Mortgage Operations Manager Jobs in Iowa (NOW HIRING)

The VP Credit Risk Management is a key member of senior management, responsible for designing, implementing, and overseeing credit underwriting for the organization. This role provides strategic direction to optimize portfolio performance while mitigating risk across Consumer, Mortgage and Commercial Lending portfolios. The VPCR will lead underwriting, policy development, and credit approval processes to ensure adherence to risk appetite, regulatory requirements and profitability targets.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.  

Salary range for this position is $186,985.50 - $218,607.74 with a progressive benefit package. 

1. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Strategic Leadership & Governance
   • Develop and implement comprehensive credit underwriting strategies for Consumer, Mortgage, and Commercial lines of business, aligning with the Credit Union's overall risk appetite and growth goals.
   • Serve as a voting member of the Loan Committee, acting as the primary subject matter expert on complex credit decisions.
   • Ensure all credit policies, underwriting guidelines, and procedures are robust, current, and compliant with regulatory standards.
   • Provide regular reporting on portfolio quality, concentration risks, and emerging threats to the Executive Leadership Team.
   • Collaborate in the development processes to maximize recoveries, minimize losses, and support ongoing portfolio health through collaboration with Lending, Operations, Risk Analytics, Collections, Special Assets, and Legal.
7. Underwriting & Risk Oversight
   • Oversee the underwriting departments for all lending products, ensuring consistent, high quality, and compliant decisioning.
   • Maintain expert knowledge of, and ensure compliance with, regulations such as Ability to Repay/Qualified Mortgage (ATR/QM), Fair Lending (Reg B), Regulation 723, and FCRA.
   • Review and approve high-level, complex credit underwriting memorandums, including commercial real estate (CRE) and C&I loans.
   • Identify and mitigate risks associated with lending products, including fraud, collateral, and concentration risks.
8. Portfolio Management & Analytics
   • Monitor and report on Key Indicators (KIs); such as auto decisioning, approval and booking rates, across the Consumer, Mortgage and Commercial portfolios.
   • Collaborate with Lending, Operations, Risk Analytics, Collections, and Special Asset teams to strengthen underwriting standards, streamline workflow processes, enhance speed-to-decision, and improve the member experience.
9. Leadership & Team Development
   • Lead, mentor, and develop a high-performing team of managers, senior underwriters, analysts, and credit officers.
   • Foster a proactive risk culture focused on accountability, accuracy, and efficiency.
10. Regulatory Relations
    • Act as the primary point of contact for regulatory agencies on all credit underwriting matters.
    • Lead the remediation of issues related to credit underwriting.

1.  Qualifications
   • Bachelor’s degree in Finance, Accounting, Economics, or related field.
   • Minimum of 10+ years of progressive experience in credit underwriting management within a bank or credit union.
   • Minimum of 5+ years experience at a Director level or higher.
   • Deep knowledge of Commercial (C&I/CRE), Mortgage, and Consumer loan product underwriting.
   • Strong understanding of financial services rules and regulations (ATR/QM, Reg B, FCRA).
   • Comprehensive knowledge of valuation methodologies and appraisal standards applicable to both commercial and residential properties.
   • Familiarity with loan origination systems (LOS), data analytics tools, and Microsoft Office Suite.
2. Core Competencies
   • Ability to anticipate market trends and emerging risks.
   • Strong ability to interpret complex financial data and modeling.
   • Superior verbal and written skills, with the ability to present to the Board.
   • Sound, independent judgment in high paced environment.