Intermountain Harley-Davidson Motorcycle Technician
Golden Spike Harley-Davidson
Summary Description: Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Result Areas:
· Service Department Operations
· Customer Service
Major Duties and Responsibilities:
1) Service Department Operations
· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. · Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
· Accept all work assignments from Service Writer/Manager.
· Request parts accurately for a job as early as possible when needs become known.
· Perform service, repair and customization work in accordance to factory specifications.
· Assist Service Writer & Manager when requested, with writing-up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
· Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known to ensure productivity & customer satisfaction.
· After job is finished ensuring proper completion and filing of necessary paperwork.
· Keep work areas as clean as possible and assist with maintaining shop cleanliness.
· Maintain technical (H-D University curriculum & PHD’s) qualification by completing any necessary training programs assigned.
2) Customer Service
· Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
· Keep customers’ vehicle cleaner than when it was dropped off.
3) Other Duties
· As assigned.
Commitments:
· Treat all employees and customers fairly, courteously, and with dignity.
· Model superior customer service behavior for all personnel by maintaining positive relationships with customers, employees, management team, General Manager and Dealer Principal.
· Be honest and fair in all business dealings.
Qualifications & Job Requirements:
· Strong self-motivation
· Knowledge and experience servicing motorcycles and other products
sold by the dealership, or the demonstrated ability to quickly learn them.
· Motorcycle license and riding experience
Physical Demands:
· Moving & Riding Harley Davidson motorcycles throughout company property and into personal workstation (including motorcycle lifts). Standing for long periods of time to complete work outside of personal breaks.
Working Conditions:
Typically, indoors, however some outdoor work is required during events or moving motorcycles.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Closed Sundays & Mondays
Supplemental Pay:
People with a criminal record are encouraged to apply
Experience:
- Technician/Repair: 1 year (Preferred)
- Personal Motorcycle: 1 year (Preferred)
License/Certification:
- Motorcycle License (Required)