Music Manager Assistant Jobs in Tennessee (NOW HIRING)

As the Assistant General Manager for Category 10, a multi-experiential live music venue, bar and restaurant, you'll assist in the oversight and management of daily operations to deliver exceptional guest experiences. In close partnership with the General Manager, you'll monitor the development, implementation and execution of business strategies in all areas, including staffing, guest service, culinary and beverage programs, live music and entertainment, retail, and private events/catering. As the ideal candidate, you'll model teamwork, service and integrity to foster a positive and productive work environment. Reports to General Manager.

Assist in oversight and management of daily operations of all departments throughout venue. Ensure successful execution of all shows, events, and daily operations.

Provide overall leadership and support for all areas of operation and corresponding staff functions by creating and influencing the appropriate culture and character of the venue. Maintain a healthy working relationship between front- and back-of-house operations.

Develop direct reports by communicating performance expectations and delivering timely feedback through verbal communication, weekly meetings and goal-setting programming through designated performance management system.

Ensure consistent and positive guest service in all areas through continuous interaction and feedback requests. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.

Actively participate in the attraction, selection, development and retention of venue staff and management. Support and guide the recruiting, scheduling, and payroll processes. Review and approve weekly front-of-house schedules written by management.

Actively participate in meetings and trainings focusing on operational opportunities to contribute to the venue's success.

Partner with GM to prepare annual budgets and monthly forecasts and conduct P&L oversight/management.

Participate in developing short- and long-term plans for revenue growth and cost control measures. Seek opportunities to enhance revenue and produce new possibilities in all areas of operations.

Ensure systems are in place for all inventories/controls.

Work with internal business partners, such as Marketing, IT, Human Resources and Accounting, to oversee and support all staffing and venue programming.

Support the security function to protect the restaurant's assets and the personal safety of the employees and guests.

Partner with venue leadership and maintenance team to ensure proper maintenance and repair of the physical facility and contents.

Support a high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions.

Communicate and uphold all corporate standards, guidelines, policies, and procedures in accordance with local, state, and federal laws and regulations. Maintain personal integrity by abiding by and supporting the Company's values and principles. Follow and support brand SOPs. Participate in and respond to the annual company audits.

Perform other duties as assigned.

Education:

High school diploma or equivalent required

Degree in hotel/restaurant management preferred; a combination of practical experience and education will be considered as an alternative

Experience:

5+ years' progressive hospitality management experience, preferably in a high-volume restaurant or nightclub space

Micros Point of Sale, Compeat, and Hot Schedules experience a plus

Knowledge, Skills and Abilities:

Effective interpersonal, written, and verbal communication skills

Skilled in the following dimensions of restaurant functions required: food planning and preparation, purchasing, sanitation, security, corporate compliance, recordkeeping, and preparation of reports

Strong understanding of federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests

Ability to establish clear direction, set goals, monitor progress and measure results

Passion for the hospitality business and compassion for people

Capable of creating fun in a fast-paced and stressful environment

Ability to communicate assertively in a non-aggressive, candid manner

Proficient experience with Microsoft Office (Outlook, Word, Excel)

Licenses / Certifications:

State Alcohol Education Card required upon hire

Certified Food Safety Manager certification required within 90 days of hire

Must obtain CPR certification within 90 days of hire

Must complete Crowd Management training upon hire

Valid driver's license with satisfactory driving record required

Physical Requirements:

Speak and hear to communicate and use both near and far vision. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Occasionally climbs, sits, kneels, bends, steps up/down and reaches above shoulder. Occasionally lift/carry up to 50 lbs. May be required to team-lift over 50 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.

Working Conditions:

Restaurant and live music environments, indoors and outdoors, with large crowds and elevated noise levels. Subject to both kitchen and guest areas and in close proximity to others.