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Mobile Operations Manager Jobs in Washington, DC

AST SpaceMobile

Partner Success Center Agent

Lanham, MD · On-site

$15 - $19.75/hr

Experience * 2-5 years of experience in telecom service assurance, NOC support, customer operations, or incident management roles. * Experience supporting mobile, satellite, or hybrid telecom ...

Hot Dip Galvanizing Plant

Be Seen First

Plant Manager - Hot-Dip Galvanizing Operations

Washington, DC · On-site

$120K - $170K/yr

Plant Manager - Hot-Dip Galvanizing Operations Location: Confidential Relocation: Full relocation ... Company vehicle, company credit card, laptop, and mobile phone * Benefits Package: Health insurance ...

ManTech

Mobile Application Developer

Ashburn, VA · Hybrid

$114K - $190K/yr

... field operations. * Mission Support: Develop mobile tools that assist agents and officers in the processing of aliens, the management of border security data, and the interdiction of illegal ...

VTG

SME - Mobile Application Developer

Chantilly, VA · On-site

Demonstrated experience working with small teams to manage software development activities ... Demonstrated experience supporting technical operations. * Demonstrated experience working with ...

VTG

SME - Mobile Application Developer

Chantilly, VA · On-site

Demonstrated experience working with small teams to manage software development activities ... Demonstrated experience supporting technical operations. * Demonstrated experience working with ...

360 IT Professionals

Mobile QA

Mclean, VA · On-site

We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift ... manage one's business and ease out all the operations by giving an easy platform. Apart from this ...

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All JobsMobile Operations JobsMobile Operations Manager JobsMobile Operations Manager Jobs in Washington, DC

Mobile Operations Manager information

See Washington, DC salary details

$35.1K

$71.8K

$134.2K

How much do mobile operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for mobile operations manager in Washington, DC is $71,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,700.00 per year, depending on experience, location, and employer.

What is a mobile operations manager?

Mobile Operations Managers oversee the coordination and management of mobile operations within a company, which may include field teams, mobile assets, or mobile technology platforms. They are responsible for ensuring that mobile teams are efficient, resources are allocated properly, and operations are executed smoothly. Their duties often include logistics planning, staff supervision, process optimization, and reporting. Mobile Operations Managers may work in industries such as telecommunications, logistics, transportation, or any organization with field-based operations.

What are the key skills and qualifications needed to thrive as a mobile operations manager?

To thrive as a Mobile Operations Manager, you need strong operational management experience, analytical skills, and a background in logistics or supply chain management, often supported by a relevant degree. Familiarity with fleet management software, GPS tracking systems, and mobile workforce management tools is typically required. Leadership, problem-solving, and effective communication are critical soft skills for coordinating teams and ensuring smooth mobile operations. These skills are essential for optimizing resource utilization, maintaining service quality, and effectively responding to dynamic operational challenges.

What are some common challenges faced by mobile operations managers, and how can they be effectively addressed?

Mobile Operations Managers often deal with challenges such as coordinating dispersed field teams, ensuring timely communication, and maintaining high service standards across multiple locations. To address these, successful managers implement robust digital tools for real-time tracking and communication, establish clear protocols, and foster a culture of accountability. Regular team meetings and ongoing training also help in aligning objectives and addressing operational issues quickly.

What is the difference between Mobile Operations Manager vs Mobile Network Technician?

AspectMobile Operations ManagerMobile Network Technician
Required CredentialsTypically a bachelor’s degree in telecommunications, engineering, or related field; certifications like Cisco or CompTIA are commonTechnical diploma or associate degree; certifications such as Cisco, CompTIA, or vendor-specific tech certifications
Work EnvironmentOversees operations, manages teams, and coordinates network deployment in offices or field sitesPerforms hands-on installation, maintenance, and troubleshooting of mobile network equipment in the field
Employer & Industry UsageTelecom companies, mobile service providers, network operatorsTelecom companies, network service providers, equipment vendors

The Mobile Operations Manager focuses on overseeing mobile network operations, managing teams, and strategic planning, while the Mobile Network Technician handles technical installation, maintenance, and troubleshooting of mobile network hardware. Both roles are essential in the telecom industry but differ in responsibilities and required skills.

Is a mobile operations manager a high paying job?

A mobile operations manager typically earns a competitive salary that reflects experience, industry, and location. The role often requires skills in project management, technical knowledge, and leadership, which can contribute to higher compensation levels compared to entry-level positions.

What are popular job titles related to Mobile Operations Manager jobs in Washington, DC?

For Mobile Operations Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Mobile Operations Manager jobs in Washington, DC look for?

The top searched job categories for Mobile Operations Manager jobs in Washington, DC are:

Mobile Operations Manager jobs near you
Infographic showing various Mobile Operations Manager job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $71,844 per year, or $34.5 per hour.

Partner Success Center Agent

AST SpaceMobile

Lanham, MD • On-site

$15 - $19.75/hr

Full-time

Re-posted 6 days ago

Job description

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today's five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.
Position Overview
The PSC Agent is a customer-facing operational role responsible for incident intake, service monitoring coordination, communication management, and lifecycle tracking across satellite-to-mobile services. Operating within the Service Assurance organization, the PSC Agent acts as the primary interface between customers and technical operations, ensuring transparent communication, disciplined incident handling.
This role is critical during launch, early-life support, and steady-state operations, ensuring customer trust, SLA adherence, and audit-ready incident documentation.
This role establishes baseline customer-facing support capacity within Service Assurance and is designed to scale as service demand grows. The PSC Agent plays a critical role in strengthening customer trust, improving incident handling efficiency, and supporting consistent service assurance across global satellite-to-mobile operations.
Key Responsibilities
Customer Interface & Incident Intake
  • Act as the first point of contact for customers reporting service incidents, degradation, or operational queries.
  • Receive incident reports via defined channels and log them accurately into the incident management system.
  • Ensure correct capture of customer impact, service identifiers, timestamps, and symptoms.

Incident Logging, Classification & Tracking
  • Classify incidents based on severity, service impact, and domain (satellite, RAN, gateway, core, transport, OSS).
  • Maintain full lifecycle tracking of incidents from creation through closure.
  • Ensure incidents are routed to the correct NOC or Managed Services team per Service Assurance workflows.

NOC Coordination & Escalation Management
  • Coordinate closely with Nokia Managed Services NOC Engineers and AST NOC Telco Engineers for incident triage and progress updates.
  • Execute escalation procedures as defined by Service Assurance governance.
  • Follow instructions from NOC and Operations leadership precisely, including severity changes and customer notifications.

Customer Communication & Transparency
  • Provide timely, accurate, and structured updates to customers throughout the incident lifecycle.
  • Translate technical NOC updates into clear, customer friendly communication.
  • Manage customer expectations during major incidents, restoration activities, or prolonged outages.

Documentation, Audit & Governance Support
  • Maintain complete and accurate incident records, communication logs, and closure notes.
  • Ensure documentation supports audit requirements, SLA validation, and post incident analysis.
  • Support Governance and Operations teams with incident data for reviews, reporting, and compliance.

Service Restoration & Closure Assurance
  • Confirm service restoration with NOC teams before customer closure communication.
  • Ensure customers receive clear confirmation of resolution and next steps, if applicable.
  • Validate that incident closure meets Service Assurance quality standards.
  • Ensure all deployments meet quality benchmarks, standards, and defined acceptance criteria.

Deliverables
  • Accurate and complete incident tickets with full lifecycle documentation.
  • Customer communication records aligned with Service Assurance transparency standards.
  • Restoration confirmation records and incident closure summaries.
  • Audit-ready documentation supporting compliance and governance reviews.

Qualifications
Education
  • Bachelor's degree in Telecommunications, Electronics, IT, Computer Science, or a related discipline.
  • ITIL Foundation or service management certification is preferred.

Experience
  • 2-5 years of experience in telecom service assurance, NOC support, customer operations, or incident management roles.
  • Experience supporting mobile, satellite, or hybrid telecom networks in regional or global operations environments is preferred.
  • Prior experience in 24×7 operational environments is an advantage.

Required Technical Expertise
  • Strong understanding of incident management fundamentals including logging, severity assignment, escalation, and closure discipline.
  • Working knowledge of telecom service domains such as RAN, core, transport, OSS/NMS, gateway, and satellite service chains.
  • Ability to interpret operational inputs such as alarms, incident updates, and service impact indicators (without performing L2/L3 troubleshooting).

Professional Skills
  • Strong customer-facing communication skills, both written and verbal.
  • High attention to detail with disciplined documentation practices.
  • Ability to remain calm and structured during high-severity incidents and time-critical situations.
  • Strong coordination skills across Service Assurance, Managed Services, NOC, and engineering teams.

Technology Proficiency
  • ITSM / incident management tools (ServiceNow, Remedy, Jira Service Management, or equivalent).
  • Collaboration and documentation tools (Outlook, Teams, Confluence, SharePoint).
  • Exposure to OSS/NMS dashboards and operational monitoring views is a plus.

Physical Requirements
  • Ability to work in a fast-paced operational environment, including shift-based coverage if required.
  • Role may require coordination across global time zones to support continuous Service Assurance coverage.
  • Ability to support extended incident bridges during major outages or launch-phase events.
  • Role is being recruited in the US to support regional customer engagement, time-zone aligned operations, and 24×7 Service Assurance coverage

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.
AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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