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Mortgage Operations Jobs in Michigan (NOW HIRING)

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued. Responsibilities * Serve as the primary point of contact for ...

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued. Responsibilities * Serve as the primary point of contact for ...

Community 1 Lending

Mortgage Loan Officer

Troy, MI · On-site

If you're a licensed Mortgage Loan Officer seeking strong commission potential, qualified lead flow, operational support, and long-term career growth in the Michigan mortgage industry, we invite you ...

Liberty 1 Lending Inc

Mortgage Sales Manager

Livonia, MI · On-site

Mortgage Sales Manager Location: Livonia, MI (In-Office) Position Type: Full-Time About the Role We ... Partner with operations, processing, and underwriting to optimize workflows and improve efficiency.

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Showing results 21-40

All JobsMortgage Operations JobsMortgage Operations Jobs in Michigan

Mortgage Operations information

See Michigan salary details

$20.5K

$75.5K

$249.7K

How much do mortgage operations jobs pay per year?

As of Aug 21, 2026, the average yearly pay for mortgage operations in Michigan is $75,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $89,800.00 per year, depending on experience, location, and employer.

What are common challenges faced by professionals in mortgage operations, and how can they be effectively managed?

Professionals in Mortgage Operations often encounter challenges such as tight loan processing timelines, evolving regulatory requirements, and managing high volumes of documentation. Staying organized and detail-oriented is essential to ensure compliance and avoid errors that can delay closings. Successful team members also prioritize clear communication and collaboration with underwriters, loan officers, and clients to resolve discrepancies quickly and maintain smooth workflow. Leveraging technology and staying updated with industry changes can further streamline processes and reduce operational bottlenecks.

What are the key skills and qualifications needed to thrive in mortgage operations, and why are they important?

To thrive in Mortgage Operations, you need a solid understanding of loan processing, compliance regulations, and financial documentation, often supported by a degree in finance or business. Familiarity with loan origination systems (LOS), automated underwriting systems, and industry certifications like Certified Mortgage Banker (CMB) are commonly required. Attention to detail, organizational skills, and effective communication are vital soft skills for managing complex transactions and collaborating with clients and team members. These skills and qualifications ensure accuracy, regulatory compliance, and a smooth mortgage process for all stakeholders.

What is the difference between Mortgage Operations vs Mortgage Underwriting?

AspectMortgage OperationsMortgage Underwriting
Primary RoleManages loan processing, documentation, and workflow coordinationEvaluates loan applications to assess risk and approve or deny loans
Required CredentialsTypically requires mortgage processing experience, knowledge of loan systemsRequires underwriting certifications, such as AUS or MLO licenses
Work EnvironmentOffice-based, collaborative with loan officers and processorsOffice or remote, focused on detailed financial analysis
Industry UsageCommonly found in mortgage lenders, banks, and financial institutionsIntegral part of loan approval process in similar settings

Mortgage Operations focuses on managing the loan process and ensuring smooth workflow, while Mortgage Underwriting assesses the risk and approves loans based on financial criteria. Both roles are essential in the mortgage industry but serve different functions within the loan lifecycle.

What are mortgage operations?

Mortgage operations refer to the processes and activities involved in managing mortgage loans from application to closing and servicing. This includes tasks such as processing loan documents, verifying borrower information, ensuring compliance, and managing loan disbursements using specialized software. Professionals in this field need strong attention to detail and knowledge of mortgage regulations and industry standards.

What are the most commonly searched types of Mortgage Operations jobs in Michigan?

The most popular types of Mortgage Operations jobs in Michigan are:

What cities in Michigan are hiring for Mortgage Operations jobs?

Cities in Michigan with the most Mortgage Operations job openings:

Mortgage Operations jobs near you
Infographic showing various Mortgage Operations job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, 3% Temporary, 3% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $75,455 per year, or $36.3 per hour.

Servicing - Customer Care Specialist

Customer Service

Rochester, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

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Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

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