Experience with PC and MAC computers * 1 to 2 years MSP experience * Customer service skills, particularly when handling users/clients * Good oral and written communication skills * Ability to ...
Experience with PC and MAC computers * 1 to 2 years MSP experience * Customer service skills, particularly when handling users/clients * Good oral and written communication skills * Ability to ...
End User Services Support
Madison, WI · On-site
... including MSP (TCS). * Incident & Escalation Management: Manage incident resolution, service ... Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory ...
End User Services Support
Madison, WI · On-site
... including MSP (TCS). * Incident & Escalation Management: Manage incident resolution, service ... Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory ...
End User Services Support
Madison, WI · On-site
... including MSP (TCS). * Incident & Escalation Management: Manage incident resolution, service ... Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory ...
End User Services Support
Madison, WI · On-site
... including MSP (TCS). * Incident & Escalation Management: Manage incident resolution, service ... Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory ...
Msp Mac information
See Wisconsin salary details
$10.43 - $16.98
1% of jobs
$16.98 - $23.54
13% of jobs
$27.27 is the 25th percentile. Wages below this are outliers.
$23.54 - $30.09
19% of jobs
$30.09 - $36.64
11% of jobs
The median wage is $41.14 / hr.
$36.64 - $43.19
9% of jobs
$43.19 - $49.74
13% of jobs
$56.11 is the 75th percentile. Wages above this are outliers.
$49.74 - $56.29
10% of jobs
$56.29 - $62.84
12% of jobs
$62.84 - $69.39
8% of jobs
$69.39 - $75.94
3% of jobs
$75.94 - $82.50
2% of jobs
$10
$45
$82
How much do msp mac jobs pay per hour?
As of May 28, 2026, the average hourly pay for msp mac in Wisconsin is $45.62, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $58.46 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an MSP Mac (Managed Service Provider Mac Support) technician, and why are they important?
To thrive as an MSP Mac technician, you need strong expertise in macOS systems, troubleshooting, and network fundamentals, usually supported by relevant IT certifications or experience. Familiarity with tools like Jamf, Apple Remote Desktop, and ticketing systems is essential for managing and supporting client environments. Excellent communication, problem-solving skills, and the ability to work independently or as part of a team help you deliver outstanding client support. These skills ensure rapid issue resolution, client satisfaction, and efficient management of Apple-based IT infrastructures.
How does an MSP Mac technician typically collaborate with other IT team members to resolve client issues?
As an MSP Mac technician, you’ll regularly work alongside Windows specialists, network engineers, and help desk staff to resolve multi-platform client issues. Collaboration often involves ticketing systems, joint troubleshooting sessions, and sharing expertise to ensure clients’ Apple devices integrate seamlessly in mixed environments. Strong communication skills and a willingness to document solutions are essential, as you’ll often need to explain Mac-specific best practices to colleagues who may be more familiar with other platforms.
What are MSP Mac professionals?
MSP Mac professionals are IT specialists who work for Managed Service Providers (MSPs) and focus on supporting Apple Mac computers and related devices in business environments. They handle tasks such as setting up, managing, and troubleshooting Mac hardware and software, ensuring security, and integrating Macs with other systems. Their expertise helps organizations efficiently maintain and secure their Apple technology, allowing employees to stay productive and minimizing downtime.
What is the difference between Msp Mac vs Msp Technician?
| Aspect | Msp Mac | Msp Technician |
|---|---|---|
| Certifications | Apple Certified Mac Technician (ACMT) | CompTIA A+, Apple Certified Mac Technician (ACMT) |
| Work Environment | Apple retail stores, authorized service providers, corporate IT | IT service providers, corporate IT departments, repair shops |
| Industry Usage | Primarily Apple-focused environments | Mixed environments including Windows and Mac |
| Job Focus | Diagnosing and repairing Mac hardware/software issues | Supporting and troubleshooting various IT hardware/software, including Macs |
While both roles involve working with Mac systems, Msp Mac specialists focus specifically on diagnosing and repairing Mac hardware and software, often holding Apple certifications. Msp Technicians may work with a broader range of IT equipment, including Macs, but their scope includes multiple platforms. The choice depends on whether the role is specialized in Apple products or more general IT support.
What are popular job titles related to Msp Mac jobs in Wisconsin? For Msp Mac jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Msp Mac jobs in Wisconsin look for? The top searched job categories for Msp Mac jobs in Wisconsin are:
Full-time
Posted 5 days ago
Job description
IT Support Specialist
Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights Drone Show are looking for an IT Support Specialist position that will allow you to make a direct impact on the resort, its employees, and its guests. We are a rapidly growing business and our IT department is creating and driving the ideas that are helping us grow.
The IT Support Specialist is responsible for providing IT support, and help in promptly resolving day-to-day desktop, server and phone system issues. This position will be assisting in the maintenance of the point of sale (POS) system: Rolker and its administration. Other duties will include helping with technology needs for our exclusive drone show, fall festival, and drive-through Christmas light show including new ideas for providing world class entertainment.
This is a full-time/year-round position, but our business is largely seasonal with more hours during the busy season (April through December) than off-peak season. Weekend work on a rotational basis may be necessary. Contact Tom in Human Resources with questions: tom@jellystone-caledonia.com
Duties:
- Support and train for Roller (POS) hardware and software suite
- Supports Information Technology department with tech support and entertainment support
- Offers technical support to users by responding to questions and concerns
- Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed
- Maintains LAN performance and workstations by updating, monitoring and troubleshooting network or technical issues
- Identifies problems and guides users through corrective steps
- Writes and maintains documentation in order to identify problems and find solutions.
- Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities
Skills:
- Superior problem-solving capabilities
- Excellent customer service skills
- Computer proficiency
- Broad LAN knowledge
- Previous help desk experience
- Ability to communicate in a professional manner
- Above-average phone skills
- Experience navigating or supporting UNIX/Linux environments
- In-depth understanding of a wide variety of operating systems
- High focus on quality and customer satisfaction
Qualifications:
- Associate degree or equivalent coursework in computer science, engineering or information science preferred but not required
- Experience with PC and MAC computers
- 1 to 2 years MSP experience
- Customer service skills, particularly when handling users/clients
- Good oral and written communication skills
- Ability to understand clients’ problems and ask appropriate questions for clarification
- Excellent documentation ability to maintain accurate records
Education:
- Schooling in IT or equivalent combination of education and experience preferred.
About Bear Country
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
11 - 50 Employees
Headquarters location
Caledonia, WI, US
Year founded
2005