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Msp L2 Jobs (NOW HIRING)

Life-Science-Outsourcin

Senior IT Manager

Somersworth, NH · On-site

$131K - $131K/yr

... L2 escalations, and direct a back-end L3 engineering MSP. If you want real, hands-on ownership of the full IT function in a regulated manufacturing environment, this is that seat.What You'll ...

Life Science Outsourcing Inc

Senior IT Manager

Somersworth, NH · On-site

$95K - $116K/yr

... L2 escalations, and direct a back-end L3 engineering MSP. If you want real, self-on ownership of the full IT function in a regulated manufacturing environment, this is that seat. What You'll Do ...

LIFE SCIENCE OUTSOURCING INC

Senior IT Manager

Somersworth, NH · Hybrid

$131K - $131K/yr

... L2 escalations, and direct a back-end L3 engineering MSP. If you want real, hands-on ownership of the full IT function in a regulated manufacturing environment, this is that seat. What You'll Do ...

AditiStaffing

Technical Sourcer/Recruiter

New York, NY · On-site

We are committed to and passionate about our Clients, MSP Partners and Consultants, consistently ... W2/L2/EAD Main Role: focused on sourcing qualified candidates * Background in technical recruiting.

ZTEK Solutions

Support Engineer II

Miami Lakes, FL · On-site

The Support Engineer II (L2) is a key technical escalation point within our MSP, responsible for resolving intermediate to advanced issues through phone, remote, and on-site support. This role blends ...

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Msp L2 information

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$62.5K

$210.1K

$363K

How much do msp l2 jobs pay per year?

As of Sep 14, 2026, the average yearly pay for msp l2 in the United States is $210,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $155,000.00 and $250,500.00 per year, depending on experience, location, and employer.

What is an MSP L2?

MSP L2 engineers, or Managed Service Provider Level 2 engineers, are IT professionals who handle more complex technical issues than Level 1 (L1) support. They are responsible for troubleshooting escalated problems, configuring systems, managing networks, and supporting clients with advanced technical needs. L2 engineers often work closely with L1 support to resolve issues efficiently and may also assist in implementing new technologies and maintaining IT infrastructure.

What are the key skills and qualifications needed to thrive as an MSP L2?

To thrive as an MSP L2 Technician, you need strong troubleshooting abilities, in-depth knowledge of Windows and Linux operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA Network+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and backup solutions is essential for daily operations. Excellent communication, problem-solving skills, and the ability to prioritize tasks under pressure set standout candidates apart. These competencies are crucial for efficiently resolving client issues, maintaining service levels, and ensuring seamless IT operations in a managed services environment.

What are some common challenges faced by an MSP L2, and how can they be addressed?

As an MSP L2 technician, one of the most common challenges is handling escalated technical issues that require in-depth troubleshooting across diverse client environments. These issues often involve complex network, server, or application problems that L1 technicians could not resolve. Time management and prioritization are crucial, as you may juggle multiple tickets and urgent requests. Staying updated with evolving technologies and maintaining clear communication with both clients and L1 teams helps address these challenges effectively. Collaborating closely with team members and utilizing shared documentation can also streamline resolution processes.

What are popular job titles related to Msp L2 jobs?

For Msp L2 jobs, the most frequently searched job titles are:

Infographic showing various Msp L2 job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 5% Part Time, 1% Temporary, and 28% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $210,137 per year, or $101 per hour.

Information Technology_USA - USA_Developer

Jacksonville, FL • On-site

Real Soft, Inc.
IT Services • 501 - 1,000 employees
Learn more about Real Soft, Inc.external

Contractor

Re-posted 13 days ago

Job description

-
MSP Owner: Rob Finton
Location: Springfield, MO - Onsite Only
Duration: 6 months
skill id: 10782162
Competencies: 6-8+ years experience
Digital : Site Reliability Engineering (SRE)
IBM Websphere
WCS developer/Sr developer skills
Must have: Web Commerce Application Support experience
Experience in supporting(L2) eCommerce platform (WCS 8.x) and enterprise applications.
Experience in order processing, payment gateway integration, batch job monitoring, and performance optimization.
Role Description: Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.
This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Required Qualifications:
Technical Skills:
3-5 years of experience in application support or technical support roles
2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux/Unix systems and command line operations
Knowledge of web technologies (HTTPHTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience:
Proven experience troubleshooting e-commerce application issues including but not limited to
Order processing and payment gateway failures
Shopping cart and session management problems
Product catalog and inventory synchronization issues
Cache invalidation and performance optimization
Experience with scheduled job monitoring and batch process management
Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions, Project Code :

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