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Microsoft Support Agent Jobs (NOW HIRING)

Merative

M365 Engineer

Key Responsibilities 1. Copilot Governance and Agent Controls • Support governance for Microsoft 365 Copilot, Copilot Studio agents, Copilot for Sales, and enterprise AI agent onboarding, including ...

ecoATM | Gazelle

Technical Support Agent I

Louisville, KY · On-site

$18/hr

In this position as a Technical Support Agent, you are the first contact of technical support for ... Competency with Microsoft Windows on an intermediate level (software installation and configuration ...

Fronius

Technical Support Agent

Portage, IN

The Technical Support Representative works both independently and as a team player, focusing on ... Proficient in use of Microsoft Word, Excel, PowerPoint, Outlook, and CRM software * Excellent ...

CWI

Title Customer Support Agent

Arizona City, AZ · On-site

$15.68 - $18.87/hr

Customer Care Agent Camping World is seeking a highly organized and detail-oriented Customer Care ... Strong knowledge of Microsoft Office applications (Outlook, Word, Excel). * Exceptional attention ...

Irhythmtech

Clinician Support Agent - 2nd Shift

Deerfield, IL · Hybrid

$19 - $25.50/hr

... Support Agent to join our dynamic team based in San Francisco, CA or Deerfield, IL. This is a ... Technical proficiency with Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft ...

Firstnational

Instant Issuance Support Agent

$37K - $59K/yr

The Instant Issuance Support Agent role is responsible for managing the daily functions of the ... Knowledge of Microsoft Office. Strong multi-tasking ability. Flexibility to support additional or ...

Camping World

Title Customer Support Agent

Arizona City, AZ · On-site

$41K - $45K/yr

Support the acquisition process by managing documentation from initial customer contact through ... Strong knowledge of Microsoft Office applications (Outlook, Word, Excel). * Exceptional attention ...

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All JobsMicrosoft Support Agent Jobs

Microsoft Support Agent information

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$10

$19

$30

How much do microsoft support agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for microsoft support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What does a Microsoft Support Agent do?

A Microsoft Support Agent assists customers with troubleshooting, technical support, and guidance on Microsoft products and services. They help resolve issues related to software installations, updates, account access, and product usage. Support agents may assist via phone, chat, or email, providing clear instructions and solutions. Their goal is to ensure customers have a positive experience and can use Microsoft products effectively.

What are the key skills and qualifications needed to thrive as a Microsoft Support Agent?

To thrive as a Microsoft Support Agent, you need strong technical troubleshooting abilities, knowledge of Microsoft products, and typically a background in IT or customer support. Familiarity with ticketing systems like Microsoft Dynamics 365, remote desktop tools, and relevant Microsoft certifications (such as MCSA or MS-900) is highly valuable. Excellent communication, patience, and problem-solving skills help agents deliver outstanding customer experiences and resolve issues efficiently. These skills and qualifications ensure quick, accurate support and high customer satisfaction in a fast-paced technical environment.

What are some common challenges Microsoft Support Agents face when assisting customers, and how can these be managed effectively?

Microsoft Support Agents often encounter challenges such as troubleshooting complex technical issues, handling irate customers, and keeping up with frequent software updates. To manage these challenges, agents rely on comprehensive training, access to internal knowledge bases, and strong communication skills to de-escalate situations and guide users step-by-step. Collaboration with team members and escalation to specialized technical teams are also common practices to ensure customer issues are resolved efficiently.

What is the difference between Microsoft Support Agent vs Technical Support Specialist?

AspectMicrosoft Support AgentTechnical Support Specialist
Required CredentialsTypically a high school diploma or equivalent; certifications like CompTIA A+ are a plusSimilar; often requires certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, remote support, online chatHelp desks, call centers, remote troubleshooting
Employer & Industry UsagePrimarily in tech companies, MSPs, and retailIT firms, tech companies, and enterprise support
Common Search & ComparisonYesYes

The main difference between a Microsoft Support Agent and a Technical Support Specialist lies in their scope and focus. Microsoft Support Agents primarily assist with Microsoft products and services, often working in customer service roles. Technical Support Specialists may handle a broader range of IT issues across various platforms and products. Both roles require similar certifications and work environments, but Microsoft Support Agents are more specialized in Microsoft technologies.

What is an entry level job at Microsoft Support Agent?

An entry-level Microsoft Support Agent position typically involves providing technical assistance to customers, troubleshooting software and hardware issues, and using support tools like remote desktop or ticketing systems. These roles often require good communication skills, basic technical knowledge, and may offer on-the-job training or certifications such as Microsoft Certified: Fundamentals.

What cities are hiring for Microsoft Support Agent jobs?

Cities with the most Microsoft Support Agent job openings:

What states have the most Microsoft Support Agent jobs?

States with the most job openings for Microsoft Support Agent jobs include:

What are popular job titles related to Microsoft Support Agent jobs?

For Microsoft Support Agent jobs, the most frequently searched job titles are:

Infographic showing various Microsoft Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Customer Support Agent II

King Of Prussia, PA • On-site

ImageFIRST Healthcare Laundry Specialists
Health Care and Social Assistance • 1 - 5K employees
Learn more about ImageFIRST Healthcare Laundry Specialistsexternal

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

ImageFIRST rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/


We are seeking a Customer Support Agent to join our team in King of Prussia, PA. 

Schedule: On site Monday to Friday

8:00am - 4:30pm or 9:00am - 5:30pm

Pay: $20.00 - $23.00 

RESPONSIBILITIES:

  • Act as the liaison between nationwide service fields and our customers, collaborating with various service teams and other departments to meet customer needs.
  • Manage 25-30 daily calls and customer email correspondence in an efficient and effective manner.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Handle all customer requests with urgency, proactively escalating unresolved problems for swift resolution.
  • Maintain thorough and comprehensive records of all customer communication via CRM system.
  • Conduct outbound NPS surveys with customers to measure satisfaction.

MINIMUM QUALIFICATIONS

  • A High School Diploma or equivalent
  • A minimum of 2 years’ experience in a call center or customer service environment
  • Customer focused, with a commitment to customer satisfaction
  • Experience with working in retail, hospitality or customer service industries
  • Excellent written and verbal communication skills
  • Exceptional active listening skills and the ability to express empathy
  • Excellent time management skills, attention to detail and ability to prioritize work
  • Proficient in Microsoft Office

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Weekly pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Paid Parental Leave
  • Tuition Reimbursement 
  • Referral Program
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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