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Mortgage Operations Support Jobs in Ohio (NOW HIRING)

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Mortgage Operations Support information

What is a mortgage operations support?

Mortgage Operations Support professionals assist in the processing, documentation, and coordination of mortgage loans from application to closing. They ensure that all paperwork is accurate and compliant with regulations, handle communication between loan officers, underwriters, and clients, and help resolve any issues that arise during the loan process. Their support is crucial for maintaining efficiency, accuracy, and customer satisfaction throughout the mortgage lending process.

What are the key skills and qualifications needed to thrive as a mortgage operations support professional?

To thrive as a Mortgage Operations Support professional, you need strong organizational skills, attention to detail, and a working knowledge of mortgage processes, often supported by experience in banking or finance. Familiarity with loan origination systems (LOS), document management software, and compliance platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to work collaboratively make someone stand out in this position. These skills and qualities are vital to ensure accurate processing, regulatory compliance, and smooth coordination across teams during mortgage transactions.

What are the most common challenges faced in a mortgage operations support role, and how can they be addressed?

One of the main challenges in Mortgage Operations Support is managing high volumes of documentation and ensuring all files are compliant with regulatory standards. This often requires excellent organizational skills and attention to detail, as even small errors can delay the loan process. Additionally, the role frequently involves coordinating with loan officers, underwriters, and clients, which can sometimes lead to communication bottlenecks. Proactively utilizing workflow management tools and maintaining clear, consistent communication with team members can help address these challenges and ensure smooth operations.

What are popular job titles related to Mortgage Operations Support jobs in Ohio?

For Mortgage Operations Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Mortgage Operations Support jobs in Ohio look for?

The top searched job categories for Mortgage Operations Support jobs in Ohio are:

Mortgage Operations Support jobs near you
Infographic showing various Mortgage Operations Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Regional Mortgage Operations Manager

Northwest

Columbus, OH • On-site

Full-time

Re-posted 18 days ago

Job description

OH0713 NW Bancshares HQ

Job Description

The Regional Mortgage Operations Manager is responsible to supervise the day to day sales and production operations for the distributed channel, and implementing strategies, policies and guidelines.

ESSENTIAL FUNCTIONS:

  • Lead team effort to ensure accountability for maximum results as defined by key performance indicators

  • Implement procedures to meet or exceed goals

  • Ensure continuous improvement

  • Manage work hours and FTEs to control costs and pipelines to ensure balanced workload and optimal results

  • Respond to monthly QC findings and implement improvement plans as necessary

  • Assist with monthly metrics report, including staff changes and utilization rates by role

  • Review, calculate, and provide monthly incentive payments to Human Resources within required timeframes

  • Work closely with Regional Sales Managers to achieve department goals and optimize customer experience

  • Decision consumer, equity, and mortgage loans

  • Work with public agencies to expand relationships and increase production of CRA lend (Habitat, Neighborworks, First Front Door, etc.)

  • Exercise credit judgment and creativity

  • Perform pricing and underwriting exceptions

  • Work with retail offices and internal business partners on approval and exception requests

  • Maximize results by consider portfolio balances, yields, and risk when making credit and pricing decisions

  • Understand and comply to investor, insurer, and Northwest policies, and with mortgage industry regulations

  • Keep informed of changing rules and regulations

  • Mentor team to improve results

  • Implement procedures to retain loans, and to generate activity from new and exist customers, as well as non-customers

  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

  • Work as part of a team

  • Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches

  • Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans

  • Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion

  • Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning

  • Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience

  • Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information

  • Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required

  • Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • Bachelor's Degree in business, finance, or related experience preferred

  • Master's Degree preferred

Work Experience:

  • 5 - 6 years business, finance, or related experience preferred

#LI-MM1

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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