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Wellspring Living is an Atlanta-based Christian, faith-centered nonprofit committed to disrupting the cycle of human trafficking through the pillars of housing, healing, and education. We provide safe housing, trauma-informed care, educational opportunities, and life-changing support that empower survivors to heal, grow, and build thriving, independent futures.  

At Wellspring Living, you'll join a mission-driven team that believes every survivor deserves safety, healing, and the opportunity to thrive. We invest in our employees through meaningful work, collaborative leadership, professional growth, and a culture rooted in compassion, excellence, and faith.

If you're ready to lead with purpose, inspire others, and make a lasting impact in the lives of survivors, we'd love to hear from you.

• Position: Direct Care Coach- PRN

• Employment Type: PRN / Per Diem; Hourly Non-Exempt

• Department: Women’s Residential Program

• Reports To: Assistant Program Director

• Location: Duluth, GA

• PRN / As-Needed Schedule: Flexible shift coverage based on organizational needs and shift coverage agreements (including evenings, weekends, overnights, and holiday coverage).

• General: Participation in mandatory direct care trainings, staff meetings, and shift handoffs as needed.

The Direct Care Coach is responsible for the daily care, supervision, and life skills coaching of participants within the Women’s Residential Program. Operating in close collaboration with therapeutic, educational, and program leadership, this role creates a safe, restorative, and trauma-informed living environment.

This position plays a direct role in participant growth by modeling healthy boundaries, facilitating daily schedules, teaching independent living skills, and ensuring shift safety and compliance. It is an ideal opportunity for a compassionate, detail-oriented caregiver or human services professional passionate about direct participant support and trauma recovery.

• Oversee and facilitate the daily program schedule, morning routines, wake-ups, and participant activities.

• Actively model and apply a strength-based approach in all participant and team interactions.

• Collaborate with program leadership to support individualized participant growth, support, and development plans.

• Safely transport participants to appointments, activities, and off-site meetings using organization vehicles; assist with routine vehicle upkeep.

• Conduct and document hourly house checks during sleeping hours and specific room checks for participants requiring elevated support.

• Lead participant enrichment activities, life skills groups, and psycho-educational groups during assigned shifts based on participant needs.

• Facilitate proper medication oversight, document medication administration, and administer random drug screens according to program protocols.

• Teach and guide participants in daily living skills, including personal hygiene, laundry, cooking, and household cleanliness.

• Maintain complete and timely shift logs, room check sheets, balanced living tracking sheets, and Electronic Health Record (EHR) entries.

• Ensure facility security by participating in safety drills, environmental safety checks, and crisis de-escalation.

• Provide care that is culturally competent and trauma-informed, serving all participants without regard to race, gender, sexuality, ethnicity, or spiritual beliefs.

• Develop intentional, healthy connections with participants while modeling professional boundaries and mission-driven characteristics.

• Provide crisis intervention, immediate safety checks, and emotional support as needed.

• Attend all mandatory staff meetings, direct care trainings, and professional development opportunities.

• High school diploma or GED required (Associate’s or Bachelor’s degree in Social Work, Psychology, Human Services, or a related field preferred).

• Minimum of 1 year of direct care support experience in a residential setting or working with vulnerable populations.

• Valid Georgia Driver’s License with a clean Motor Vehicle Record (MVR) and ongoing clearance to transport participants in organization vehicles.

• Proficiency with Microsoft Office, email systems, and general computer skills; ability to learn Electronic Health Record (EHR) software.

• Current CPR and First Aid certifications (or ability to complete within the first year of employment).

• Documentation of at least two professional references and one personal reference attesting to suitability for working with vulnerable populations.

We're looking for a Direct Care Coach who demonstrates: