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Mobile Call Center Jobs in Tennessee (NOW HIRING)

Advanced Call Center Technologies

Be Seen First

Customer Service Representative

Blountville, TN · On-site

$14.50 - $16/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our ... You'll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile ...

Advanced Call Center Technologies

Be Seen First

Inbound Customer Service Representative

Johnson City, TN · On-site

$17/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our ... You'll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile ...

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All JobsMobile Call Center JobsMobile Call Center Jobs in Tennessee

Mobile Call Center information

See Tennessee salary details

$9

$16

$22

How much do mobile call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for mobile call center in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a mobile call center?

A mobile call center is a customer service operation where agents handle customer inquiries, complaints, or support requests using mobile devices instead of traditional office-based systems. This setup allows agents to work remotely from various locations, offering flexibility and potentially extended service hours. Mobile call centers often use specialized apps or cloud-based platforms to manage calls, messages, and customer information securely. Such centers are increasingly popular as businesses adapt to remote work trends and seek to provide seamless support to customers on the go.

What are the key skills and qualifications needed to thrive as a mobile call center agent?

To thrive as a Mobile Call Center Agent, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and mobile communication tools is essential. Patience, active listening, and adaptability are standout soft skills for managing diverse customer interactions. These skills ensure effective issue resolution, high customer satisfaction, and efficient operation in a dynamic, mobile environment.

What are some common challenges faced by mobile call center agents, and how can they be addressed?

Mobile Call Center agents often face challenges such as managing high call volumes, dealing with technical issues on mobile platforms, and maintaining clear communication in remote or mobile environments. To overcome these, agents can leverage robust training programs, utilize mobile-friendly CRM tools, and follow best practices for remote collaboration with their teams. Open communication channels and regular feedback sessions also help in addressing issues quickly and ensuring consistent service quality.

What is the difference between Mobile Call Center vs Customer Service Representative?

AspectMobile Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote or on-site, often in mobile units or vansOffice-based or remote, typically in a call center setting
Industry UsageTelecommunications, sales, tech supportRetail, banking, healthcare, general customer support

Mobile Call Center roles focus on providing customer support via mobile units or remote setups, often requiring specific training for mobile operations. Customer Service Representatives work primarily in traditional call centers or remotely, handling customer inquiries across various industries. While both roles involve direct customer interaction and similar credentials, their work environments and industry applications differ significantly.

What are the most commonly searched types of Call Center jobs in Tennessee?

The most popular types of Call Center jobs in Tennessee are:

What cities in Tennessee are hiring for Mobile Call Center jobs?

Cities in Tennessee with the most Mobile Call Center job openings:

Mobile Call Center jobs near you
Infographic showing various Mobile Call Center job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,815 per year, or $16.3 per hour.

Call Center Representative - College Graduate

TENCU

Nashville, TN • On-site

$15.50 - $19.25/hr

Other

Re-posted 12 days ago

Job description

Call Center Representative - College Graduate

Schedule: Monday – Thursday 8:00am-5:00pm & Friday, 8:00am – 6:00pm

Compensation: Depending On Experience

Start Your Professional Journey Here

Are you a recent college graduate looking for a role where you can build real‑world experience, develop in‑demand skills, and make an immediate impact? Our Call Center Representative role is a great entry point into a growing organization where customer service, teamwork, and career development matter.

You'll be the friendly, knowledgeable voice supporting our members-solving problems, answering questions, and ensuring every interaction is a positive one.

What You'll Do

As a Call Center Representative, you'll gain hands‑on experience across a wide range of customer and financial services responsibilities, including:

  • Answer incoming calls and assist members in a professional, timely, and friendly manner
  • Resolve member needs with a goal of first‑call resolution
  • Support requests related to:
    • Account balances, transfers, and payments
    • Debit and credit card support, including fraud assistance
    • Mobile and online banking platforms
    • Loan and deposit product inquiries (including CDs)
  • Respond to member requests through email and secure messaging
  • Perform account maintenance and research as needed
  • Review required documentation for new accounts
  • Support fellow call center team members via phone, email, and chat
  • Assist with escalations, overrides, and reversal requests
  • Participate in quality review processes and daily reporting tasks
  • Identify opportunities for process improvement and collaborate with your team
  • Take on additional responsibilities as assigned-great exposure for growth!

What We're Looking For

  • Bachelor's degree required
  • Customer service or sales experience preferred
  • Strong verbal and written communication skills in English (Bilingual skills are a plus!)
  • Comfortable working with computers and learning new systems
  • Ability to adapt in a fast‑paced environment and manage frequent change
  • Reliable, punctual, and professional
  • Willingness to learn and follow federal regulations and company policies

Work Environment & Physical Requirements

  • Desk‑based role (approximately 95% of the workday)
  • Ability to sit and work at a computer for extended periods
  • Ability to lift up to 25 pounds occasionally
  • Non‑smoking work environment

Why Start Your Career With Us?

  • Entry‑level role with valuable, transferable skills
  • Exposure to financial services and member support operations
  • Supportive team environment with learning and development opportunities
  • A strong foundation for internal career growth

Apply today and take the first step toward a career with purpose.

Apply