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Mortgage Processing Manager Jobs in Springfield, MA

Total Mortgage Services

Loan Processor

West Hartford, CT · On-site

$19 - $25.50/hr

Manage pipeline to ensure critical dates are met including contingency, contract closing, and lock ... Knowledge of mortgage processing preferred, not required * Familiarity with all types of mortgage ...

KeyBank

Mortgage Loan Officer

East Hartford, CT · On-site

Generate new mortgage business and manage the loan origination process from initial application through to closing. * Navigate the home mortgage process, from application to closing, providing advice ...

Keybank

Mortgage Loan Officer

East Hartford, CT · On-site

Generate new mortgage business and manage the loan origination process from initial application through to closing. * Navigate the home mortgage process, from application to closing, providing advice ...

City National Bank

Mortgage Loan Processor III

Hartford, CT · On-site

$25.93 - $41.43/hr

... for processing home equity line of credit's, purchase, and refinance transactions. They will ... Effectively manage an individual pipeline of 30 * Maintains current knowledge of CNB guidelines and ...

Cornerstone Bank

VP, Mortgage Sales Manager

Spencer, MA · On-site

$84K - $250K/yr

Partner closely with processing, underwriting, and closing teams to ensure a smooth, timely ... as a Mortgage Sales Manager or Loan Originator with proven production history Skills Required:

Self Help

Mortgage Loan Officer

Manchester, CT · On-site

$63K - $95K/yr

LOAN MANAGEMENT/BORROWER ADVISEMENT * Meet with loan applicants to discuss viable mortgage options, counsel on credit and budget, develop roadmap and process for mortgage approval and assist with the ...

Self Help

Mortgage Loan Officer

Manchester, CT · On-site

$63K - $95K/yr

LOAN MANAGEMENT/BORROWER ADVISEMENT * Meet with loan applicants to discuss viable mortgage options, counsel on credit and budget, develop roadmap and process for mortgage approval and assist with the ...

PeoplesBank

Loan Processing Representative

Holyoke, MA · On-site

$18.50 - $24.50/hr

Manages their pipeline and serves as the primary contact for all parties and third-party ... This position requires National Mortgage Licensing System (NMLS) registration; and ability to ...

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Mortgage Processing Manager information

See Springfield, MA salary details

$44.3K

$89.7K

$145K

How much do mortgage processing manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for mortgage processing manager in Springfield, MA is $89,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $124,600.00 per year, depending on experience, location, and employer.

What does a mortgage processing manager do?

As a mortgage processing manager, your responsibilities include directing loan processors and ensuring that the application review and lending process comply with company operational standards as well as federal and state regulations. In this career, you work in a bank, credit union, or other lending institution. Your duties may include hiring and training mortgage processing staff, reviewing documents to check that each loan meets standards and compliance requirements, and monitoring processing operations daily to ensure that they meet company benchmarks.

How does a mortgage processing manager typically collaborate with loan officers and underwriters to ensure a smooth loan process?

A Mortgage Processing Manager acts as a central coordinator between loan officers, underwriters, and processing staff to keep mortgage applications on track. They facilitate clear communication by clarifying documentation requirements, addressing issues promptly, and ensuring all parties are aligned on timelines and expectations. By proactively managing workflow and resolving bottlenecks, they help minimize delays and improve the overall borrower experience. Regular meetings and status updates with both loan officers and underwriters are common to maintain transparency and workflow efficiency.

What are the key skills and qualifications needed to thrive as a mortgage processing manager, and why are they important?

A Mortgage Processing Manager needs in-depth knowledge of mortgage loan products, underwriting guidelines, and regulatory compliance, usually backed by experience in mortgage operations and a relevant degree. Expertise with loan origination systems (LOS), document management platforms, and sometimes certifications like Certified Mortgage Banker (CMB) are typical technical requirements. Strong leadership, attention to detail, and excellent communication skills help manage teams and ensure smooth client interactions. These skills and qualifications are crucial to ensure efficient loan processing, regulatory adherence, team productivity, and customer satisfaction.
More about Mortgage Processing Manager jobs
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Mortgage Processing Manager jobs near you

Loan Processor

Total Mortgage Services

West Hartford, CT • On-site

$19 - $25.50/hr

Other

Re-posted 18 days ago

Job description

Loan Processor

This position is responsible for processing first mortgages within the required timeframe. This is a hybrid role, candidate must be based in CT!

Functions:

  • Review the loan application in Encompass and update any inaccuracies based on borrower documentation, credit report, fraud report, etc.
  • Complete an income calculation for all borrowers and prepare the file for underwriting.
  • Make a welcome/introduction phone call to discuss the upcoming loan process and request any items that may be needed for initial submission to underwriting.
  • Order all necessary verifications on each loan file including title report, fraud, written or verbal verification of employment, tax transcripts
  • Work with borrower(s) to obtain conditions requested by the underwriter. Break conditions down in layman's terms.
  • Manage pipeline to ensure critical dates are met including contingency, contract closing, and lock expiration.
  • Monitor important expiration dates on loans in pipeline – including credit report, appraisal, income & asset documents, rate lock.
  • Provide support to sales team.
  • Communicate effectively with internal departments and external partners/customers.

Responsibilities:

  • Strong customer service, communication, organization and problem resolution skills
  • Must be able to meet established minimum daily expectations
  • Maintains effective communication to ensure the highest quality of customer service

Personal Traits / Competencies:

  • Exceptional interpersonal and communication skills
  • Provide world-class customer service
  • Must be able to multi-task
  • Strong attention to detail
  • Team player and works well independently
  • Ability to listen and make decisions quickly

Technical / Computer Skills:

  • Familiarity with Encompass
  • Proficient Microsoft Word, Excel, Outlook
  • Experience in state bond programs a plus

Education and Experience:

  • High school diploma or equivalent
  • A minimum of 2-years experience in mortgages
  • Knowledge of mortgage processing preferred, not required
  • Familiarity with all types of mortgage products and state/federal regulatory guidelines.

Hours for position:

M-F 9am-5pm

This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements

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