Red Cup IT is seeking an MSP Service Desk Manager responsible for leading the service desk team and ... by implementing corrective actions when needed. • Design, implement, and continuously refine ...
Red Cup IT is seeking an MSP Service Desk Manager responsible for leading the service desk team and ... by implementing corrective actions when needed. • Design, implement, and continuously refine ...
Future Energy is a full-service managed service provider (MSP) for emerging energy solutions ... Position Summary The Implementation Specialist is responsible for the end-to-end execution of ...
Future Energy is a full-service managed service provider (MSP) for emerging energy solutions ... Position Summary The Implementation Specialist is responsible for the end-to-end execution of ...
Implementation Specialist
Troy, MI · On-site
Future Energy is a full-service managed service provider (MSP) for emerging energy solutions ... Position Summary The Implementation Specialist is responsible for the end-to-end execution of ...
Implementation Specialist
Troy, MI · On-site
Future Energy is a full-service managed service provider (MSP) for emerging energy solutions ... Position Summary The Implementation Specialist is responsible for the end-to-end execution of ...
We are looking for an MSP Service Desk Manager is responsible for leading the service desk team ... Design, implement, and continuously refine service desk processes, including incident, request ...
Quick apply
We are looking for an MSP Service Desk Manager is responsible for leading the service desk team ... Design, implement, and continuously refine service desk processes, including incident, request ...
MSP Consultant
Centreville, VA · On-site
WAN and LAN connectivity, routers, firewalls, and security. - Remote access solution implementation ... MSP Consultant Qualifications: - 5-7 years of experience working for a Managed Service Provider ...
MSP Consultant
Centreville, VA · On-site
WAN and LAN connectivity, routers, firewalls, and security. - Remote access solution implementation ... MSP Consultant Qualifications: - 5-7 years of experience working for a Managed Service Provider ...
MSP Project Manager
Wilmington, NC · Hybrid
$89K - $106K/yr
MSP Project Manager Full-Time Hybrid Work Position CW IT Support, a Managed Services Provider (MSP ... and implementing change orders. The project manager will directly manage team members on our ...
MSP Project Manager
Wilmington, NC · Hybrid
$89K - $106K/yr
MSP Project Manager Full-Time Hybrid Work Position CW IT Support, a Managed Services Provider (MSP ... and implementing change orders. The project manager will directly manage team members on our ...
MSP Project Manager
Danvers, MA · Remote
$90K - $100K/yr
Previous MSP (Managed Service Provider) experience required. * Proven ability to successfully ... Infrastructure implementations * Cloud migrations and configurations * Networking projects
Quick apply
MSP Project Manager
Danvers, MA · Remote
$90K - $100K/yr
Previous MSP (Managed Service Provider) experience required. * Proven ability to successfully ... Infrastructure implementations * Cloud migrations and configurations * Networking projects
The position has a significant impact on business performance through project delivery, supplier management, cost optimization, implementation of MSP/VMS initiatives, and execution of procurement ...
Quick apply
The position has a significant impact on business performance through project delivery, supplier management, cost optimization, implementation of MSP/VMS initiatives, and execution of procurement ...
MSP Project Manager
Wilmington, NC · On-site
$70K - $80K/yr
MSP Project Manager Full-Time Hybrid Work Position CW IT Support, a Managed Services Provider (MSP ... and implementing change orders. The project manager will directly manage team members on our ...
MSP Project Manager
Wilmington, NC · On-site
$70K - $80K/yr
MSP Project Manager Full-Time Hybrid Work Position CW IT Support, a Managed Services Provider (MSP ... and implementing change orders. The project manager will directly manage team members on our ...
MSP Sr. Engineer
Orlando, FL · Remote
$97K - $133K/yr
Project Management & Implementation Plan, scope, and manage project solutioning and implementation ... Lead or support implementation of the MSP technology stack - EDR/MDR, SIEM, Zero Trust, Backup/DR ...
MSP Sr. Engineer
Orlando, FL · Remote
$97K - $133K/yr
Project Management & Implementation Plan, scope, and manage project solutioning and implementation ... Lead or support implementation of the MSP technology stack - EDR/MDR, SIEM, Zero Trust, Backup/DR ...
Integrated Study Timeline Manager
Blue Bell, PA · On-site +1
Working as an Integrated Study Timeline Implementation Manager exclusively assigned to a ... Support Microsoft Project (MSP) training and creation of tools needed for MSP timelines. * Develop ...
Integrated Study Timeline Manager
Blue Bell, PA · On-site +1
Working as an Integrated Study Timeline Implementation Manager exclusively assigned to a ... Support Microsoft Project (MSP) training and creation of tools needed for MSP timelines. * Develop ...
Working as an Integrated Study Timeline Implementation Manager exclusively assigned to a ... Support Microsoft Project (MSP) training and creation of tools needed for MSP timelines. * Develop ...
Quick apply
Working as an Integrated Study Timeline Implementation Manager exclusively assigned to a ... Support Microsoft Project (MSP) training and creation of tools needed for MSP timelines. * Develop ...
Working as an Integrated Study Timeline Implementation Manager exclusively assigned to a ... Support Microsoft Project (MSP) training and creation of tools needed for MSP timelines. * Develop ...
Working as an Integrated Study Timeline Implementation Manager exclusively assigned to a ... Support Microsoft Project (MSP) training and creation of tools needed for MSP timelines. * Develop ...
Senior MSP Engineer
$107K - $146K/yr
Red Cup IT is seeking a Senior MSP Engineer responsible for designing, implementing, and supporting ... manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise ...
Senior MSP Engineer
$107K - $146K/yr
Red Cup IT is seeking a Senior MSP Engineer responsible for designing, implementing, and supporting ... manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise ...
Manage client processing configurations in system setup. * Validate system setup parameters and ... Experience with insurance tracking or loan servicing platforms (e.g., MSP, Sagent, Jack Henry, etc ...
Quick apply
Manage client processing configurations in system setup. * Validate system setup parameters and ... Experience with insurance tracking or loan servicing platforms (e.g., MSP, Sagent, Jack Henry, etc ...
MSP Systems Administrator
Centreville, VA · On-site
... a Managed Service Provider (MSP). Be ready to transition into a consultant position, working ... WAN and LAN connectivity, routers, firewalls, and security. - Remote access solution implementation ...
MSP Systems Administrator
Centreville, VA · On-site
... a Managed Service Provider (MSP). Be ready to transition into a consultant position, working ... WAN and LAN connectivity, routers, firewalls, and security. - Remote access solution implementation ...
MSP Senior Systems Engineer
$107K - $146K/yr
Red Cup IT is seeking an MSP Senior Systems Engineer responsible for designing, implementing, and ... • Manage and troubleshoot client networks including WAN/LAN, VPNs, switching, wireless, and ...
MSP Senior Systems Engineer
$107K - $146K/yr
Red Cup IT is seeking an MSP Senior Systems Engineer responsible for designing, implementing, and ... • Manage and troubleshoot client networks including WAN/LAN, VPNs, switching, wireless, and ...
... in the Managed Service Provider (MSP) channel. The Sales Executive will collaborate cross ... implement, and support iboss solutions. Responsibilities * Identify, prospect, and secure new ...
... in the Managed Service Provider (MSP) channel. The Sales Executive will collaborate cross ... implement, and support iboss solutions. Responsibilities * Identify, prospect, and secure new ...
MSP Senior Systems Engineer
Los Angeles, CA · On-site +1
$112K - $154K/yr
We are looking for an MSP Senior Systems Engineer is responsible for designing, implementing, and supporting client infrastructure across on-premises and cloud environments for multiple managed ...
MSP Senior Systems Engineer
Los Angeles, CA · On-site +1
$112K - $154K/yr
We are looking for an MSP Senior Systems Engineer is responsible for designing, implementing, and supporting client infrastructure across on-premises and cloud environments for multiple managed ...
MSP Sales Executive
Indianapolis, IN · On-site
... in the Managed Service Provider (MSP) channel. The Sales Executive will collaborate cross ... implement, and support iboss solutions. Responsibilities * Identify, prospect, and secure new ...
MSP Sales Executive
Indianapolis, IN · On-site
... in the Managed Service Provider (MSP) channel. The Sales Executive will collaborate cross ... implement, and support iboss solutions. Responsibilities * Identify, prospect, and secure new ...
Msp Implementation Manager information
See salary details
$39K - $50.7K
7% of jobs
$50.7K - $62.5K
4% of jobs
$73.7K is the 25th percentile. Wages below this are outliers.
$62.5K - $74.2K
14% of jobs
$74.2K - $85.9K
15% of jobs
The median wage is $94K / yr.
$85.9K - $97.6K
14% of jobs
$97.6K - $109.4K
14% of jobs
$115.7K is the 75th percentile. Wages above this are outliers.
$109.4K - $121.1K
13% of jobs
$121.1K - $132.8K
7% of jobs
$132.8K - $144.5K
5% of jobs
$144.5K - $156.3K
3% of jobs
$156.3K - $168K
3% of jobs
$39K
$103.5K
$168K
How much do msp implementation manager jobs pay per year?
As of Sep 13, 2026, the average yearly pay for msp implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Msp Implementation Manager jobs?
For Msp Implementation Manager jobs, the most frequently searched job titles are:
MSP Service Desk Manager
Remote
Red Cup IT
• Network Security • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 3 days ago
Job description
Job Summary:
Red Cup IT is seeking an MSP Service Desk Manager responsible for leading the service desk team and overseeing daily support operations. The role focuses on ensuring high-quality service delivery to managed services clients while maintaining SLA compliance and improving service desk processes.
Responsibilities:
• Lead, coach, and develop a team of Level 1–3 service desk technicians, including hiring, training, scheduling, performance management, and mentoring.
• Oversee daily service desk operations, including ticket intake, assignment, prioritization, escalation, and resolution across all client environments.
• Maintain and improve SLA compliance by monitoring queues, workloads, and response/resolution times, and by implementing corrective actions when needed.
• Design, implement, and continuously refine service desk processes, including incident, request, problem, and change handling aligned with ITIL/ITSM best practices.
• Act as the primary escalation point for complex or high‑impact incidents, including security events and major outages, coordinating internal and vendor resources to restore service quickly.
• Manage customer communications for critical incidents and dissatisfied clients; handle complaints, reset expectations, and drive long‑term customer satisfaction.
• Develop, maintain, and enforce documentation for standard operating procedures, knowledge base articles, and onboarding/offboarding processes for both staff and clients.
• Monitor and analyze service desk metrics and trends (ticket volume, categories, aging, first contact resolution, CSAT, etc.) and provide regular reports to leadership with recommendations for improvement.
• Coordinate closely with project, NOC, security, and account management teams to ensure smooth handoffs, effective change/release activities, and alignment with client roadmaps and agreements.
• Ensure effective use, configuration, and governance of RMM, PSA, and related ITSM tools used for ticketing, monitoring, documentation, and reporting.
• Drive a culture of continuous improvement, standardization, and automation to increase efficiency and reduce recurring incidents.
Qualifications:
Required:
• 3–5+ years of experience in an MSP or similar managed services environment, including prior hands‑on service desk/support experience.
• 2+ years in a leadership or supervisory role managing a technical support/service desk team.
• Strong understanding of ITSM/ITIL processes (incident, problem, change, request); ITIL certification is preferred.
• Broad technical knowledge of Windows Server/AD, Microsoft 365, networking fundamentals, endpoint management, backup/DR, and common MSP toolsets (RMM/PSA).
• Proven ability to manage SLAs, handle escalations, and communicate clearly with both technical and non‑technical stakeholders, including executives and end users.
• Strong analytical, organizational, and leadership skills, with demonstrated success using metrics and feedback to improve operations.
Preferred:
• ITIL certification is preferred.
Company:
Red Cup IT is an enterprise-grade Cybersecurity & IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions. Founded in 2009, the company is headquartered in Garden Grove, USA, with a team of 11-50 employees. The company is currently Early Stage.
Red Cup IT is seeking an MSP Service Desk Manager responsible for leading the service desk team and overseeing daily support operations. The role focuses on ensuring high-quality service delivery to managed services clients while maintaining SLA compliance and improving service desk processes.
Responsibilities:
• Lead, coach, and develop a team of Level 1–3 service desk technicians, including hiring, training, scheduling, performance management, and mentoring.
• Oversee daily service desk operations, including ticket intake, assignment, prioritization, escalation, and resolution across all client environments.
• Maintain and improve SLA compliance by monitoring queues, workloads, and response/resolution times, and by implementing corrective actions when needed.
• Design, implement, and continuously refine service desk processes, including incident, request, problem, and change handling aligned with ITIL/ITSM best practices.
• Act as the primary escalation point for complex or high‑impact incidents, including security events and major outages, coordinating internal and vendor resources to restore service quickly.
• Manage customer communications for critical incidents and dissatisfied clients; handle complaints, reset expectations, and drive long‑term customer satisfaction.
• Develop, maintain, and enforce documentation for standard operating procedures, knowledge base articles, and onboarding/offboarding processes for both staff and clients.
• Monitor and analyze service desk metrics and trends (ticket volume, categories, aging, first contact resolution, CSAT, etc.) and provide regular reports to leadership with recommendations for improvement.
• Coordinate closely with project, NOC, security, and account management teams to ensure smooth handoffs, effective change/release activities, and alignment with client roadmaps and agreements.
• Ensure effective use, configuration, and governance of RMM, PSA, and related ITSM tools used for ticketing, monitoring, documentation, and reporting.
• Drive a culture of continuous improvement, standardization, and automation to increase efficiency and reduce recurring incidents.
Qualifications:
Required:
• 3–5+ years of experience in an MSP or similar managed services environment, including prior hands‑on service desk/support experience.
• 2+ years in a leadership or supervisory role managing a technical support/service desk team.
• Strong understanding of ITSM/ITIL processes (incident, problem, change, request); ITIL certification is preferred.
• Broad technical knowledge of Windows Server/AD, Microsoft 365, networking fundamentals, endpoint management, backup/DR, and common MSP toolsets (RMM/PSA).
• Proven ability to manage SLAs, handle escalations, and communicate clearly with both technical and non‑technical stakeholders, including executives and end users.
• Strong analytical, organizational, and leadership skills, with demonstrated success using metrics and feedback to improve operations.
Preferred:
• ITIL certification is preferred.
Company:
Red Cup IT is an enterprise-grade Cybersecurity & IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions. Founded in 2009, the company is headquartered in Garden Grove, USA, with a team of 11-50 employees. The company is currently Early Stage.
About Red Cup IT
Sourced by ZipRecruiter
Industry
Network security
Company size
11 - 50 Employees
Headquarters location
Garden Grove, CA, US
Year founded
2009