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Msp Service Desk Jobs (NOW HIRING)

Vertin

Service Desk Lead

Wahpeton, ND · On-site

$70K - $80K/yr

... MSP experience preferred) • Prior team lead and supervisory experience • Strong understanding of ticketing systems and SLA management (preferred) • Excellent communication and client service ...

Vertin

Service Desk Lead

Wahpeton, ND · On-site

$70K - $80K/yr

... MSP experience preferred) · Prior team lead and supervisory experience · Strong understanding of ticketing systems and SLA management (preferred) · Excellent communication and client service ...

Vertin Co

Service Desk Lead

Edina, MN · On-site

$70K - $80K/yr

... MSP experience preferred) · Prior team lead and supervisory experience · Strong understanding of ticketing systems and SLA management (preferred) · Excellent communication and client service ...

Vertin

Service Desk Lead

Edina, MN · On-site

$70K - $80K/yr

... MSP experience preferred) · Prior team lead and supervisory experience · Strong understanding of ticketing systems and SLA management (preferred) · Excellent communication and client service ...

Vertin Co

Service Desk Lead

Wahpeton, ND · On-site

$70K - $80K/yr

... MSP experience preferred) • Prior team lead and supervisory experience • Strong understanding of ticketing systems and SLA management (preferred) • Excellent communication and client service ...

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Join Our Team! We're searching for a motivated and detail-oriented Service Desk Dispatcher to join our growing managed service provider (MSP) team at Premier Networx! This critical role serves as the ...

VeraPro, LLC

Service Desk Technician

Gonzales, LA · On-site

Managed Service Provider (MSP) environments * Cloud productivity and collaboration platforms ... Successful Service Desk Technicians are: * Customer focused * Dependable and accountable

The Intersect Group

Service Desk Lead

Scottsdale, AZ · On-site

Service Desk Lead Company Overview The Intersect Group is partnering with a growing technology ... Provider (MSP) experience • ITIL certification • CompTIA certifications • Microsoft ...

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All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsMsp Service Desk Jobs

Msp Service Desk information

See salary details

$36.5K

$94.5K

$157K

How much do msp service desk jobs pay per year?

As of Sep 9, 2026, the average yearly pay for msp service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Msp Service Desk vs Help Desk Technician?

AspectMsp Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center
Work EnvironmentManaged Service Providers, IT support teamsCorporate IT departments, technical support centers
Employer & IndustryIT service providers, MSPsVarious industries, internal IT teams
Common Search/ComparisonYesYes

The Msp Service Desk typically supports multiple clients within an MSP environment, focusing on remote troubleshooting and proactive management. Help Desk Technicians often work within a single company's IT department, handling user issues and troubleshooting hardware/software problems. While both roles require similar certifications and technical skills, the Msp Service Desk emphasizes multi-client support and remote management, whereas Help Desk Technicians focus on internal user support.

What cities are hiring for Msp Service Desk jobs?

Cities with the most Msp Service Desk job openings:

What are popular job titles related to Msp Service Desk jobs?

For Msp Service Desk jobs, the most frequently searched job titles are:

Infographic showing various Msp Service Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

MSP Help Desk/Service Desk Support - L2

Plano, TX • On-site

Axxys Technologies, Inc.
IT Services • 11 - 50 employees
Learn more about Axxys Technologies, Inc.external

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.


Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements

  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development