Mortgage Operations Manager Jobs in Rochester Hills, MI

The Mortgage Foreclosure Specialist is responsible for managing a pipeline of defaulted loans within a mortgage servicing environment. This role ensures all foreclosure activities are executed in compliance with investor, insurer, and regulatory requirements while meeting strict servicing timelines. The specialist partners with foreclosure counsel, vendors, and internal departments to mitigate losses and ensure accurate, efficient case progression.

• Manage an assigned portfolio of delinquent mortgage loans referred to foreclosure

• Ensure compliance with servicing guidelines from investors such as Fannie Mae, Freddie Mac, FHA, and VA

• Review accounts for proper default servicing steps prior to foreclosure referral (e.g., loss mitigation, borrower outreach, regulatory notices)

• Refer loans to foreclosure attorneys and oversee all legal actions through completion (judicial and non-judicial states)

• Monitor attorney and vendor performance to ensure adherence to timelines, service level agreements (SLAs), and cost controls

• Track and manage key foreclosure milestones, including first legal, judgment, sale, and post-sale activities

• Ensure compliance with federal regulations, including those enforced by the Consumer Financial Protection Bureau, as well as applicable state laws

• Coordinate with internal departments such as Loss Mitigation, Bankruptcy, Claims, and REO to ensure seamless loan resolution

• Review and approve foreclosure-related fees, costs, and invoices for accuracy and allowability

• Handle escalations, audits, and exception processing related to foreclosure activities

• Maintain thorough and accurate system notes and documentation in the servicing platform

• Support internal and external audits by providing documentation and responding to inquiries

• This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office.

• Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

• Bachelor’s degree in Business, Finance, or related field (or equivalent work experience)

• 2–5+ years of experience in mortgage servicing, foreclosure, or default operations

• Strong understanding of end-to-end default servicing, including foreclosure, bankruptcy, and loss mitigation

• Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHA, VA)

• Familiarity with foreclosure processes across multiple states (judicial and non-judicial)

• Experience working with foreclosure attorneys and third-party vendors

• Strong attention to detail, organizational skills, and ability to manage high-volume pipelines

• Proficiency in servicing systems (e.g., MSP, Black Knight) and Microsoft Office Suite

Preferred Qualifications:

• Default servicing certifications (e.g., from Mortgage Bankers Association)

• Experience with compliance audits, QC reviews, or regulatory exams

• Knowledge of claims filing and post-foreclosure processes (conveyance, eviction, REO)

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

• Growth Path: Defined paid training and clear pathways for career development.

• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

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  Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.