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Mortgage Operations Support Jobs in Tennessee (NOW HIRING)

FirstBank

Mortgage Closing Manager

Franklin, TN · Remote

Participate in the Regional Operations Center(ROC) Leadership Team. Promote the goals, standards ... Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership ...

FirstBank

Mortgage Closing Manager

Lexington, TN · Remote

Participate in the Regional Operations Center(ROC) Leadership Team. Promote the goals, standards ... Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership ...

FirstBank

Mortgage Closing Manager

Knoxville, TN · Remote

Participate in the Regional Operations Center(ROC) Leadership Team. Promote the goals, standards ... Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership ...

FirstBank

Mortgage Closing Manager

Nashville, TN · Remote

Participate in the Regional Operations Center(ROC) Leadership Team. Promote the goals, standards ... Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership ...

FirstBank

Mortgage Closing Manager

Chattanooga, TN · Remote

Participate in the Regional Operations Center(ROC) Leadership Team. Promote the goals, standards ... Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership ...

FirstBank

Mortgage Closing Manager

Memphis, TN · Remote

Participate in the Regional Operations Center(ROC) Leadership Team. Promote the goals, standards ... Cultivate an environment that supports diversity, teamwork, and performance. Provide leadership ...

Fifth Third

Mortgage Loan Consultant

Nashville, TN

Utilize available technology and support for communication and access of daily rates, applicant ... to operations. * Collect appropriate documentation from applicant(s) and deliver loan package in ...

Beacon Talent

Mortgage Closing Specialist

Nashville, TN · Remote

$95K - $105K/yr

... to support a scalable, high-quality operation. This is a full-time remote role. Key ... Strong understanding of mortgage regulatory and compliance requirements * Experience leading ...

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Mortgage Operations Support information

What is a mortgage operations support?

Mortgage Operations Support professionals assist in the processing, documentation, and coordination of mortgage loans from application to closing. They ensure that all paperwork is accurate and compliant with regulations, handle communication between loan officers, underwriters, and clients, and help resolve any issues that arise during the loan process. Their support is crucial for maintaining efficiency, accuracy, and customer satisfaction throughout the mortgage lending process.

What are the key skills and qualifications needed to thrive as a mortgage operations support professional?

To thrive as a Mortgage Operations Support professional, you need strong organizational skills, attention to detail, and a working knowledge of mortgage processes, often supported by experience in banking or finance. Familiarity with loan origination systems (LOS), document management software, and compliance platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to work collaboratively make someone stand out in this position. These skills and qualities are vital to ensure accurate processing, regulatory compliance, and smooth coordination across teams during mortgage transactions.

What are the most common challenges faced in a mortgage operations support role, and how can they be addressed?

One of the main challenges in Mortgage Operations Support is managing high volumes of documentation and ensuring all files are compliant with regulatory standards. This often requires excellent organizational skills and attention to detail, as even small errors can delay the loan process. Additionally, the role frequently involves coordinating with loan officers, underwriters, and clients, which can sometimes lead to communication bottlenecks. Proactively utilizing workflow management tools and maintaining clear, consistent communication with team members can help address these challenges and ensure smooth operations.

What are popular job titles related to Mortgage Operations Support jobs in Tennessee?

For Mortgage Operations Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Mortgage Operations Support jobs in Tennessee look for?

The top searched job categories for Mortgage Operations Support jobs in Tennessee are:

What cities in Tennessee are hiring for Mortgage Operations Support jobs?

Cities in Tennessee with the most Mortgage Operations Support job openings:

Mortgage Operations Support jobs near you

Production Associate (Hybrid, in office up to 3x/week) - New Grads strongly encouraged to apply!

Cascade Financial Services

Knoxville, TN • On-site, Remote

$14.25 - $18.25/hr

Full-time

Re-posted 2 days ago

Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Position Overview

As a Production Associate (PA), you provide direct sales and operational support to one or more Loan Officers, serving as a key point of contact for borrowers, retailer partners, and internal operations teams. The PA manages the pipeline from application through processing submission, ensuring files move efficiently, borrowers stay informed, and the Loan Officer is free to focus on business development. This role is an ideal entry point into mortgage origination, with a defined path toward NMLS licensing and a producing Loan Officer role for high performers or through our operations career path.

Key Responsibilities

  • Coordinate loan files from application through processing submission, partnering closely with Operations, and Sales Team.
  • Collect, review, and organize required loan documentation, including customer-signed disclosures, income and asset documentation, and other supporting materials needed to move loans efficiently through the approval process.
  • Serve as a point of contact for borrowers by handling inbound inquiries and conducting outbound follow-up calls regarding loan status, documentation requirements, and next steps throughout the loan process.
  • Deliver exceptional customer service through proactive communication, timely follow-up, and professional interactions with borrowers, retail partners, and internal team members.
  • Manage and monitor loan officer pipelines to ensure applications progress efficiently, deadlines are met, and all compliance, disclosure, redisclosure, and regulatory requirements are completed accurately and within required timeframes.
  • Maintain accurate loan records and update systems regularly to support efficient workflow management and ensure a positive borrower experience from application through closing.

Training Support

At Cascade, we are committed to setting up our Production Associates for success through comprehensive onboarding, hands-on training, and ongoing professional development.

  • Comprehensive onboarding program designed to provide a strong foundation in mortgage lending, loan processes, systems, and company policies.
  • Dedicated training and mentorship from experienced Loan Officers, Sales Leaders, and Operations team members.
  • Hands-on learning opportunities focused on loan pipeline management, borrower communication, document collection, compliance requirements, and closing processes.
  • Training on loan origination systems (LOS), customer relationship management (CRM) tools, and other technology platforms used to support borrowers throughout the lending process.
  • Ongoing coaching and feedback to support professional growth and strengthen customer service, organizational, and mortgage industry knowledge.
  • Access to compliance and regulatory training to ensure understanding of disclosure requirements, lending regulations, and company best practices.
  • Cross-functional exposure to Processing, Underwriting, Closing, and Funding teams to build a well-rounded understanding of the mortgage lifecycle.
  • Opportunities for career advancement and continued learning within the Sales and Mortgage Operations organizations.

What you will need to join Cascade

  • 4-year college degree
  • Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Exceptional customer service and communication skills, including professional written, verbal, and active listening abilities.
  • Ability to learn quickly, adapt to changing priorities, and thrive in a team-oriented, results-driven environment.
  • Strong attention to detail with the ability to analyze information, identify issues, and exercise sound judgment when resolving problems.
  • Proficiency with computer applications and technology, with the ability to efficiently learn and navigate loan origination systems and other business software.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams.

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.