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Msp Service Desk Analyst Jobs (NOW HIRING)

Everwisecu

Service Desk Analyst

Carmel, IN · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Socket.dev

Service Desk Analyst

Columbus, OH · On-site

$26.44 - $31.25/hr

Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of ...

Vorys

Service Desk Analyst

Columbus, OH · On-site

$26.44 - $31.25/hr

Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of ...

TEKsystems

Service Desk Analyst

Livingston, NJ · On-site

$90 - $110/hr

IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer ... MSP or client-facing support experience * Bachelor's degree in a related field Work Environment ...

TEKsystems

Service Desk Analyst

Livingston, NJ · On-site

$90 - $110/hr

IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer ... MSP or client-facing support experience * Bachelor's degree in a related field Work Environment ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$19.75 - $27/hr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

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Msp Service Desk Analyst information

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How much do msp service desk analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for msp service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is an MSP Service Desk Analyst?

An MSP Service Desk Analyst is an IT professional who provides technical support and troubleshooting services to clients of a Managed Service Provider (MSP). They are responsible for responding to service requests, resolving hardware and software issues, and ensuring customer satisfaction by maintaining IT systems' stability. Their role often includes remote assistance, ticket management, and collaboration with other technical teams to resolve complex problems. MSP Service Desk Analysts are vital in ensuring clients' IT environments operate smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an MSP Service Desk Analyst?

To thrive as an MSP Service Desk Analyst, you need a solid understanding of IT troubleshooting, networking fundamentals, and experience with common operating systems, often supported by an IT-related degree or relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and knowledge bases is typically required. Excellent communication, problem-solving abilities, and customer service orientation are crucial soft skills for this role. These skills ensure efficient resolution of client issues, high customer satisfaction, and smooth operation in a fast-paced managed services environment.

What are some typical challenges faced by an MSP Service Desk Analyst and how can I prepare for them?

MSP Service Desk Analysts often encounter challenges such as managing high ticket volumes, troubleshooting unfamiliar client environments, and balancing multiple priorities. To prepare for these, it's helpful to develop strong multitasking and communication skills, as well as a solid foundation in common IT systems and remote troubleshooting. Staying organized and being proactive in learning about clients' infrastructures will help you resolve issues more efficiently and provide excellent customer service.

What cities are hiring for Msp Service Desk Analyst jobs?

Cities with the most Msp Service Desk Analyst job openings:

What states have the most Msp Service Desk Analyst jobs?

States with the most job openings for Msp Service Desk Analyst jobs include:

What are popular job titles related to Msp Service Desk Analyst jobs?

For Msp Service Desk Analyst jobs, the most frequently searched job titles are:

MSP Service Desk & Support Specialist

Los Angeles, CA • On-site, Remote

Red Cup IT, Inc.
Network Security • 11 - 50 employees
Learn more about Red Cup IT, Inc.external

Full-time

Re-posted 3 days ago

Job description

We are an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to our clients across multiple industries. You will troubleshoot hardware, software, and network issues, manage tickets, and provide an excellent customer experience in a fast-paced, team-focused environment.

Key Responsibilities

  • Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
  • Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
  • Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.
  • Diagnose and resolve basic network issues (DNS, DHCP, VPN, WiFi, printers, internet connectivity); escalate complex issues when needed.
  • Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
  • Document all work performed in the ticketing system with clear notes and resolutions.
  • Participate in onboarding of new users (accounts, hardware setup, permissions, applications).
  • Collaborate with senior engineers on escalations and follow through to resolution.
  • Educate end users on basic IT best practices and security awareness.

Required Qualifications

  • Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
  • Hands-on experience with:
    • Windows 10/11 workstations (install, configure, troubleshoot).
    • Microsoft 365 (Outlook, OneDrive, Teams, basic admin tasks).
    • Basic networking: TCP/IP, DNS, DHCP, VPN, WiFi troubleshooting.
  • Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA).
  • Strong customer service, communication, and documentation skills.
  • Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.

Preferred Qualifications

  • Previous experience working for a Managed Service Provider is a must
  • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
  • Basic PowerShell or scripting knowledge for automation and routine tasks.
  • Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
  • Familiarity with backup and disaster recovery solutions.

Soft Skills

  • Strong problem-solving mindset and willingness to research and learn new technologies.
  • Professional, patient, and empathetic approach when working with non-technical users.
  • Reliable work ethic and consistent follow-through on assigned tickets and projects.
Employment Type: FULL_TIME

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