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Mortgage Processing Manager Jobs in Springfield, MA

COCC

Licensed Loan Originator

Ludlow, MA · On-site

$60K - $65K/yr

Process consumer loan applications from initial interview through decisioning. * Gather and review ... Originate mortgage, home equity, HELOC, construction, bridge, and related lending products.

TD Bank Group

Store Manager I - Amherst

Amherst, MA · On-site

$72K - $108K/yr

Requires process management knowledge and knowledge of the risk profile for team processes ... Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and ...

Td

Store Manager I - Amherst

Amherst, MA

$72K - $108K/yr

Requires process management knowledge and knowledge of the risk profile for team processes ... Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and ...

Cornerstone Bank

Loan Generalist

Spencer, MA · On-site

$26.82 - $28.84/hr

Job Summary The Loan Generalist is responsible for supporting the end-to-end mortgage loan process ... Notifies AVP Closing Manager and Secondary Market Manager, of discrepancies and follows direction ...

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

Additionally, the role gathers client feedback to support product and process improvements, manages ... Experience in FinTech, lending software, or mortgage technology platforms * Knowledge of software ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

Additionally, the role gathers client feedback to support product and process improvements, manages ... Experience in FinTech, lending software, or mortgage technology platforms * Knowledge of software ...

TD Bank Group

Store Manager II - Ludlow

Ludlow, MA · On-site

$91K - $136K/yr

Requires deep expert process management knowledge and deep expert knowledge of the risk profile for ... Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and ...

Td

Store Manager II - Ludlow

Ludlow, MA

$91K - $136K/yr

Requires deep expert process management knowledge and deep expert knowledge of the risk profile for ... Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and ...

William Raveis Real Estate

Be Seen First

Regional Transaction and Compliance Coordinator

Amherst, MA · On-site

$58K - $63K/yr

William Raveis Real Estate, Mortgage & Insurance (WRRE) is the #1 family-owned real estate company ... Manage listings, sales, and rentals in Skyslope (transaction management system) for compliance ...

William Raveis Real Estate

Be Seen First

Regional Transaction and Compliance Coordinator

Amherst, MA · On-site

$58K - $63K/yr

William Raveis Real Estate, Mortgage & Insurance (WRRE) is the #1 family-owned real estate company ... Manage listings, sales, and rentals in Skyslope (transaction management system) for compliance ...

COCC

Loan Originator

Ludlow, MA · On-site

$60K - $65K/yr

What You'll do... • Process consumer loan applications from initial interview through decisioning ... mortgage, home equity, HELOC, construction, bridge, and related lending products. • Conduct ...

COCC

Loan at Chicopee, Massachusetts

Chicopee, MA · On-site

$60K - $65K/yr

Process consumer loan applications from initial interview through decisioning. * Gather and review ... Originate mortgage, home equity, HELOC, construction, bridge, and related lending products.

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All JobsMortgage Processing JobsMortgage Processing Manager JobsMortgage Processing Manager Jobs in Springfield, MA

Mortgage Processing Manager information

See Springfield, MA salary details

$44.3K

$89.7K

$145K

How much do mortgage processing manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for mortgage processing manager in Springfield, MA is $89,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $124,600.00 per year, depending on experience, location, and employer.

What does a mortgage processing manager do?

As a mortgage processing manager, your responsibilities include directing loan processors and ensuring that the application review and lending process comply with company operational standards as well as federal and state regulations. In this career, you work in a bank, credit union, or other lending institution. Your duties may include hiring and training mortgage processing staff, reviewing documents to check that each loan meets standards and compliance requirements, and monitoring processing operations daily to ensure that they meet company benchmarks.

What are the key skills and qualifications needed to thrive as a mortgage processing manager, and why are they important?

A Mortgage Processing Manager needs in-depth knowledge of mortgage loan products, underwriting guidelines, and regulatory compliance, usually backed by experience in mortgage operations and a relevant degree. Expertise with loan origination systems (LOS), document management platforms, and sometimes certifications like Certified Mortgage Banker (CMB) are typical technical requirements. Strong leadership, attention to detail, and excellent communication skills help manage teams and ensure smooth client interactions. These skills and qualifications are crucial to ensure efficient loan processing, regulatory adherence, team productivity, and customer satisfaction.

How does a mortgage processing manager typically collaborate with loan officers and underwriters to ensure a smooth loan process?

A Mortgage Processing Manager acts as a central coordinator between loan officers, underwriters, and processing staff to keep mortgage applications on track. They facilitate clear communication by clarifying documentation requirements, addressing issues promptly, and ensuring all parties are aligned on timelines and expectations. By proactively managing workflow and resolving bottlenecks, they help minimize delays and improve the overall borrower experience. Regular meetings and status updates with both loan officers and underwriters are common to maintain transparency and workflow efficiency.
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Home Lending Enterprise Retail Sales Manager

KeyBank

East Hartford, CT • On-site

Full-time

Re-posted 6 days ago

KeyBank rating

8.2

Company rating: 8.2 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

52nd of 174 rated banks

Job description

Location:
950 Silver Lane, East Hartford Connecticut
Job Summary
The HL Enterprise Retail Sales Manager (ERSM) reports directly to the Home Lending Market Leader and is accountable for creating an engaging sales culture for employees to develop the skills and confidence required to grow the business by helping new and existing clients with home lending solutions. ERSMs prioritize and lead delivering Crazy Good Service to all clients. The ERSM primary responsibilities are to recruit external LO talent, lead a span of 3-8 loan officers (spans of control are defined by National Sales Executive and Home Lending Market Leader) and lead production representative of their local market, branch referred business and Key Private Bank (KPB) referrals and KPB mortgage trade areas. The ERSM leads a team of Mortgage Loan Originators (which include Mortgage Loan Officers (MLO) & Community Development Mortgage Loan Officers (CDLO)) effective at originating high quality home lending originations and must demonstrate expertise with the local real estate market attributes (property taxes, transfer taxes, millage rates, etc.). This role will develop and lead strategies and tactics in their local markets to build local Center of Influence (COIs) for their MLOs and CDLOs. The position also partners closely with Retail Leaders to increase lending acumen of branch and KPB teammates. The ERSM would also be expected to originate and have a proven book of business and COIs in the local market. The ERSM would be expected to achieve targeted performance goals (quality and productivity) with respect to their own personal production in parallel to achieving the performance goals and expectations as a manager of a team of loan officers.
Essential Functions
  • Responsible for building, developing, coaching, motivating, and leading a team of Mortgage Loan Originators (MLOs), CDLOs and/or mortgage associates skilled and confident to deliver clients' full lending needs.
  • Responsible for achieving or exceeding mortgage and home equity production goals for both their assigned Retail branch markets and Key Private Bank (KPB) markets. Sets the tone and expectation around partnership and performance objectives. Manages and evaluates performance to achieve respective goals.
  • Ensure MLO adherence to the branch and private bank coverage model.
  • Accountable for market, branch and KPB market level pipeline management, upfront file quality, drive expected pull-thru and funding rates, and achieving established benchmarks for client NPS scores.
  • Serves as a market's residential real-estate options/products and lending expert with joint accountability/ownership with Retail Leaders, Branch Managers and KPB Leaders to achieve the residential real estate lending production and production goals of their respective branches and KPB markets.
  • Manage facilitation, results, and improvements with credit decision escalation process, pricing exceptions, and overall pull through
  • Lead and support the development, delivery and execution of training/skill building for branch and KPB employees on changes to all consumer credit products, systems and technology, and processes - building the confidence in branch and KPB employees.
  • Maintain an internal and external talent pipeline; hires, trains and onboards new employees grounded in Key's Financial Wellness mission.
  • Build strong collaborative relationships with internal partners to drive excellent client experience, high-quality originations and strong partnerships between branches, operations, underwriting, and fulfillment
  • Proactively engage the Area Retail Leaders (ARLs) to facilitate field action and the Consumer Loan Center (CLC) where a pipeline appears stalled; diagnose why and consult/ recommend solutions to improve pipeline
  • Responsible and accountable for compliance in all aspects of their geography inclusive of Communicate Reinvestment Act (CRA), Low to Moderate Income (LMI) and MMCT requirements
  • Effectively assist MLOs with resolving client complaints within a timely fashion
  • Partner with Home Lending Leaders (HLC) leaders to ensure right channel of execution and achieving production success for the assigned markets.
  • Ensure MLOs adhere to the Key Home Lending policies, including government regulations; ensure information is properly disclosed to clients. Responsible for overall compliance and quality control within the department - ensuring documentation is appropriate; application packages are timely, quality is acceptable, and timely completion of disclosures.
  • Manage employee hours worked in accordance with and compliant with KeyBank's time tracking policies
  • Assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The ERSM is expected to develop referrals to grow Key's home lending business and client base. The ERSM is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality.
  • Prospects home lending business to build and develop new client loan originations and relationships and new originations. This can include developing internal referral relationships as well as developing external centers of influence to refer home lending opportunity
  • Originate and process 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines
  • Responsible for gathering documents at the time of registering a loan and is expected to remain, the primary point of contact for the client during the duration of the loan process
  • This person is to maintain high standards of client satisfaction and quality, ensure sales/originator systems and workflows are efficiently controlled.
  • Develops and maintains in-depth knowledge of products and services as well as knowledge of competitors and competitive products while serving as the subject matter expert within the market
  • Maintains proficiency on sales/originator systems and develop and maintain efficient workflows
  • Keeps informed of trends and developments in the real estate market and mortgage industry
  • Ability to foster internal and external relationships.
  • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
  • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education
  • Bachelor's Degree Business or Finance or Equivalent Experience (preferred) or

Work Experience
  • 5+ years Mortgage experience or equivalent retail/lending experience which includes selling financial products (required)
  • Proven ability to develop and execute business plans - capable of meeting and exceeding results (required)
  • 3+ years Management experience in a retail sales environment (preferred)
  • Demonstrated ability to drive a high performing team (preferred)
  • Proven network of local real estate COIs and past client book of business (required)

Skills
  • Excellent communication skills, both written and verbal.
  • Demonstrated effective leadership with the ability to manage, coach and champion a successful sales team both locally and remotely coupled with the proven ability to lead change.
  • Proven ability to establish and maintain collaborative partnerships among the field, LOBs and support partners.
  • Strong customer service skills.
  • Proficient in sales and service skills, including tele-consulting, prospecting, networking, and COI relationship management.
  • Demonstrate strong financial acumen by understanding the business priorities of clients, analyzing market trends, and providing strategic advice on mortgage products and lending solutions.
  • Generate new mortgage business and manage the loan origination process from initial application through to closing.
  • Navigate the home mortgage process, from application to closing, providing advice on interest rates and repayment terms.
  • Working knowledge of consumer loan underwriting, processing, closing and regulations
  • Build partnerships with real estate agents and financial advisors.
  • Proficiency in sales/originator systems and workflow management
  • Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws.

Core Competencies
  • All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands
  • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel
  • Occasional travel to include overnight stay.

Driving Requirements
  • May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.

COMPENSATION AND BENEFITS
This position is eligible to earn commission and deferred incentive compensation.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 10/02/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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About KeyBank

Sourced by ZipRecruiter

Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

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