Middle Office Associate Jobs in Virginia (NOW HIRING)

CarMax, the way your career should be!

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Engineers II research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them!

What you will do - Essential Responsibilities

• Design and build web applications that support customer service and collections associates in a high-volume call center environment.
• Develop responsive, intuitive user interfaces and middle-layer services that integrate with enterprise systems, including CarMax Auto Finance's loan accounting platform (Alfa).
• Work closely with business stakeholders, operations teams, and technology partners to translate servicing and collections processes into effective tools and workflows.
• Build and maintain APIs and integration services that connect the web application to backend systems and third-party services.
• Support the full software lifecycle, including design, development, testing, implementation, and production support.
• Continuously improve application performance, usability, and reliability to support associates who rely on these tools every day.

Purpose of the role

It takes a passion for technology and problem-solving to build applications that make a real difference in how associates serve customers. In this role, you will work collaboratively with business and technology partners to design and deliver web applications and integration services that support customer service and collections operations. You will be involved throughout the development lifecycle-from understanding user needs and exploring solutions, to building, testing, and deploying reliable, scalable applications that solve complex business problems.

You are someone who can balance user needs, operational realities, and technical considerations to deliver solutions that provide real business value. You are curious, analytical, and continuously learning, and you thrive in an environment where technology, business needs, and customer expectations continue to evolve.

Qualifications and Requirements

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent combination of education and experience).
• 2+ years of professional experience building full-stack web applications, including modern front-end UIs and middle-tier / API services.
• Proficiency with:
  • Angular 17+ (with Angular Material) for responsive, component-based UIs
  • C# and .NET 8+ for backend services and BFF patterns
  • YARP for API routing and reverse-proxy integration
  • SSO Auth + mTLS for secure inter-service communication

• Experience designing, building, and consuming RESTful APIs that integrate with enterprise systems.
• Working knowledge of relational databases (Microsoft SQL Server, Oracle, or similar) - ability to write and optimize basic SQL queries and understand relational data models.
• Strong understanding of secure coding practices, authentication/authorization, encryption, and handling sensitive data (PII).
• Experience writing unit and integration tests (Spectator + Jasmine and Playwright preferred) and working with Git / GitHub for version control and reusable libraries.
• Comfort working in Microsoft Azure environments and a willingness to adopt AI-assisted development tools (GitHub Copilot and OpenCode) to accelerate delivery.

Preferred Qualifications

• Experience building internal operational or workflow applications (customer service, servicing, collections, or similar business-critical tools).
• Integration experience with financial systems, accounting platforms, or other enterprise systems.
• Familiarity with microservices, service-oriented architecture, or distributed systems.
• Agile development experience and comfort working directly with business stakeholders to translate requirements into technical solutions.
• Knowledge of CI/CD pipelines, build automation, release management, and IIS configuration.
• Experience with automated performance testing or working in regulated data environments.

Software Specific Qualifications and Requirements

• Proficiency in C# and the .NET / .NET Core framework for building web applications and backend services.
• Experience developing responsive web front-end applications using HTML5, CSS3, JavaScript, and modern JavaScript frameworks (e.g., Angular).
• Experience implementing server-side logic, business services, and API integrations (REST required, SOAP a plus).
• Experience working with data storage solutions including Microsoft SQL Server, Oracle, Azure data services, or Snowflake.
• Understanding of authentication, authorization, encryption, and secure handling of sensitive data (PII).
• Experience developing reusable code and shared libraries and using version control systems (Git, GitHub, NuGet).
• Experience writing unit tests and integration tests to ensure application reliability and maintainability.
• Experience deploying and supporting applications in Microsoft Azure environments.

Experience in the following preferred:

• Advanced SQL development, including stored procedures, scripting, and data modeling in Microsoft SQL Server.
• Experience with automated testing and performance testing.
• Experience working in distributed or service-oriented architectures.
• Experience with Continuous Integration and Continuous Deployment (CI/CD) pipelines (e.g., TeamCity or similar tools).
• Experience configuring and supporting web applications in IIS.
• Experience with build automation, environment configuration, and release management.
• Experience developing internal operational systems such as customer service, servicing, collections, or workflow applications.
• Experience working with financial systems or regulated data environments.

Work Location and Arrangement: This role will be based out of the Richmond VA Corporate Office and have a Hybrid work arrangement.

• Associates based in Richmond work on-site 4 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

About CarMax Auto Finance

CarMax Auto Finance (CAF) is the captive finance company or wholly owned subsidiary of our retail arm, CarMax Auto Superstore. CAF is the 14th largest auto lender in the US and 5th largest originator of used car loans in the nation.

CarMax Auto Finance customers are offered 24x7 account access to a digital web portal to manage their account or make payments online. The nearly 800 CAF associates based out of Kennesaw, Georgia are available to provide support from origination through payoff, including the return of their vehicle title.

The annual salary for this position is:

May be eligible for bonus and equity.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.