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Monday Through Friday First Call Resolution Jobs in Arizona

LHH US

Customer Service Representative

Mesa, AZ

$20 - $22/hr

This is an onsite position Monday through Friday. Pay range is $20.00-$22.00 per hour depending on experience. The customer service representative will be responsible for one-call resolution ...

LHH US

Customer Service Representative

Mesa, AZ · On-site

$20 - $22/hr

This is an onsite position Monday through Friday. Pay range is $20.00-$22.00 per hour depending on experience. The customer service representative will be responsible for one-call resolution ...

Aston Carter

Transportations Case Specialist

Tempe, AZ · On-site

$23/hr

... Monday through Friday schedule from 8:30 AM to 5:00 PM. You will manage shipper support cases ... Maintain established case resolution goal rates while sustaining high quality and accuracy.

Talented Medical Solutions

AZ · On-site

$2.2K/wk

Monday through Friday, 7 am to 3 PM and call Monday through Friday, every other weekend certified first assist/surgical tech and BLS /First Assist Scrub Tech. Must be experience in general, podiatry ...

Senior Helpers

Caregiver for the Elderly

Mesa, AZ · On-site

$13.50 - $17/hr

Monday through Friday 9:00am-1:00pm * Monday through Friday 8:00am-4:00pm * Monday, Wednesday ... CPR & First Aid certification (can be completed after hire) * Must be able to drive to BOTH ...

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All JobsMonday Through Friday First Call Resolution JobsMonday Through Friday First Call Resolution Jobs in Arizona

Monday Through Friday First Call Resolution information

What is the difference between Monday Through Friday First Call Resolution vs Customer Service Representative?

AspectMonday Through Friday First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first call during weekdaysHandling customer inquiries and providing support
Work ScheduleMonday to Friday, standard business hoursVaries, often includes weekends and evenings
CertificationsCustomer service skills, communication, problem-solvingCustomer service skills, communication, sometimes specific product knowledge
Work EnvironmentCall centers, office settingsCall centers, retail, office environments

Monday Through Friday First Call Resolution focuses on resolving customer issues on the first call during standard weekday hours, emphasizing efficiency and problem-solving. Customer Service Representatives handle a broader range of customer inquiries, often with varied schedules, and may not always prioritize first call resolution. Both roles require strong communication skills and customer service experience, but their scope and work hours differ.

What are the most commonly searched types of First Call Resolution jobs in Arizona?

The most popular types of First Call Resolution jobs in Arizona are:

Monday Through Friday First Call Resolution jobs near you

Customer Service Representative

Mesa, AZ

LHH US
Human Resource Programs Administration • 10K+ employees
Learn more about LHH USexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

LHH Recruitment Solutions is partnering with a growing call center company in Mesa, AZ that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$22.00 per hour depending on experience.
The customer service representative will be responsible for one-call resolution regarding services, billing information, troubleshooting, and payment processing for all inbound calls.
Key Responsibilities
  • Answer inbound calls, make outbound calls, and emails with customers.
  • Assist customers through the order processing and product details.
  • Document all interactions in the CRM system with accurate data entry and attention to detail.
  • Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
  • Assist with outbound calls for follow-ups.
  • Customer account management and verification of information.
  • Process payments accordingly and provide receipt via email to the customer
  • Assist with any troubleshooting tier one support for the customer.
  • Support special projects as needed.
Required Qualifications
  • High school diploma or equivalent is required.
  • 1+ years of customer service experience or call center experience
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office and CRM systems.
  • Bilingual in Spanish is preferred not required.
If you are interested, apply now!
Pay Details: $20.00 to $22.00 per hour
Search managed by: Morgan Ross
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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About LHH

Sourced by ZipRecruiter

LHH Recruitment Solutions is a division of the Adecco Group, the world's leading HR Solutions provider and the 7th best workplace in the world. We are an industry leader in temporary and permanent recruitment within accounting and finance. We work with premier clients, from small businesses to Global Fortune 500 companies, and we know that every opening is more than a job, and that every candidate is more than a resume. We work closely with candidates to understand their needs and apply our industry expertise to make matches for clients that drive business results. Our ability to dynamically balance your needs with the right Solutions gives clients and candidates the right fit to succeed. We are an evolving organization and take pride in a culture of trust, where we celebrate diversity, equality and inclusion. We always put our people first, drive a growth mindset and foster a collective spirit. We understand that talent and potential come from every section of society, regardless of gender, race, age, or physical ability. At the Adecco Group, we are committed to making the future work for everyone!

Industry

Human resource programs administration

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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