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Tier 2 IT Support Technician

Bozeman, MT | Managed IT Services | Full-Time

A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman team.

This is not a giant, faceless IT department where you sit in one narrow lane forever. This is a hands-on managed services environment where you'll work across multiple client networks, solve real business problems, touch a wide range of technologies and become the kind of technician who can walk into almost any environment and figure things out.

The company has been serving Montana businesses for decades and has built its reputation around practical technology solutions, responsive service and long-term client relationships. Their work spans managed IT, Microsoft 365, networking, cybersecurity, phone systems, cabling, surveillance and other business-critical technology services.

Why This Role Is Worth Your Time

You'll be joining a stable, established technology company that supports real businesses throughout Montana. This is not password-reset purgatory. You'll get exposure to cloud systems, endpoints, networks, firewalls, Microsoft 365, VoIP, onsite troubleshooting and project work.

If you're coming from an MSP, you already know the deal: the pace is faster, the problems are broader and the learning curve is steeper. But that's also why MSP technicians usually become sharper than people who only know one internal environment.

This is a good fit for someone who enjoys being useful, trusted and technically challenged.

For the right technician, this is a solid opportunity to earn well, get paid properly for overtime and join a company that invests more into benefits as tenure grows.

What You'll Do

As a Tier 2 Technician, you'll handle escalated support issues, work directly with business clients and help keep their technology running smoothly.

Responsibilities include:

• Troubleshoot and resolve escalated desktop, server, network and cloud support issues
• Support Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and related admin tasks
• Work with Windows workstations, printers, mobile devices, line-of-business applications and user access issues
• Troubleshoot networking issues involving switches, firewalls, wireless, VPNs, DNS, DHCP and connectivity
• Assist with cybersecurity tools, endpoint protection, MFA, backups and basic security remediation
• Support VoIP/phone system issues, cabling-related coordination and other business technology systems as needed
• Handle onsite support visits in the Bozeman area when remote support is not enough
• Document issues, resolutions, client environments and repeatable processes clearly
• Escalate appropriately when needed, but own problems until they are solved
• Communicate with clients in a calm, professional and non-condescending way
• Participate in small projects, upgrades, migrations and technology rollouts

What We're Looking For

The ideal candidate is a true Tier 2 technician: past basic help desk, not yet pretending to be a senior architect, but technically strong, curious and dependable.

You should have experience with:

• 2+ years of IT support experience, ideally in an MSP or multi-client environment
• Microsoft 365 administration
• Windows desktop and server support
• Active Directory / Entra ID user administration
• Networking fundamentals: DNS, DHCP, VLANs, VPNs, Wi-Fi and firewalls
• Endpoint troubleshooting and remote support tools
• Backup, antivirus/EDR and basic cybersecurity concepts
• Ticketing systems and documentation
• Onsite client support and professional communication

Nice to Have

• MSP experience
• VoIP or business phone system experience
• Firewall experience, especially SonicWall, Fortinet, Meraki, Sophos or similar
• Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco or vendor-specific credentials
• Experience with structured cabling, surveillance systems or physical infrastructure
• Familiarity with ConnectWise, Autotask, Datto, Ninja, Kaseya or similar MSP tools

Who Will Do Well Here

You'll probably enjoy this role if you:

• Like solving messy, real-world problems
• Can talk to a business owner, office manager or end user without sounding like a robot
• Don't need every answer handed to you
• Know when to escalate, but don't bail at the first sign of difficulty
• Enjoy variety more than routine
• Take pride in clean documentation and finished work
• Want to become a stronger all-around technician

Compensation & Benefits

This role offers a strong compensation and benefits package, including:

• $60-70k yearly depending on experience
• Overtime available
• Health coverage 
• 401(k) with company match
• Paid time off

All your information will be kept confidential according to EEO guidelines.