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Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

SUMMARY

DIGIT is seeking an Junior Warehouse Operations Support Technician to support the Government-provided warehouse operations and refresh of computer hardware. This role will be integral to  the management of the receiving,  inventory, and distribution of all IT assets at the warehouse, including shipping to GSA designated locations in accordance with GSA IT procedures and policies. 

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA's IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency's shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

- Perform administrative duties in support of warehouse operation and transportation of products.

- Coordinating, scheduling, and tracking receipt, distribution, shipment, and disposition of  assets in support of complete life-cycle management of assets at the warehouse facility. 

- Supporting refresh and project inventory management and distribution, including asset mapping to owners, projects, and locations. 

- Install Microsoft Windows/Mac OS on laptops for refresh projects and break fix issues. 

- Install software as needed on new laptops and create user accounts.  

- Assist in mobile and laptop projects.

- Install iOS and Android OS.

- Wipe configuration and decommission network devices.

- Collaborate with Network Operations and Project Teams on unboxing network devices and connecting to KVM-over-IP Switches to provide remote access, control and management.

- Coordinate various warehouse/transportation activities, including but not limited to verification of incoming and outgoing shipments, materials disposition, and inventory database system maintenance.

- Coordinate various warehouse/transportation activities, including but not limited to verification of incoming and outgoing shipments, materials disposition, and inventory database system maintenance.

- Advise Warehouse/Operations management of issues.

- Confirm deliveries with customers as required.

- Schedule equipment moves with customers and coordinate equipment deliveries.

- Ensure all systems are up to date and accurate.

- Develop and run reports as required.

- Inspect the physical condition of the warehouse and related equipment.

- Coordinate cleaning of the warehouse.

- Ensures all received shipments are stored and labeled appropriately.

- Coordinate the claims process for salvage of damaged and used equipment.

- Closeout equipment transaction.

- Process RMAs

- Coordinate lease returns with vendors and ensure paperwork is completed

- Generate miscellaneous reporting

- May assist management with ensuring safety needs and protection activities are in compliance with OSHA regulations

- Perform other related duties as assigned

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

- Public Trust Clearance by start date.

- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.

- Applies fundamental concepts, processes, practices, and procedures on technical assignments. 

- Performs work that requires practical experience and training. 

- Work is performed under supervision.

- Provide administrative support to enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.

- Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.

- Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.

- Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.

- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

- Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook) and ServiceNow.

- Must be willing to work a variety of shifts, including holidays as scheduled.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

- 2-7 years of experience and bachelors degree. 

PHYSICAL REQUIREMENTSThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following: 

- Picking up, moving and opening computer hardware

- Operating jacks to move pallets of computer and network equipment

- Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. 

- Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company's expectation of information security.

- Viewing computer screens and sitting for long periods of time. 

- Travel is not required.

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.