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Msp Service Desk Jobs (NOW HIRING)

Red Cup IT Inc

MSP Service Desk Manager

Los Angeles, CA · On-site +1

We are looking for an MSP Service Desk Manager is responsible for leading the service desk team, overseeing day-to-day support operations, and ensuring consistent, high-quality service delivery to ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

MSP Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments.

Red Cup IT

MSP Service Desk Manager

Red Cup IT is seeking an MSP Service Desk Manager responsible for leading the service desk team and overseeing daily support operations. The role focuses on ensuring high-quality service delivery to ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Red Cup IT is seeking an MSP Service Desk & Support professional to provide first- and second-level technical support to clients across various environments. This role involves troubleshooting ...

Red Cup IT

MSP Service Desk & Support Specialist

Red Cup IT is an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to clients across multiple industries. The ...

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Msp Service Desk information

See salary details

$36.5K

$94.5K

$157K

How much do msp service desk jobs pay per year?

As of Sep 9, 2026, the average yearly pay for msp service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Msp Service Desk vs Help Desk Technician?

AspectMsp Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center
Work EnvironmentManaged Service Providers, IT support teamsCorporate IT departments, technical support centers
Employer & IndustryIT service providers, MSPsVarious industries, internal IT teams
Common Search/ComparisonYesYes

The Msp Service Desk typically supports multiple clients within an MSP environment, focusing on remote troubleshooting and proactive management. Help Desk Technicians often work within a single company's IT department, handling user issues and troubleshooting hardware/software problems. While both roles require similar certifications and technical skills, the Msp Service Desk emphasizes multi-client support and remote management, whereas Help Desk Technicians focus on internal user support.

What cities are hiring for Msp Service Desk jobs?

Cities with the most Msp Service Desk job openings:

What are popular job titles related to Msp Service Desk jobs?

For Msp Service Desk jobs, the most frequently searched job titles are:

Infographic showing various Msp Service Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

MSP Service Desk Manager

Los Angeles, CA • On-site, Remote

Red Cup IT Inc
Network Security • 11 - 50 employees
Learn more about Red Cup IT Incexternal

Full-time

Re-posted 29 days ago

Job description

We are looking for an MSP Service Desk Manager is responsible for leading the service desk team, overseeing day-to-day support operations, and ensuring consistent, high-quality service delivery to all managed services clients. They own the service desk processes, metrics, and escalation paths to maintain SLA compliance and an excellent end-user experience.
Key Responsibilities
  • Lead, coach, and develop a team of Level 1-3 service desk technicians, including hiring, training, scheduling, performance management, and mentoring.
  • Oversee daily service desk operations, including ticket intake, assignment, prioritization, escalation, and resolution across all client environments.
  • Maintain and improve SLA compliance by monitoring queues, workloads, and response/resolution times, and by implementing corrective actions when needed.
  • Design, implement, and continuously refine service desk processes, including incident, request, problem, and change handling aligned with ITIL/ITSM best practices.
  • Act as the primary escalation point for complex or high-impact incidents, including security events and major outages, coordinating internal and vendor resources to restore service quickly.
  • Manage customer communications for critical incidents and dissatisfied clients; handle complaints, reset expectations, and drive long-term customer satisfaction.
  • Develop, maintain, and enforce documentation for standard operating procedures, knowledge base articles, and onboarding/offboarding processes for both staff and clients.
  • Monitor and analyze service desk metrics and trends (ticket volume, categories, aging, first contact resolution, CSAT, etc.) and provide regular reports to leadership with recommendations for improvement.
  • Coordinate closely with project, NOC, security, and account management teams to ensure smooth handoffs, effective change/release activities, and alignment with client roadmaps and agreements.
  • Ensure effective use, configuration, and governance of RMM, PSA, and related ITSM tools used for ticketing, monitoring, documentation, and reporting.
  • Drive a culture of continuous improvement, standardization, and automation to increase efficiency and reduce recurring incidents.
Qualifications
  • 3-5+ years of experience in an MSP or similar managed services environment, including prior hands-on service desk/support experience.
  • 2+ years in a leadership or supervisory role managing a technical support/service desk team.
  • Strong understanding of ITSM/ITIL processes (incident, problem, change, request); ITIL certification is preferred.
  • Broad technical knowledge of Windows Server/AD, Microsoft 365, networking fundamentals, endpoint management, backup/DR, and common MSP toolsets (RMM/PSA).
  • Proven ability to manage SLAs, handle escalations, and communicate clearly with both technical and non-technical stakeholders, including executives and end users.
  • Strong analytical, organizational, and leadership skills, with demonstrated success using metrics and feedback to improve operations.
Core Competencies
  • People leadership and coaching
  • Customer service and conflict resolution
  • Process design and continuous improvement
  • Incident and major incident management
  • Time management and prioritization in a high-volume MSP environment

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