Tencu

Call Center Representative - College Graduate

Schedule: Monday – Thursday 8:00am-5:00pm & Friday, 8:00am – 6:00pm

Compensation: Depending On Experience

Start Your Professional Journey Here

Are you a recent college graduate looking for a role where you can build real‑world experience, develop in‑demand skills, and make an immediate impact? Our Call Center Representative role is a great entry point into a growing organization where customer service, teamwork, and career development matter.

You'll be the friendly, knowledgeable voice supporting our members-solving problems, answering questions, and ensuring every interaction is a positive one.

What You'll Do

As a Call Center Representative, you'll gain hands‑on experience across a wide range of customer and financial services responsibilities, including:

• Answer incoming calls and assist members in a professional, timely, and friendly manner
• Resolve member needs with a goal of first‑call resolution
• Support requests related to:
• Account balances, transfers, and payments
• Debit and credit card support, including fraud assistance
• Mobile and online banking platforms
• Loan and deposit product inquiries (including CDs)
• Respond to member requests through email and secure messaging
• Perform account maintenance and research as needed
• Review required documentation for new accounts
• Support fellow call center team members via phone, email, and chat
• Assist with escalations, overrides, and reversal requests
• Participate in quality review processes and daily reporting tasks
• Identify opportunities for process improvement and collaborate with your team
• Take on additional responsibilities as assigned-great exposure for growth!

What We're Looking For

• Bachelor's degree required
• Customer service or sales experience preferred
• Strong verbal and written communication skills in English (Bilingual skills are a plus!)
• Comfortable working with computers and learning new systems
• Ability to adapt in a fast‑paced environment and manage frequent change
• Reliable, punctual, and professional
• Willingness to learn and follow federal regulations and company policies

Work Environment & Physical Requirements

• Desk‑based role (approximately 95% of the workday)
• Ability to sit and work at a computer for extended periods
• Ability to lift up to 25 pounds occasionally
• Non‑smoking work environment

Why Start Your Career With Us?

• Entry‑level role with valuable, transferable skills
• Exposure to financial services and member support operations
• Supportive team environment with learning and development opportunities
• A strong foundation for internal career growth

Apply today and take the first step toward a career with purpose.