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Multi Unit Operations Manager Jobs in Chicago, IL

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Baskin Robbins

Multi-Unit Manager

Chicago, IL

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Baskin Robbins

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Baskin Robbins

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Baskin Robbins

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Baskin Robbins

Multi-Unit Manager

Chicago, IL

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Baskin Robbins

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Dunkin

Multi-Unit Manager

Chicago, IL · On-site

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

Baskin Robbins

Multi-Unit Manager

Chicago, IL

$71K - $71K/yr

Experience * 2 Years of Multi-Unit Manager Experience in the QSR Industry Job Responsibilities ... Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed. * Develops ...

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Showing results 1-20

All JobsMulti Unit Operations Manager JobsMulti Unit Operations Manager Jobs in Chicago, IL

Multi Unit Operations Manager information

See Chicago, IL salary details

$40.2K

$74.6K

$105.1K

How much do multi unit operations manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for multi unit operations manager in Chicago, IL is $74,583.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $71,600.00 per year, depending on experience, location, and employer.

What is the difference between Multi Unit Operations Manager vs Store Manager?

AspectMulti Unit Operations ManagerStore Manager
CredentialsExperience in retail/operations, leadership skillsExperience in retail, customer service, sales
Work EnvironmentOversees multiple locations, corporate settingManages a single store, retail environment
Employer & IndustryRetail chains, franchise organizationsIndividual retail stores, franchises
Search & Comparison IntentUnderstanding roles overseeing multiple storesManaging daily store operations

The Multi Unit Operations Manager oversees multiple store locations, focusing on strategic operations, staffing, and sales performance across sites. In contrast, a Store Manager handles daily store activities, customer service, and staff management within a single location. Both roles require retail experience but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Multi Unit Operations Manager, and why are they important?

To thrive as a Multi Unit Operations Manager, you need strong leadership, organizational, and analytical skills, often supported by a degree in business management or a related field and experience overseeing multiple locations. Familiarity with POS systems, inventory management software, and financial reporting tools is typically required, and certifications like Six Sigma or Lean Management can be beneficial. Exceptional communication, problem-solving, and team-building abilities help you motivate staff and manage competing priorities across sites. These skills ensure operational consistency, drive performance, and foster a positive culture across multiple business units.

How does a Multi Unit Operations Manager effectively balance the needs of multiple locations while maintaining consistent performance standards?

A Multi Unit Operations Manager typically juggles oversight of several locations, which requires strong organizational skills and frequent communication with on-site managers. They set clear expectations, standardize processes, and regularly review performance metrics to ensure consistency across all units. Managers often visit locations, conduct audits, and provide coaching to address unique challenges while fostering a cohesive team culture. By leveraging technology and delegating appropriately, they can address site-specific issues without compromising overall operational goals.

What are Multi Unit Operations Managers?

Multi Unit Operations Managers are professionals responsible for overseeing the operations of multiple business locations or units within an organization, such as retail stores, restaurants, or branches. They ensure consistency in service, implement company policies, manage budgets, and support location managers in achieving performance goals. Their duties often include staff training, process optimization, and ensuring compliance with company standards across all units. This role requires strong leadership, organizational, and communication skills to maintain high performance across several sites.
What are popular job titles related to Multi Unit Operations Manager jobs in Chicago, IL? For Multi Unit Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Multi Unit Operations Manager jobs in Chicago, IL look for? The top searched job categories for Multi Unit Operations Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Multi Unit Operations Manager jobs? Cities near Chicago, IL with the most Multi Unit Operations Manager job openings:
Multi Unit Operations Manager jobs near you
Infographic showing various Multi Unit Operations Manager job openings in Chicago, IL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $74,583 per year, or $35.9 per hour.
Multi-Unit Manager

Multi-Unit Manager

Dunkin

Chicago, IL • On-site

$71K - $71K/yr

Full-time

Posted 8 days ago

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,198 frontline employees who took The Breakroom Quiz

75th of 104 rated fast food restaurants

Job description

Experience
  • 2 Years of Multi-Unit Manager Experience in the QSR Industry

Job Responsibilities
  • People Planning, Talent Management Development: MUM recruits, interviews develops, trains, and retains qualified management personnel.
  • Ensures 24 - 7 certified Shift Management Coverage
  • Monitors, identifies assesses restaurant training needs in order to coach RM's to create and implement organization and training plans meeting Dunkin Brands requirements.
  • Monitors crew & management turnover and forecasts staffing needs against sales, turnover, and growth.
  • Ensures that all HR related policies are followed
  • Guest Satisfaction Measures and improves guest satisfaction in each restaurant.
  • Uses GSS, Dunkin Brands Consumer Care and internal customer complaint tools to track, identify trends per restaurant.
  • Use trend information to identify problems and create action plans.
  • Ensures that customer complaints are resolved in with 24 hours of receipt.
  • Solicits feedback from guests during every restaurant visit and correlates with trend information.
  • Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed.
  • Develops and executes a plan for timely completion of self-assessments.
  • Uses operational assessments to identify root causes and create action plans for improvement.
  • Uses systems identified in ROR (Red Book, line bar, guest counts, throwaways, DT timers) to drive long-term results.
  • Implements plans that measure and build sales and transactions.
  • Ensures Restaurant Managers execute the current company plan-o-grams and programs.
  • Explores LSM opportunities by traveling trade area to evaluate the current situation and environment, then uses that knowledge to create plans to build the business.
  • Coach Restaurant Manager to ensure in restaurant opportunities are utilized, i.e., merchandising, suggestive selling, courtesy sampling.
  • MUM's primary responsibility is to operate great restaurants through daily involvement.
  • Actions against franchisee specific cost category targets to ensure profitability.
  • Uses Market Share steps to build sales and increase profitability.
  • Capital Investment MUM keeps franchisee informed of facility maintenance needs and upkeep to protect the assets.
  • Ensures that contracted services are delivered.
  • Creates plans to address preventative maintenance issues.
  • Works with franchisee on remodels and refurbishment plans to assure enabling Service The Dunkin Way criteria.
  • Follow-up on individual restaurants to see that preventative maintenance plans are followed.

Job Type: Full-time

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

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