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About Arcticom

Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.

Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.

About this position: RF Technician – Anchorage, AK

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants will be notified via phone or email within ten (10) business days of submittal.

Essential Duties & Responsibilities

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

• Install and Service Wireless Communications Equipment (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
• Recommend Appropriate Equipment and Hardware That Meets Customer Requirements
• Some Regional and/or Overnight Travel and On-Call Hours May Be Required
• Coordinate all aspects of the sales process.
• Perform administrative and office clerical duties as assigned: answering phones, greeting customers, assisting the manager with coordinating travel/training, returns, credits, etc.
• Manage Inbound & Out Bound Radio repair requests and communicate status with customers and vendors.
• Communicate with new and existing customers on updated sales information.
• Develop and improve internal Sales and Repair processes.
• Work with other departments that assist in fulfilling orders or providing customer service.
• Handling inbound sales leads to convert into sales.
• Coordinate daily work order tracking to make sure work orders exist for every job and ensure hours are being charged to the work orders correctly; Assist with closing out work orders
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Build and maintain customer relationships both internally as well as externally.
• Enter new customer data and other sales data for current customers into computer database.

• Create Basic Programming Codeplugs (less than 12 channels)

• Create Mid-Level Programming Codeplugs (12+ Channels, Trunking, Multiple Zones)

• Basic Mobile Installations (Radio, Antenna, Modem, DC-DC Converters)

• Troubleshoot and Repair Defective Two-Way Radios and Other Wireless Equipment (Radio, Power Supply, Antenna, Etc.)

• Some Regional and/or Overnight Travel and On-Call Hours will Be Required

Required (Minimum Necessary) Qualifications

Education Requirements: Associate degree in Electronics or IT

Level of Experience Requirements:

• Basic Electronics Background (12V and/or Low-Voltage System)
• RF/Telecommunications/Networking Experience a Plus
• Must Have Valid Driver’s License
• Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process
• Proficient Electronics Background
• Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment
• Understands Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands
• Competent Operating Test Equipment (Communications Service Monitors, Wattmeter, TDRs, FDRs, Multimeters)
• IP Networking Experience a Plus

Knowledge, Skills, Abilities, and Other Characteristics

• Microsoft 365
• Attention to Detail
• Proactive in cost saving techniques
• Ability to build successful relationships and close business.
• Must be passionate about learning wireless products and features and applying that knowledge to provide excellent service.

Preferred

• A RF Certification
• Understanding of RF theories, wireless protocols, and circuit design

• Problem-solving skills for troubleshooting RF systems

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift at least 60 lbs. or more and 10 lbs. overhead.
• Operate the JLG, fork forklift, scissor lifts, skid loader, and sweeper with related certification.
• Use of a two-way radio for communication.
• Ability to read and interpret RF system plans and diagrams
• Specific physical exertion, such as lifting, standing, bending, or reaching, is required.
• Ability to climb and maintain balance on ladders and elevated walkways and work at heights of at least 30 feet but may extend to 150 feet such as top of grain leg
• Good interaction skills.

Work Environment

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.

• Warehouse style surroundings with cement and tile floors.
• Solution-driven
• Collaborative
• Periodic customer interaction

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.