Mobile Automation Testing Jobs in Tennessee (NOW HIRING)

Who We Are
Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, offering excellent benefits and a family-friendly culture.
What We Are Looking For
We are seeking a motivated and detail-oriented Fraud Risk Unit (FRU) Analyst to support the monitoring, investigation, and resolution of fraud cases at Thread. This role is a critical part of the bank's fraud program, working within the Financial Crimes Compliance (FCC) team to help detect, investigate, and mitigate fraud across our products and Partner channels.
The ideal candidate has at least 3 years of fraud or financial crimes experience, strong analytical skills, and curiosity about emerging fraud patterns. They should be comfortable managing fraud investigations end-to-end while supporting the buildout of fraud metrics, automation, and program standards. A demonstrated interest in pursuing professional certifications (such as the CFE) is strongly preferred. Position is Nashville, TN office based, M-F 8-5PM CT.
What You'll Do
• Review fraud alerts and conduct investigations into suspicious customer activity.
• Manage complex fraud investigations, including account takeovers, synthetic identities, and internal fraud.
• Conduct root cause analysis and pattern detection to identify control gaps and emerging fraud typologies.
• Handle partner escalations and support regulatory reporting requirements.
• Investigate internal fraud and account abuse cases, coordinating with HR and Legal as appropriate.
• Prepare and contribute to enterprise fraud reporting, metrics, and dashboards.
• Partner with the Customer Intelligence Unit (CIU) to improve fraud onboarding metrics.
• Coordinate with law enforcement agencies on escalated cases when necessary.
• Anticipate control gaps and designed strategic interim and automated solutions to safeguard compliance.
• Lead development of investigative standards and fraud case playbooks.
• Collaborate with the Quality Control (QC) team to build and refine fraud metrics and testing processes.
• Partner with Technology and Operations to support automation of initial detection workflows (e.g., Fraud Inbox).
• Document case details, findings, and decisions clearly in the case management system.
• Support customer outreach during investigations, including gathering documentation or clarifications.
• Contribute to the maintenance of fraud typology libraries, red flags, and detection strategies.
• Participate in fraud-related projects such as testing, data validation, or process improvement initiatives.
Qualifications
• 3+ years of fraud, financial crimes, compliance, or related experience (banking or fintech preferred).
• Solid understanding of fraud risks and common fraud schemes (e.g., account takeover, synthetic identity, payment fraud).
• Familiarity with transaction monitoring, fraud detection tools, or case management platforms.
• Strong analytical, investigative, and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills, including SAR narrative writing and case documentation.
• Proven ability to manage multiple priorities and meet deadlines in a fast-moving environment.
• Demonstrated interest in pursuing professional certifications (e.g., Certified Fraud Examiner (CFE)).
• Strong collaboration skills with the ability to work across Compliance, Operations, Technology, and external partners.
Employee must be able to perform essential functions of the position and, if requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the ADA.
Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Thread Bank permission to email, call, or text you using the contact details provided. We will only contact you with job-related information.