Mortgage Operations Manager Jobs in Rochester, NY

STATUS: Full time / Non-Exempt

REPORTS TO: Director, Real Estate Lending

LOCATION: Corporate

COMPENSATION: The base salary for this position is $75,000 plus commission and bonus. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law.

HOURS: 37.5 hours per week

SCHEDULE: The expected schedule for this position is Monday through Friday, 8:30AM-5:00PM.

Position Summary

The Mortgage Sales Manager is responsible for the overall success of First Mortgage originations at the credit union, including the administration, coordination and evaluation of the Mortgage Department policies, procedures, and processes. The Mortgage Sales Manager will lead the member experience effort in overall support of mortgage sales and collaboration with mortgage operations and other Summit Team Members.

Essential Responsibilities - Must be capable of performing the following essential responsibilities, with or without reasonable accommodation, as outlined below.

• Responsible for achieving individual and Mortgage Department production goals.
• Recruit, develop, and train Mortgage Loan Originators that generate high quality loans that are compliant with company policies, procedures, and pricing strategies.
• Maintain a high level of knowledge regarding the current trends and economic conditions in real estate lending and servicing to ensure the credit union is maintaining a high level of service when compared to others in the financial services industry.
• Ensure that a positive work environment and culture is fostered resulting in satisfied employees in accordance with the credit union’s mission statement and our team values.
• Collaborate with other Summit Federal Credit Union team members including Branch Network, Summit Investment and Retirement Services and Business Lending.
• Support the Sales and Service Culture at the credit union. Maximize the success of real estate lending and ensure that sales efforts are strongly encouraged and reinforced by management coaching and recognition.
• Ensure that all mortgage staff are provided with adequate training and that their sales efforts are in accordance with the credit union’s philosophies. Sales should be based on members’ needs as part of an overall Sales and Service Culture.
• Ensure adherence to all policies related to areas of oversight tasked to.
• Ensure that up to date training, reference, and other appropriate material are available to assist the mortgage staff in the completion of their duties.

Other

• Participate in special assignments, project and committees as requested by the Vice President of Lending or Director of Real Estate Lending
• Provide a positive example to all areas in the credit union through his/her interactions with others.
• Represents and promotes the credit union within the business community.
• Establish and maintain networking relationships throughout the community through involvement and participation in business, social, community and/or political committees, Boards or other activities

*Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Qualifications

Knowledge and Experience:

• Must have 2+ years commensurate work experience required and 1+ years of comprehensive management and mortgage lending experience.
• Must be familiar with the financial service industry. Must have 3-5 years’ experience in the financial industry.
• Familiarity with lending regulations governing financial institutions, preferably credit unions is desired.
• Current knowledge of FNMA underwriting and servicing rules.
• Knowledge of Point of Sale and Loan Origination Systems (Empower, Encompass, etc.)

Skills

• Must possess excellent leadership, interpersonal and communication skills
• Strong organizational skills and attention to detail
• Solid presentation and public speaking skills
• Excellent computer skills
• In depth understanding of our products and services
• Excellent sales and service coaching skills
• Strong problem-solving skills

Abilities

• Ability to function effectively as a leader.
• Ability to oversee planning and execution of new products and/or programs.
• Ability to communicate both verbally and in writing at a professional business level.
• Ability to work effectively under pressure and against strict time constraints.
• Ability to operate a personal computer with the Microsoft Office suite, word processing, spreadsheet and data applications.
• Ability to manage multiple priorities
• Ability to communicate effectively with large groups
• Ability to act independently
• Ability to make effective decisions in a reasonable time frame
• Ability to identify and correct areas of inefficiency
• Ability to manage and lead people

Working Environment

• Must be able to sit or stand for extended periods in an office setting.
• Must be able to travel for business related matters.

Training and Compliance Requirements

• Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines.

Licensure Requirements

• In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.

QUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.

*Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.