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Multicultural Services Jobs in Springfield, MA (NOW HIRING)

Northeast Family Services

In-Home Therapist

Amherst, MA · On-site

$60/hr

... Services! We close at 12:30pm every Friday from Memorial Day through Labor Day - giving our team ... One to two years minimum experience working with multicultural families * One to two years minimum ...

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All JobsMulticultural Services JobsMulticultural Services Jobs in Springfield, MA

Multicultural Services information

See Springfield, MA salary details

$20

$50

$82

How much do multicultural services jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for multicultural services in Springfield, MA is $50.11, according to ZipRecruiter salary data. Most workers in this role earn between $37.36 and $57.74 per hour, depending on experience, location, and employer.

What is the difference between Multicultural Services vs Community Outreach Coordinator?

AspectMulticultural ServicesCommunity Outreach Coordinator
Required CredentialsRelevant degrees in social work, sociology, or related fields; cultural competency certificationsSimilar degrees; often includes certifications in community engagement or public relations
Work EnvironmentNonprofit organizations, government agencies, community centersNonprofits, government agencies, educational institutions
Employer & Industry UsageFocuses on serving diverse cultural groups within communitiesFocuses on building community relationships and promoting programs
Search & Comparison IntentUnderstanding roles that support diverse populationsLearning about roles in community engagement and program promotion

While both roles involve working within community settings and require cultural awareness, Multicultural Services primarily focuses on supporting diverse cultural groups through specialized programs. Community Outreach Coordinators concentrate on engaging communities broadly to promote initiatives and build relationships. Both roles often overlap but serve distinct primary objectives within community development.

How does a professional in Multicultural Services typically collaborate with other departments to support diverse communities?

Professionals in Multicultural Services frequently work cross-departmentally, partnering with teams such as student affairs, human resources, and community outreach to ensure programs and initiatives are culturally sensitive and inclusive. They may serve as liaisons, facilitate cultural competency training, and help design events or services that address the needs of diverse populations. This collaborative approach ensures that the organization’s policies and programming are effectively supporting all members of the community.

What are the key skills and qualifications needed to thrive in Multicultural Services, and why are they important?

To thrive in Multicultural Services, you need a solid understanding of diversity, equity, and inclusion principles, often supported by a degree in social sciences, cultural studies, or related fields. Familiarity with intercultural communication platforms, diversity training tools, and program management systems is commonly required. Outstanding interpersonal skills, cultural sensitivity, and adaptability are crucial soft skills for engaging diverse populations and fostering inclusive environments. These skills are essential for effectively supporting individuals from various backgrounds and building equitable, welcoming communities.

What are Multicultural Services?

Multicultural Services are programs and support systems provided by organizations, schools, or community agencies to foster inclusion, equity, and understanding among people from diverse cultural backgrounds. These services often include language assistance, cultural events, educational workshops, advocacy, and resources aimed at helping individuals adapt and thrive in new environments. The goal is to create a welcoming and supportive atmosphere that recognizes and celebrates cultural diversity while addressing the unique needs of multicultural populations.
Multicultural Services jobs near you
Infographic showing various Multicultural Services job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $104,232 per year, or $50.1 per hour.

Director of Residential Services

Multicultural Community Services Of The Pioneer Valley

Springfield, MA • On-site

$98K - $108K/yr

Full-time

Re-posted 6 days ago

Job description

Position: Director of Residential Services

Location: Springfield, MA

Organization: Multicultural Community Services

Employment Type: Full-time, Senior Leadership

Salary: $98K – $108K yearly


Make an Impact Every Day. Lead with Purpose.

MCS is seeking a passionate, dynamic Director of Residential Services to oversee and inspire excellence across 19 community-based group homes serving individuals with intellectual and developmental disabilities. This is a rare opportunity to shape lives, build teams, and ensure that services not only meet — but exceed — the highest standards of care and compliance.

The Director of Residential Services will provide leadership, high-level oversight, and strategic direction to ensure quality, compliance, and compassion are at the forefront of everything we do. You’ll supervise a team of program leaders and support staff, maintain regulatory standards, manage resources, and drive continuous improvement.

Key responsibilities include:

  • Leading operations and oversight for 19 residential group homes
  • Supporting and developing a team of professionals to deliver person-centered services
  • Ensuring full compliance with all state, federal, and agency regulations (including DDS licensure and accreditation)
  • Monitoring quality outcomes and service satisfaction, and using data to identify areas for improvement
  • Managing budgets, staffing, and program resources efficiently and effectively
  • Fostering meaningful relationships with individuals served families, staff, and community stakeholders
  • Collaborating across departments and participating in strategic planning at the organizational level
  • Serving as a key contributor to agency leadership

Qualifications

  • Bachelor's degree required; Master's degree preferred
  • 5+ years of supervisory experience in human services, preferably with DDS residential programs
  • Knowledge of Massachusetts DDS service delivery and regulatory systems
  • Strong team building, communication, and organizational skills
  • Calm, solutions-focused leadership and crisis management abilities
  • Proficiency with technology and a commitment to learning and growth

Why Join MCS?

MCS is a mission-driven nonprofit with a deep commitment to empowering individuals with intellectual and developmental disabilities. We believe that high-quality services come from high-quality teams — and that great leadership makes all the difference.

At MCS, you’ll find:

  • A supportive, team-oriented environment
  • Opportunities for innovation and service development
  • A leadership team that values your voice and your vision
  • The chance to build something meaningful — every single day

For more information, please visit mcsnet.org.

To apply: Please submit your resume and cover letter