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Mortgage Resolution Specialist Jobs (NOW HIRING)

GIA Legacy Planning

$1.6K - $1.9K/wk

Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type: Full-Time/Part-Time Compensation: Uncapped Commission-Based About Us We're excited to invite passionate ...

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Mortgage Resolution Specialist information

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$13

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$55

How much do mortgage resolution specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for mortgage resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What does a mortgage resolution specialist do?

A Mortgage Resolution Specialist assists homeowners who are facing financial difficulties with their mortgage payments. They work with borrowers to explore options such as loan modifications, repayment plans, or short sales to help prevent foreclosure. Their role involves reviewing financial documents, communicating with clients, and negotiating with lenders to find solutions that benefit both parties. Mortgage Resolution Specialists also provide guidance and support throughout the resolution process, ensuring that clients understand their options and next steps.

What are the key skills and qualifications needed to thrive as a mortgage resolution specialist?

To thrive as a Mortgage Resolution Specialist, you need a solid understanding of loan servicing, foreclosure processes, and credit regulations, often backed by experience in mortgage or financial services. Familiarity with loan management software, customer relationship management (CRM) systems, and relevant compliance certifications is highly beneficial. Strong problem-solving skills, negotiation abilities, and effective communication set standout professionals apart in this role. These competencies are crucial for efficiently resolving delinquent mortgages while ensuring compliance and maintaining positive client relationships.

How does a mortgage resolution specialist typically collaborate with borrowers and internal teams to resolve delinquent mortgage accounts?

A Mortgage Resolution Specialist works closely with borrowers to understand their financial situations and to explore viable options for resolving delinquent mortgage accounts, such as loan modifications, repayment plans, or forbearance agreements. They coordinate with internal departments like underwriting, loss mitigation, and legal teams to ensure all documentation and regulatory requirements are met. Effective communication, empathy, and problem-solving are essential, as specialists must balance borrower needs with company policies and investor guidelines. This collaborative approach helps achieve sustainable solutions that benefit both the borrower and the lender.

What is the difference between Mortgage Resolution Specialist vs Loan Processor?

AspectMortgage Resolution SpecialistLoan Processor
CredentialsTypically requires mortgage industry knowledge, customer service skills, and sometimes certification in mortgage lendingRequires understanding of loan documentation, credit analysis, and often mortgage or banking certifications
Work EnvironmentWorks with distressed homeowners, lenders, and legal teams to resolve mortgage issuesPrepares and reviews loan applications, verifies documents, and processes loan files
Employer & Industry UsageUsed by mortgage lenders, banks, and servicing companies dealing with distressed loansEmployed by banks, mortgage companies, and loan processing firms

The Mortgage Resolution Specialist focuses on resolving mortgage issues, often working with distressed borrowers to find solutions. In contrast, a Loan Processor handles the administrative tasks of preparing and verifying loan documents during the loan approval process. While both roles require mortgage industry knowledge, their primary functions and work environments differ significantly.

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What job categories do people searching Mortgage Resolution Specialist jobs look for?

The top searched job categories for Mortgage Resolution Specialist jobs are:

Mortgage Resolution Specialist jobs near you
Infographic showing various Mortgage Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Mortgage Resolutions Spec III

Old National Bank

Evansville, IN • On-site

$18.25 - $29.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Old National Bank rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

53rd of 174 rated banks

Job description

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.  This positon is on-site in Evansville.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.


The Mortgage Resolution Specialist supports and assists Mortgage Resolution by leading daily resolution activities and supporting a high-performing team that manages complex mortgage servicing inquiries. This role serves as a subject matter expert, partnering with internal teams to research issues, resolve customer concerns, and deliver a high-quality customer experience. The Specialist also supports workflow execution, team development, and process improvements to enhance efficiency and service quality. 

Salary Range

The salary range for this position is $18.25/Hr. - $29.75/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities 

Key Accountability 1: 

  • Serve as a subject matter expert on mortgage servicing customer calls and research methods. 
  • Assist customers with inquiries including escrow, payment transactions, ARM changes, payoff requests, and other servicing matters. 
  • Coordinate problem resolution with appropriate internal departments. 
  • Handle inbound and outbound calls to resolve customer inquiries and return internal requests. 
  • Assist customers with online banking and the Black Knight system, including setup, changes, and maintenance of mortgage information. 
  • Initiate and coordinate necessary corrections or updates with credit reporting agencies when discrepancies are identified. 
  • Maintain documentation and tracking related to credit reporting disputes to support audits, quality control, and compliance reviews. 

Key Accountability 2: 

  • Demonstrate willingness to act quickly, learn continuously, and adjust to changing priorities. 
  • Leverage individual strengths and those of team members to support both internal and external client needs. 
  • Identify opportunities for improvement and seek insight from multiple sources to generate effective solutions. 
  • Unite others toward common goals and collaborate across teams. 
  • Place organizational goals above individual or team priorities. 

Key Accountability 3: 

  • Review, research, and resolve credit reporting disputes in accordance with regulatory requirements, internal policies, and established timelines. 
  • Analyze mortgage servicing records, payment histories, and supporting documentation to determine the accuracy of reported credit information. 

Key Competencies for Position  

  • Ability to analyze servicing issues, root causes and effective resolutions.  
  • Clear, concise written and verbal communication with borrowers, internal partners and leadership. 
  • Adapt quickly and respond effectively to change 

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