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Msp Tier 3 Jobs (NOW HIRING)

BTC Broadband

MSP Tier 1 Technician

Bixby, OK · On-site

POSITION SUMMARY: The MSP Tier 1 Technician is responsible for installing, maintaining, and ... Requirements III. EDUCATION, EXPERIENCE AND SKILLS: A. Required Education and Experience: * High ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Melville, NY · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

TGI MAIN COMPANY

Helpdesk Tier 3

Melville, NY · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

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MSP Systems Administrator (Level 3 / Tier 3)

Troy, MI • On-site

Grid4 Communications
Telecommunications • 11 - 50 employees
Learn more about Grid4 Communicationsexternal

$63K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

MSP Systems Administrator (Level 3 / Tier 3)
Job Description:
Are you a goal-oriented IT professional who thrives on solving complex problems, helping people, and delivering outstanding customer experiences? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us. We're looking for a highly motivated Level 3 MSP Systems Administrator to join a great team and have a real impact on the business and our customers.
The ideal candidate is a customer champion who brings a combination of deep technical expertise, strong troubleshooting instincts, great judgment, and all-star collaboration skills. You'll be comfortable working across multiple client environments (multi-tenant), balancing a mix of escalations and project work, and measuring success by customer satisfaction, stable systems, and long-term improvements.
Responsibilities:
  • Serve as the primary escalation point for Tier 3 issues and high-impact incidents, owning resolution end-to-end
  • Troubleshoot complex issues across Microsoft 365 / Entra ID (Azure AD), Windows endpoints, Windows Server, backups, security, and networking fundamentals
  • Perform root-cause analysis and implement permanent fixes to reduce recurring issues and improve reliability
  • Lead and execute project work such as:
    • Microsoft 365 migrations (Exchange Online, Teams, SharePoint/OneDrive)
    • Security initiatives (MFA, Conditional Access, baseline hardening, email security improvements)
    • Endpoint management improvements (Intune preferred) including policies, app deployment, and standards
    • Server refreshes, upgrades, and infrastructure modernization (including virtualization where applicable)
    • Backup/DR improvements including monitoring and test restores
  • Maintain workload through a ticket queue, documenting troubleshooting steps, test results, and resolutions clearly
  • Communicate professionally with customers and internal teams, providing regular updates and setting expectations
  • Create and maintain documentation such as runbooks, SOPs, diagrams, and client standards
  • Mentor Tier 1/2 technicians through coaching, knowledge transfer, and escalation guidance
  • Support client onboarding activities including discovery, standardization, and transition to MSP best practices
  • Make recommendations for process, tooling, and standardization improvements that scale across multiple clients
  • Be able to perform individually at or above expectations in a fast-paced, multi-client environment

Qualifications, skills, and knowledge:
  • 5+ years of IT experience (MSP or multi-client environment strongly preferred)
  • Strong experience with:
    • Microsoft 365 administration and troubleshooting
    • Entra ID (Azure AD) identity and access management, MFA, and Conditional Access concepts
    • Windows Server: Active Directory, Group Policy, DNS/DHCP, and general server troubleshooting
    • Windows 10/11 support, endpoint standards, and patching best practices
  • Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls
  • Familiarity with MSP service delivery workflows and tools: RMM / PSA / EDR (specific platforms not required)
  • Multi-tenant management experience is a big plus
  • Strong analytical skills and structured troubleshooting approach
  • Customer-first attitude with excellent communication and documentation habits
  • Innovative approach, "get it done" mentality, and strong prioritization skills

Preferred (but not required):
  • Intune experience, Azure fundamentals, PowerShell automation
  • VMware/Hyper-V exposure
  • Experience in compliance-driven environments (HIPAA/SOC concepts)

What we'll bring to the table:
  • Work-life balance
  • Vibrant company culture and fun work environment - our values don't sit on a shelf collecting dust, we use them in all we do
  • Ability to make an impact - your ideas and voice are important to us and are welcomed here
  • Employee health is one of our top priorities! We offer great health benefits - medical, dental, and vision
  • Days allocated for rest and relaxation - including PTO, paid holidays, and additional leave options
  • Offering you the best chance to prepare for the future - 401(k) with a generous company match
  • Business casual dress code

Here's what a couple of team members have to say about Grid4:
"I enjoy the people and the work-life balance" - Team Member
"I like the open and friendly work environment, there is always an employee willing to help" - Team Member

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