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Msp Tier 3 Jobs (NOW HIRING)

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

TGI MAIN COMPANY

Helpdesk Tier 3

Cherry Hill, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that ... Identifies, documents and escalates all Tier 3 incidents in a timely manner. Required Technical ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that ... Identifies, documents and escalates all Tier 3 incidents in a timely manner. Required Technical ...

CTMS

Tier III Senior Technical Engineer

Akron, OH · On-site

$100K - $137K/yr

They are seeking a highly skilled and experienced Tier 3 Senior Technical Engineer to provide ... strong background in MSP environments. • Expertise in Windows Server, Active Directory ...

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Help Desk Technician - Tier 3

Dulles, VA • On-site

Solvere One
11 - 50 employees
Learn more about Solvere Oneexternal

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
Opening
Position Summary
We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Key Responsibilities
  • Act as the Tier 3 escalation point for the service desk
  • Support cloud, hybrid, and on-prem infrastructure environments
  • Lead troubleshooting across servers, networks, virtualization, and security
  • Update documentation and standard operating procedures, as needed
  • Mentor Tier 1 and Tier 2 engineers
Technical Requirements
  • 5+ years in IT, with 3+ years in an MSP environment
  • Expertise in Microsoft 365, Azure AD, and Entra ID
  • Strong experience with Windows and Apple/macOS environments
  • Strong experience with PowerShell
  • Networking knowledge (TCP/IP, VLANs, firewalls - Fortinet, Meraki, Sophos)
  • Experience with backup & disaster recovery solutions
  • Experience supporting hybrid and fully cloud-based organizations
  • Familiarity with RMM and PSA tools (ConnectWise preferred)
Preferred Qualifications
  • Certifications such as Security+ and/or Network+
  • AZ-100, AZ-700, AZ-900
  • Experience with Google Admin
  • Experience with virtualization platforms (VMware, Hyper-V)

Salary Range: $70,000 - $90,000 Salary/Year
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire."

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