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About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare-Primary Health-built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover's Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound-in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Crossover LVN/LPN is central to creating a strong, seamless patient and member experience within our clinic. This role actively manages patient care by coordinating with specialists and their facilities, guiding patients and members through the healthcare process, and demonstrating in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. As an important member of our clinic team, you will assist with patient check-ins and ensure that our fast-paced, rapidly changing environment operates smoothly while upholding our Crossover's values. You will play a key role in facilitating the patient and member experience, ensuring that primary care is delivered as the patient-centered home, following evidence-based medicine guidelines.

The Crossover LVN/LPN is central to creating a strong, seamless patient and member experience within our clinic. This role actively manages patient care by coordinating with specialists and their facilities, guiding patients and members through the healthcare process, and demonstrating in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. As an important member of our clinic team, you will assist with patient check-ins and ensure that our fast-paced, rapidly changing environment operates smoothly while upholding our Crossover's values. You will play a key role in facilitating the patient and member experience, ensuring that primary care is delivered as the patient-centered home, following evidence-based medicine guidelines.

Clinical Responsibilities

• Delivers patient care, practicing under the oversight of an RN or clinic supervisor

• Collaborates with patient and care team to facilitate a patient-centered medical home

• Provides evidence-based nursing care at the highest community standard

• Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient

• Coordinates and connects the patient with specialists and their facilities

• Provides phlebotomy services and immunization services

• Performs other duties as assigned

Member Service Responsibilities

• Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.

• Demonstrates a commitment to quality, delivering uncompromised service and outcomes.

• Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.

• Assists with assigned projects and special provider or patient requests.

• Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.

• Processes transactions required to begin or complete the visit.

• Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.

• Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.

• Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.

• Performs other duties as assigned

Required Qualifications

• Licensed Vocational Nurse from an accredited school with a minimum of 3 years of clinical experience

• Current BLS (Basic Life Support) certification

Preferred Qualifications

• Experience in a fast-paced and rapidly changing environment

• Demonstrated strong work ethic and takes pride in a detailed oriented approach to work

• Highly organized and enjoys managing projects, big and small, to completion

• Creative, flexible, and navigates through obstacles

• Excellent follow-through with execution skills

• Able to handle ambiguity and solving issues

Physical Job Requirements

• Requires standing, walking and sitting for extended amounts of time.

• Occasionally lift and carry items weighing up to 50 lbs.

• Manual and finger dexterity and hand-eye coordination

• Includes full range of body motion including potential of handling and lifting patients.

• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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