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Mssp Jobs in Alabama (NOW HIRING)

Summit 7 Systems

Customer Experience Analyst

AL · On-site +1

$50K - $60K/yr

The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will ...

Summit 7 Systems

SOC Analyst Tier 3

AL · On-site +1

$100K - $140K/yr

Liaison between Summit 7 and clients for the MSSP agreement. * Responsible for triage, detection, and investigating potential security threats and handling them according to processes and procedures.

Summit7

SOC Analyst Tier 3

Huntsville, AL · On-site

$100 - $140/hr

Liaison between Summit 7 and clients for the MSSP agreement. * Responsible for triage, detection, and investigating potential security threats and handling them according to processes and procedures.

neptune technologies

Security Analyst

Tallassee, AL

Collaborate with Neptune's MSSP and third-party security partners during investigations Security Tool Administration & Engineering * Support the configuration, administration, maintenance, and tuning ...

Neptune

Security Analyst

Tallassee, AL · On-site

Collaborate with Neptune's MSSP and third-party security partners during investigations Security Tool Administration & Engineering * Support the configuration, administration, maintenance, and tuning ...

MAD Security, LLC

Senior GRC Consultant

Huntsville, AL · On-site

$120 - $180/hr

Experience working for a C3PAO, Registered Provider Organization (RPO), cybersecurity consulting firm, or MSSP. * Experience working with Microsoft 365 Commercial, GCC, or GCC High environments.

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Mssp information

What is an MSSP?

An MSSP (Managed Security Services Provider) job involves managing an organization's cybersecurity needs, such as threat monitoring, incident response, and security compliance. Professionals in this role work with various security technologies to detect, analyze, and mitigate cyber threats. They provide 24/7 monitoring, vulnerability assessments, and support for multiple clients. MSSP specialists ensure that businesses maintain strong security postures without needing in-house security teams. Their expertise helps organizations stay ahead of evolving cyber threats efficiently and cost-effectively.

What are the day-to-day responsibilities of an MSSP?

As an MSSP professional, your daily activities typically involve monitoring client networks for suspicious activity, analyzing security alerts, and responding to potential threats or vulnerabilities. You may perform routine security assessments, update and tune monitoring tools, and document incidents for compliance. Collaboration with client IT teams and internal analysts is common to ensure rapid incident resolution and implement best security practices. Over time, you'll also contribute to ongoing process improvements and help educate clients on emerging security threats.

What are the key skills and qualifications needed to thrive in the MSSP position, and why are they important?

To excel as an MSSP (Managed Security Service Provider) professional, you need a solid understanding of cybersecurity principles, threat analysis, and incident response, often supported by a degree in information security or related certifications like CISSP or CompTIA Security+. Familiarity with Security Information and Event Management (SIEM) platforms, intrusion detection systems, and various network security tools is essential. Strong analytical thinking, attention to detail, and effective communication help MSSP professionals coordinate with clients and respond to security incidents efficiently. These skills are crucial for proactively identifying threats, protecting client assets, and maintaining trusted security relationships.

What are popular job titles related to Mssp jobs in Alabama?

For Mssp jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Mssp jobs in Alabama look for?

The top searched job categories for Mssp jobs in Alabama are:

Mssp jobs near you
Infographic showing various Mssp job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

Customer Experience Analyst

Summit 7 Systems

AL • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Position Title:
Customer Experience Analyst
Location:
Huntsville, AL
Salary*:
$50,000 - $60,000
*Dependent upon qualifications
Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:
  • Excellent health benefits from BCBS
  • Smile brighter with Ameritas dental benefits
  • See into the future with our luxurious VSP vision benefits
  • Prepare for the long-haul courtesy of our 401k with company matching
  • 10 days' vacation, 7 days sick time
  • Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
Summary:
The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will be a key part of maintaining SLAs, ensuring cases are handled efficiently and providing valuable insights to the Customer Experience Advocate and MSP/MSSP leadership
Essential Functions:
  • Review case status
  • Assist in analyzing cases to determine areas of focus and improvement
  • Support root cause analysis under guidance from senior staff
  • Gather artifacts for strategic business reviews and client interactions
  • Communicate with clients as required, escalating issues when appropriate

Duties and Responsibilities:
  • Collaborate and communicate effectively within a team
  • Ensure requests are routed to the proper resource quickly and efficiently
  • Enter all time and expenses as they occur
  • Pursue continuous education and technical skill development through outlets including industry standard certifications
  • Support customer relationship efforts through timely, professional communication
  • Escalate complex issues to senior team members as needed
  • Demonstrate professionalism with clients across channels, including phone, on-site, and through emails, to resolve all client requests/questions
  • Provide fast turnaround of client and internal requests as directed

Job Specifications:
Required
  • Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment
  • Foundational understanding of Windows, Office 365, and general IT concepts

Optional / Desired
  • Security+ Certification
  • Office 365 experience
  • Interest in developing technical troubleshooting and customer service skills

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.
Summit 7 Systems, LLC is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.

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