Msp Team Lead Jobs (NOW HIRING)

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world's #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
The Role
Indeed Flex operates as a Managed Service Provider, and the strength of our agency network is a direct competitive advantage for our clients. The Partnerships Team Lead owns the performance of that network by building a high-functioning team, driving agency fulfillment through data, and shaping a supplier strategy that makes Indeed Flex the MSP of choice.
You'll build a team that operates at a high standard: one that uses data well, works smartly and efficiently, and has strategic conversations with agency partners. Your job is to make that the norm, not the exception. Alongside that, you'll represent Indeed Flex externally at a senior level, showing up as a credible commercial partner to the agencies that matter most to our network.
This position is located onsite in Austin, TX (at The Domain), five days per week, with the option to work from home on Thursdays.
What you'll need

• Minimum, two (2) years of supervising a team of support representatives in a high-volume, high-urgency environment with omni-channel support platforms
• Background in staffing, MSP, or a supply-side marketplace; familiarity with how national and local agency models differ
• Strong people and operational leadership, develops team capability, sets a high bar for how work gets done, and fixes processes that don't scale
• Confident managing challenging conversations with agency partners and internal stakeholders to drive performance outcomes
• Strong operational instinct: quickly identifies where a team is working harder than it needs to and puts better processes in place
• Data-driven: comfortable interrogating performance data, building reporting frameworks, and making decisions based on what the numbers show
• Actively uses AI tools in day-to-day work and can bring a team along in adopting smarter ways of working
• Commercial and strategic acumen: able to structure pricing models, lead complex supplier negotiations, and identify the right levers to improve network performance
• Able to engage credibly at C-level with external agency partners; confident presenter and negotiator
• Strong communicator who can translate network insight into client-facing narratives and internal stakeholder decisions
• Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Miro, Monday, Salesforce, Google Meet, Zoom, Slack, etc
• A commitment to driving the Indeed Flex mission: to help people get jobs, instantly

Nice-to-Haves

• Strong understanding of Human Resources, Recruitment, and/or Staffing industry
• Previous experience supporting a global enterprise with a globally distributed support team

What you'll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Lead and develop the partnerships team, setting clear goals, coaching on commercial and data skills, and maintaining a high bar for how work gets done
• Drive agency fulfillment performance through data by taking allocation decisions, de-listing agencies, rebalancing supply and identifying true supply gaps, owning KPIs, leading QBRs, and holding partners accountable to fill rates, quality, and service levels
• Build and maintain smart, AI-enabled team processes through automation, reporting and workflow optimization, eliminating manual work and ensuring the team has the dashboards, tools, and cadences to operate efficiently
• Define the agency supplier strategy, when to partner with national players, when to plug in local agencies, and when to exit underperformers
• Surface agency network insights to inform client conversations, helping Revenue position Indeed Flex as offering a stronger, better-managed supply chain
• Owns agency performance outcomes; partners with Revenue on client strategy, product on efficiency & Ops on execution
• Own rate card negotiations and commercial terms across the agency network, optimizing our pricing strategy
• Recruit new agency partners into the network and pitch the Indeed Flex MSP proposition to senior agency leaders where needed
• Identify gaps in the function whether that's a key hire, a process that doesn't scale, or a product change that would improve how agencies perform within the network

What you'll get

• $95,000 to $130,000 annual salary
• Medical, Dental, Vision, and 401K
• Performance-based bonus totaling 12% of annual salary
• Access to Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)
• Volunteer days

About Us
We're helping people get jobs by modernizing the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we're putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment to complete daily responsibilities and duties.
Position Type / Expected Hours of Work
Hours are Monday - Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
AAP/EEO Statement
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Travel
This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations.
All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.
Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.