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Msp Account Manager Jobs in Alabama (NOW HIRING)

Stonex Group, Inc.

Program Manager

Birmingham, AL · On-site

Secure resource commitment and hold teams to account * Identify high-level risks and issues and ... A professional qualification in project / program management (e.g., PMP, PgMP, PRINCE2 or MSP) is ...

StoneX

Program Manager

Birmingham, AL · On-site

Secure resource commitment and hold teams to account * Identify high-level risks and issues and ... A professional qualification in project / program management (e.g., PMP, PgMP, PRINCE2 or MSP) is ...

StoneX Group

Program Manager

Birmingham, AL

Secure resource commitment and hold teams to account * Identify high-level risks and issues and ... A professional qualification in project / program management (e.g., PMP, PgMP, PRINCE2 or MSP) is ...

Cu*South, Inc.

IT Specialist

Fairhope, AL · On-site +1

Manage user accounts and permissions in Active Directory and Microsoft 365 * Assist with onboarding/offboarding employees and MSP clients * Monitor and respond to help desk tickets in a timely manner

CU*SOUTH, INC.

IT Specialist

Fairhope, AL · On-site

Manage user accounts and permissions in Active Directory and Microsoft 365 * Assist with onboarding/offboarding employees and MSP clients * Monitor and respond to help desk tickets in a timely manner

CU*SOUTH, INC.

IT Specialist

Fairhope, AL

Manage user accounts and permissions in Active Directory and Microsoft 365 * Assist with onboarding/offboarding employees and MSP clients * Monitor and respond to help desk tickets in a timely manner

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All JobsMsp Account JobsMsp Account Manager JobsMsp Account Manager Jobs in Alabama

Msp Account Manager information

See Alabama salary details

$26.7K

$59.7K

$96.1K

How much do msp account manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for msp account manager in Alabama is $59,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $71,200.00 per year, depending on experience, location, and employer.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What are popular job titles related to Msp Account Manager jobs in Alabama?

For Msp Account Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Msp Account Manager jobs in Alabama look for?

The top searched job categories for Msp Account Manager jobs in Alabama are:

What cities in Alabama are hiring for Msp Account Manager jobs?

Cities in Alabama with the most Msp Account Manager job openings:

Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in Alabama as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution, with an average salary of $59,655 per year, or $28.7 per hour.

IT Technical Account Manager

Dataperk LLC

Birmingham, AL • On-site

Full-time

Posted 16 days ago

Job description

Description:

DataPerk - Technical Account Manager  


Position Summary
DataPerk is celebrating 25 years of providing unmatched managed services to our clients and we are now seeking a customer-focused Technical Account Manager who combines relationship management, account growth, and Tier 1 technical support skills. This role serves as the primary point of contact in Arkansas for assigned clients while also providing onsite and remote Tier 1 MSP support for local customers. The ideal candidate is comfortable discussing business goals with decision-makers while also resolving end-user technical issues and supporting IT environments. 


Key Responsibilities 

  • Develop trusted client relationships that promote partnership, retention, and loyalty. 
  • Maintain in-depth knowledge of DataPerk services and communicate recommendations to clients. 
  • Review Autotask queues, accounts, tickets, and recurring support issues. 
  • Conduct regularly scheduled client calls and onsite visits. 
  • Represent DataPerk at community events and business organizations. 
  • Document and manage client concerns, opportunities, and escalations. 
  • Maintain company and client records in accordance with policies and procedures. 
  • Source, schedule, track, and communicate orders as required. 
  • Create and present sales estimates and proposals. 
  • Distribute monthly client reporting and account reviews. 
  • Follow established sales processes and maintain CRM records. 
  • Conduct onsite and online presentations of DataPerk solutions. 
  • Manage service proposals, contracts, and lease agreements. 
  • Contribute referrals, leads, KPI reporting, and account health assessments. 
  • Document internal processes and suggest service improvements. 

MSP Tier 1 Technical Skills & Responsibilities 

  • Join workstations to Active Directory domains. 
  • Create and manage user accounts in Active Directory, Microsoft Exchange, and Microsoft 365. 
  • Deploy and configure new computers, including profile and data migrations. 
  • Install, configure, troubleshoot, and remove software applications. 
  • Provide antivirus deployment, maintenance, and malware remediation. 
  • Perform basic help desk support for DataPerk-managed services. 
  • Perform computer maintenance and hardware troubleshooting. 
  • Understand and troubleshoot DHCP, DNS, TCP/IP, Ethernet, and basic network connectivity issues. 
  • Install and test structured cabling and network connections. 
  • Utilize LAN testing equipment for troubleshooting and validation. 
  • Support printers, email, Microsoft 365 applications, and end-user devices. 
  • Document technical work performed and escalate advanced issues appropriately. 

DataPerk is an equal opportunity employer and values individuals who are passionate about technology, customer service, and helping businesses succeed. 

Requirements:
  • Bachelor's degree preferred (IT-related degree a plus) or equivalent combination of education and experience. 
  • At least 1 year of B2B sales, account management, or customer relationship experience. 
  • At least 1 year of technical support or IT service experience. 
  • Strong Microsoft Office skills, especially Excel and PowerPoint. 
  • Experience working with CRM platforms and ticketing systems. 
  • Excellent organization, communication, and customer service skills. 
  • Knowledge of IT networking, internet technologies, and cloud services. 
  • Ability to balance client relationship management with technical responsibilities. 

Preferred Attributes 

  • Self-motivated and capable of managing multiple priorities. 
  • Comfortable presenting to clients and executives. 
  • Professional demeanor with strong problem-solving abilities. 
  • Ability to work independently and collaboratively within a team environment.