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Msm Coordinator Jobs (NOW HIRING)

MSM Group North America Inc

Chief of Staff

Arlington, VA · On-site

$195K - $240K/yr

MSM North America is hiring a Chief of Staff to support CSG Defense North America as we build and ... coordination for CSG Defense North America. You will create clarity where there is ambiguity ...

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How much do msm coordinator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for msm coordinator in the United States is $23.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.48 per hour, depending on experience, location, and employer.

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Infographic showing various Msm Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $49,562 per year, or $23.8 per hour.

Referral Coordinator

Atlanta, GA • On-site

Morehouse School of Medicine
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Morehouse School of Medicineexternal

$46K/yr

Full-time

Re-posted 20 days ago

Key responsibilities

  • Receive, review, and process incoming and outgoing referrals to ensure timely access to specialty care and diagnostic services.

  • Coordinate specialty appointments for patients and monitor referral status through completion.

  • Verify insurance eligibility, obtain prior authorizations, and ensure referral documentation is complete and accurate.

Job description

Posting Details
Position Information
About MSM
Morehouse School of Medicine (MSM) is a place of distinction, serving as the nation's leading academic medical center for vulnerable populations. It's also a place for passionate individuals looking to join a dedicated community working today to help prepare tomorrow's leaders.
We exist to:
• Improve the health and well-being of individuals and communities;
• Increase the diversity of the health professional and scientific workforce;
• Address primary health care through programs in education, research and service;
With emphasis on people of color and the under-served urban and rural populations in Georgia, the nation and the world.
At Morehouse School of Medicine, we're leading the creation and advancement of health equity. You will find a fulfilling career at MSM!
Posting Number
NONAC3763
Job Title
Referral Coordinator
Position Title
Referral Coordinator
Position Type
Non-Faculty
Number of vacancies
1
Salary
Up to $46,000
Department
MHC Family Medicine
Position Summary
The Referral Coordinator is responsible for coordinating, processing, and monitoring patient referrals to ensure timely access to specialty care and diagnostic services. This role serves as a liaison between patients, providers, insurance companies, and external healthcare organizations to facilitate seamless care coordination while delivering an exceptional patient experience.
The Referral Coordinator ensures referrals are processed accurately, authorizations are obtained when required, appointments are coordinated efficiently, and documentation is maintained in Epic in accordance with organizational, payer, and regulatory requirements.
Essential Duties and Responsibilities
Referral Management
  • Receive, review, and process incoming and outgoing referrals.
  • Coordinate specialty appointments for patients.
  • Monitor Epic referral work queues daily.
  • Ensure referrals contain complete clinical documentation.
  • Verify referral requirements according to payer guidelines.
  • Obtain and document prior authorizations as required.
  • Track referral status through completion.
  • Monitor referral aging and resolve delays promptly.
  • Coordinate urgent and expedited referrals.
  • Facilitate communication between referring and consulting providers.
  • Ensure referral documentation is complete prior to scheduling.

Epic Responsibilities
Utilize Epic to support efficient referral coordination by:
  • Managing referral work queues.
  • Updating referral status.
  • Documenting patient communications.
  • Scheduling appointments.
  • Utilizing In Basket messaging.
  • Reviewing Care Everywhere documentation.
  • Scanning external consultation reports.
  • Uploading outside records.
  • Completing referral documentation accurately.
  • Closing completed referrals.
  • Monitoring referral aging reports.
  • Supporting provider documentation needs.

Insurance Verification and Authorization
  • Verify insurance eligibility.
  • Determine referral requirements by payer.
  • Obtain prior authorizations.
  • Submit required clinical documentation.
  • Follow payer policies and medical necessity guidelines.
  • Monitor authorization approvals and denials.
  • Resolve authorization issues timely.
  • Communicate authorization status with providers and patients.

Patient Coordination
  • Educate patients regarding the referral process.
  • Coordinate appointments with specialty providers.
  • Communicate appointment details.
  • Provide preparation instructions.
  • Ensure patients understand next steps.
  • Assist patients with transportation or scheduling barriers when appropriate.
  • Follow up on incomplete referrals.

Provider Support
  • Collaborate with physicians and advanced practice providers.
  • Clarify referral orders.
  • Coordinate urgent referrals.
  • Communicate scheduling updates.
  • Obtain missing clinical documentation.
  • Support continuity of care.

Patient Experience
Deliver compassionate, patient-centered service by:
  • Utilizing AIDET communication standards.
  • Demonstrating empathy and professionalism.
  • Maintaining confidentiality.
  • Responding promptly to patient inquiries.
  • Addressing concerns through service recovery.
  • Promoting equitable access to care.

Care Coordination
Coordinate with:
  • Primary Care Providers
  • Specialty Providers
  • Hospitals
  • Imaging Centers
  • Laboratory Services
  • Care Management
  • Population Health
  • Patient Access
  • Revenue Cycle
  • Managed Care
  • External physician offices

Quality and Compliance
  • Maintain HIPAA compliance.
  • Follow organizational policies.
  • Maintain accurate documentation.
  • Support quality initiatives.
  • Participate in audits.
  • Assist with accreditation readiness.
  • Maintain referral documentation standards.

Performance Expectations
The Referral Coordinator is expected to:
  • Process referrals accurately and timely.
  • Meet departmental productivity standards.
  • Maintain excellent customer service.
  • Communicate professionally.
  • Reduce referral delays.
  • Improve referral completion rates.
  • Support patient access initiatives.
  • Demonstrate teamwork and accountability.

Key Performance Indicators (KPIs)
  • Referral turnaround time
  • Referral completion rate
  • Referral aging
  • Prior authorization turnaround time
  • Referral accuracy
  • Patient satisfaction
  • Epic documentation accuracy
  • In Basket response time
  • Appointment scheduling timeliness
  • Referral leakage reduction
  • Work queue productivity

Knowledge, Skills, and Abilities
  • Excellent communication skills.
  • Strong organizational abilities.
  • Critical thinking and problem-solving.
  • Attention to detail.
  • Time management.
  • Customer service excellence.
  • Ability to manage multiple priorities.
  • Knowledge of insurance regulations.
  • Proficiency in Microsoft Office and Epic.
  • Ability to work independently and collaboratively.

Minimum Qualifications
Required Qualifications
  • High school diploma or GED required.
  • Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
  • Minimum two years of healthcare experience.
  • Experience coordinating referrals and prior authorizations.
  • Knowledge of medical terminology.
  • Experience with commercial, Medicare, and Medicaid insurance.
  • Epic experience preferred.
  • Strong customer service skills.

Preferred Qualifications
Preferred Qualifications
  • Ambulatory healthcare experience.
  • Academic medical practice experience.
  • Multi-specialty practice experience.
  • Care coordination experience.
  • Population health or value-based care experience.

Closing Date
10/20/2026
Open Until Filled
No
Special Instructions to Applicants
Employment in this role may be contingent upon extramural funding and successful performance and may be terminated or reduced in percentage of appointment if such funding is not secured or ceases to be available.
Quick Link
https://careers.msm.edu/postings/24397
EEO Statement Summary
Morehouse School of Medicine is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Morehouse School of Medicine does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.
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