tests and notification of patients * Coordinate with Supportive Care and medical care teams as needed, across Fred ...
Coordinate responses to patient inquiries via MyChart and phone * Coordinate lab tests and notification of patients * Coordinate with Supportive Care and medical care teams as needed, across Fred ...
$21.4K - $32.3K
8% of jobs
$32.3K - $43.3K
11% of jobs
$46.4K is the 25th percentile. Wages below this are outliers.
$43.3K - $54.2K
24% of jobs
The median wage is $59K / yr.
$54.2K - $65.1K
18% of jobs
$65.1K - $76.1K
10% of jobs
$84.7K is the 75th percentile. Wages above this are outliers.
$76.1K - $87K
6% of jobs
$87K - $98K
12% of jobs
$98K - $108.9K
9% of jobs
$108.9K - $119.8K
3% of jobs
$119.8K - $130.8K
0% of jobs
$130.8K - $141.7K
0% of jobs
$21.4K
$70.7K
$141.7K
A MyChart Support Specialist typically spends their day assisting patients and healthcare staff with issues related to MyChart account access, password resets, and troubleshooting application features. They may also help educate users on navigating the portal, escalate technical problems to IT teams, and monitor ticket queues to ensure timely resolution. The role often involves close collaboration with clinical staff, IT professionals, and sometimes direct patient interaction, both over the phone and through secure messaging. Being proactive in identifying system trends and working in a fast-paced environment is also a key aspect of the job.
To thrive as a MyChart Support Specialist, you need a solid understanding of healthcare information systems, patient portal workflows, and general IT troubleshooting, often supported by experience in healthcare settings or a background in health informatics. Familiarity with Epic MyChart, electronic health records (EHR) platforms, and ticketing or support systems is typically required. Strong communication, patience, and problem-solving abilities are key soft skills for effectively assisting patients and providers. These skills ensure rapid issue resolution, high user satisfaction, and secure handling of sensitive health information.
A MyChart job typically involves supporting patients, healthcare providers, and staff in using the MyChart patient portal, which is part of the Epic electronic health record system. Responsibilities may include troubleshooting technical issues, assisting with account access, training users, and ensuring data security. Employees in these roles may work in healthcare IT, customer support, or clinical settings to enhance patient engagement and streamline communication.
$107K - $161K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 hours ago
8.5
Based on 65 frontline employees who took The Breakroom Quiz
53rd of 1,054 rated hospitals
Position provides ongoing support for MyChart & HelloWorld systems. Responsible to work with key stakeholders, end users, and team members to identify and resolve issues throughout system development phases of assessment, design build, testing, training, and implementation. Responsible for taking a senior role on tasks and mentoring other clinical systems analysts as appropriate. May direct the work of other staff members or contractors.
Required Education and Experience
Bachelor’s degree in Healthcare, Business Administration, Industrial Engineering, Computer Science or a related field OR a combination of education/experience that demonstrates technical competence.
Minimum of five (5) years with experience with clinical, hospital and/or financial applications and systems.
Proven experience and knowledge of project management skills, tools and methodologies.
Proven experience leading committees, projects and activities.
Proven ability to fully use and apply standard principles, theories and concepts related to technical discipline.
Epic Certification required (Epic certification is required within 6 months of employment, including 2 test retakes).
Required Credentials
N/A.
Preferred
Epic MyChart certification
At least five (5) years work experience with Epic Hyperspace applications.
3+ years as an Epic Systems Analyst.
Hello World experience
Compensation Range
$107,431.00 - $161,147.00 per yearSalary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.
Benefits Information
Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
About Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.
Our Commitment
Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.
Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Get the full story on Breakroom
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Based in Seattle, Washington, Seattle Children’s comprises a leading pediatric hospital, research institute, and foundation dedicated to the care and cure of childhood illness. The system is internationally recognized for cutting‑edge clinical care in cardiology, oncology, genetics, and rare disease, alongside world-class translational research in areas such as immunology, neuroscience, and infectious disease.
Hospitals
5,001 - 10,000 Employees
Seattle, WA, US
1907
