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Middleware Application Specialist Jobs (NOW HIRING)

City of New York

UNIX MIDDLEWARE ENGINEER

Manhattan, NY · On-site

$125K - $150K/yr

Information Technology Services (ITS) is recruiting for one (1) IT Project Specialist, to function ... to automate application deployment and integrate them with Jenkins for a Continuous Delivery ...

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As of Sep 11, 2026, the average hourly pay for middleware application specialist in the United States is $68.03, according to ZipRecruiter salary data. Most workers in this role earn between $64.42 and $71.63 per hour, depending on experience, location, and employer.

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Infographic showing various Middleware Application Specialist job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $141,500 per year, or $68 per hour.

Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist

Cedar Rapids, IA • On-site

ImOn Communications
Telecommunications • 51 - 200 employees
Learn more about ImOn Communicationsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job Type
Full-time
Description
Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist
Location: Cedar Rapids (This position is located at the Corporate Office in Cedar Rapids, Iowa. Qualified candidates must live within a commutable distance to Cedar Rapids, or willing to relocate).
Department: Information Technology
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we're more than a technology provider, we're a team of people passionate about keeping our community connected. As a Systems Analyst, OSS/BSS Application Specialist, you will administer, maintain, and support the organization's OSS/BSS application and the operational data that drives critical business and network processes. This position serves as a technical and functional resource for the OSS/BSS environment, ensuring that application configuration and data accurately reflect the organization's products, services, customers, and telecommunications network.
What You'll Do as a Systems Analyst I
  • Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
  • Assist in the resolution of incidents and service requests, including triage, troubleshooting, escalation, and timely follow-up within defined SLAs.
  • Monitor and manage assigned ticket queues, ensuring accurate updates, documentation, and communication with stakeholders.
  • Support the analysis of system behavior and business processes to identify issues, improvements, and optimization opportunities.
  • Assist with system integration support, including validating data flows, troubleshooting interface issues, and escalating complex problems when needed.
  • Participate in system upgrades, patches, and migrations, including testing, validation, and post-implementation support.
  • Monitor system performance and report issues, risks, or degradation to appropriate teams for resolution.

What You'll Do as a Systems Analyst II
  • Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
  • Own the end-to-end resolution of incidents and service requests, including triage, prioritization, root cause analysis, and timely resolution within defined SLAs
  • Manage and drive ticket queues, ensuring accountability for progress, resolution quality, and clear communication with stakeholders
  • Analyze system behavior and business requirements to identify, recommend, and implement improvements, defect resolutions, and performance optimizations
  • Own system integration support, including validating data flows, troubleshooting interface failures, and ensuring reliable interoperability between systems
  • Maintain accurate system documentation, ensuring configurations, processes, and knowledge are current and transferable across the team
  • Monitor system performance and integration points, proactively identifying risks, degradation, and opportunities for optimization, and driving corrective actions

What We're Looking For
  • Strong communication and customer service skills
  • A positive, professional attitude, even in challenging situations
  • Technical curiosity and a willingness to learn
  • Dependability and attention to detail
  • Ability to work independently and as part of a team

Requirements
Minimum Requirements
Level I:
  • At least 1 year of experience in systems support, application support, systems analysis, or a related IT role (or equivalent internship, education, or technical support experience).
  • Associate's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
  • Strong communication skills, with the ability to effectively communicate with technical and non-technical users.
  • Basic understanding of incident and service request management processes, including troubleshooting and escalation procedures.
  • Strong analytical and problem-solving skills with the ability to troubleshoot application, integration, and data-related issues.
  • Working knowledge of business applications, system support concepts, and production support environments.
  • Basic proficiency in SQL, including querying and data validation.
  • Basic understanding of system integration concepts, APIs, data flows, and middleware technologies.
  • Ability to learn new systems, applications, and business processes with limited supervision.
  • Proficiency with Microsoft Excel, including filtering, sorting, pivot tables, and basic data analysis.
  • Ability to manage multiple tasks, prioritize work, and maintain accurate documentation in a fast-paced environment.

Level II:
  • All requirements for a level I.
  • At least 3 years of experience in systems support, application support, systems analysis, or a related IT role.
  • Strong communication skills, with the ability to provide clear, concise updates to technical and non-technical stakeholders during incidents.
  • Proven ability to independently own incident and service request resolution, including triage, root cause analysis, and cross-team coordination.
  • Strong troubleshooting experience across applications, integrations, and data issues in a production environment.
  • Working knowledge of application lifecycle management, including deployments, support, and change management processes.
  • Proficiency in SQL, including complex querying, data validation, and troubleshooting data integrity or performance issues.
  • Practical experience supporting system integrations, including working with APIs, data flows, and middleware technologies.
  • Demonstrated ability to take ownership of issues and drive resolution across multiple teams and dependencies.
  • Strong proficiency with Microsoft Excel, including data analysis, filtering, pivot tables, and troubleshooting data discrepancies.

Preferred Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Experience supporting enterprise or business-critical applications.
  • Experience supporting CRM, OSS/BSS, or other integrated business systems.
  • Exposure to REST/SOAP APIs, including basic testing or troubleshooting.
  • Familiarity with scripting or programming languages (e.g., PowerShell, Python, Java, C#).
  • Basic understanding of infrastructure concepts, including networking, servers, and cloud environments.
  • Experience using monitoring, logging, or ticketing tools in a support environment.
  • Familiarity with ITIL-based service management practices (incident, problem, and change management).
  • Telecom industry experience.

Why Join Our Team
Career Growth: Structured advancement with company-supported certifications.
Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.
ImOn will hook you up with Company Benefits:
  • Competitive pay
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (vacation, holidays, and sick days)
  • Company-provided tools, uniforms, and vehicle for field roles
  • Employee discounts on services and partner programs
  • Wellness and employee assistance programs

Ready to Get Started?
If you're ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we'd love to hear from you.
Apply today and start building the network of tomorrow - with us.
www.ImOn.Net/Careers
ImOn Communications, LLC is an Equal Opportunity Employer

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