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Microsoft Support Agent Jobs (NOW HIRING)

Verstela

Bilingual Contact Center Agent

Seattle, WA · On-site

$23/hr

As a Contact Center Support Agent, you're responsible for answering complex participant questions ... Proficient with Microsoft Office Suite Pay: $23/hour Schedule: Monday-Friday, 8:30AM-5:00PM (100 ...

Microsoft

Sr Software Engineer

Redmond, WA · On-site

$119K - $234K/yr

... Microsoft's support ecosystem through AI-first innovation. Our mission is to build intelligent ... Experience shipping agent-based systems in production, including hands-on experience with evals ...

PAR Technology

Technical Support Agent

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call ... A+ or Microsoft certifications a plus Additional skills: * Passion for helping others and resolving ...

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Provide application support (Office/Microsoft 365, QuickBooks, etc.) * Configure hardware and ...

GovernmentJobs.com

Customer Support Agent 1

Minneapolis, MN · On-site

$19.50 - $26/hr

Customer Support Agent 1 We are the Metropolitan Council, the regional government for the seven ... Skill in Microsoft office products and navigating multiple screens & programs * Skill in providing ...

New

L7 Solutions

IT Support Agent

Fort Lauderdale, FL · On-site

$14 - $16/hr

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the ... Provide application support (Office/Microsoft 365, QuickBooks, etc.) * Configure hardware and ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Provide application support (Office/Microsoft 365, QuickBooks, etc.) * Configure hardware and ...

WheelHouse IT

IT Support Agent

Fort Lauderdale, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Provide application support (Office/Microsoft 365, QuickBooks, etc.) * Configure hardware and ...

WheelHouse IT

IT Support Agent

Orlando, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Provide application support (Office/Microsoft 365, QuickBooks, etc.) * Configure hardware and ...

New

Easy Recruiter

Customer Support Agent - (Remote)

$16.50 - $18/hr

Customer Support Agent - (Remote) San Antonio, Texas, United States About the Job Works as part of ... Microsoft Office, electronic mail, and information systems or database programs. Skills and ...

WheelHouse IT

IT Support Agent

Orlando, FL · On-site

$24K - $31K/yr

... driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk ... Provide application support (Office/Microsoft 365, QuickBooks, etc.) * Configure hardware and ...

New

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Microsoft Support Agent information

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How much do microsoft support agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for microsoft support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What does a Microsoft Support Agent do?

A Microsoft Support Agent assists customers with troubleshooting, technical support, and guidance on Microsoft products and services. They help resolve issues related to software installations, updates, account access, and product usage. Support agents may assist via phone, chat, or email, providing clear instructions and solutions. Their goal is to ensure customers have a positive experience and can use Microsoft products effectively.

What are the key skills and qualifications needed to thrive as a Microsoft Support Agent?

To thrive as a Microsoft Support Agent, you need strong technical troubleshooting abilities, knowledge of Microsoft products, and typically a background in IT or customer support. Familiarity with ticketing systems like Microsoft Dynamics 365, remote desktop tools, and relevant Microsoft certifications (such as MCSA or MS-900) is highly valuable. Excellent communication, patience, and problem-solving skills help agents deliver outstanding customer experiences and resolve issues efficiently. These skills and qualifications ensure quick, accurate support and high customer satisfaction in a fast-paced technical environment.

What are some common challenges Microsoft Support Agents face when assisting customers, and how can these be managed effectively?

Microsoft Support Agents often encounter challenges such as troubleshooting complex technical issues, handling irate customers, and keeping up with frequent software updates. To manage these challenges, agents rely on comprehensive training, access to internal knowledge bases, and strong communication skills to de-escalate situations and guide users step-by-step. Collaboration with team members and escalation to specialized technical teams are also common practices to ensure customer issues are resolved efficiently.

What is the difference between Microsoft Support Agent vs Technical Support Specialist?

AspectMicrosoft Support AgentTechnical Support Specialist
Required CredentialsTypically a high school diploma or equivalent; certifications like CompTIA A+ are a plusSimilar; often requires certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, remote support, online chatHelp desks, call centers, remote troubleshooting
Employer & Industry UsagePrimarily in tech companies, MSPs, and retailIT firms, tech companies, and enterprise support
Common Search & ComparisonYesYes

The main difference between a Microsoft Support Agent and a Technical Support Specialist lies in their scope and focus. Microsoft Support Agents primarily assist with Microsoft products and services, often working in customer service roles. Technical Support Specialists may handle a broader range of IT issues across various platforms and products. Both roles require similar certifications and work environments, but Microsoft Support Agents are more specialized in Microsoft technologies.

What is an entry level job at Microsoft Support Agent?

An entry-level Microsoft Support Agent position typically involves providing technical assistance to customers, troubleshooting software and hardware issues, and using support tools like remote desktop or ticketing systems. These roles often require good communication skills, basic technical knowledge, and may offer on-the-job training or certifications such as Microsoft Certified: Fundamentals.

What cities are hiring for Microsoft Support Agent jobs?

Cities with the most Microsoft Support Agent job openings:

What states have the most Microsoft Support Agent jobs?

States with the most job openings for Microsoft Support Agent jobs include:

What are popular job titles related to Microsoft Support Agent jobs?

For Microsoft Support Agent jobs, the most frequently searched job titles are:

Infographic showing various Microsoft Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Bilingual Contact Center Agent

Seattle, WA • On-site

Verstela
Recruiting and Staffing Services
Learn more about Verstelaexternal

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

**This role is 100% onsite in Downtown Seattle**

If you have over 1 year of experience in a call center or similar role, we have an exciting career building opportunity for you! Bilingual fluency in English and Spanish is required for this role!

A well-established legal administration company on-site in the heart of Downtown Seattle is looking for an experienced Contact Center Support Agent to engage and support potential claimants over the phone and via email regarding their eligibility to participate in class action lawsuits.

As a Contact Center Support Agent, you're responsible for answering complex participant questions according to strict guidelines while still providing warm and professional customer service. You’re a good fit for this role if you can follow detailed instructions and enjoy hands-on support from leadership.

This position is an excellent career builder, offering a foray into the legal administration field. It also offers great work-life balance with a consistent Monday-Friday, 8:30AM-5:00PM schedule and competitive benefits upon conversion.

Contact Center Support Agent Duties:
  • Respond to inbound calls and emails regarding legal claims
  • Utilize script-system to answer questions and provide information in a compliant manner
  • Accurately document and enter call details into internal CRM
Contact Center Support Agent Requirements:
  • Bilingual fluency in English and Spanish
  • 1+ years call center or similar experience
  • 6+ months on-site, in-office experience
  • Experience utilizing multiple CRMs
  • Proficient with Microsoft Office Suite
Pay: $23/hour
 
Schedule: Monday-Friday, 8:30AM-5:00PM (100% in-office)
 
Benefits offered by Verstela to temporary employees:
· Medical
· Dental
· Vision
· Short Term Disability
· Term Life and AD and D
· Identity Theft Protection
· Prescription Plan
· 401(K) Retirement Savings Plan
 
Location: Downtown Seattle
  • Easily accessible by bus, no free parking available
  • No free parking available 

Interested in this Contact Center Support Agent position? Apply today!

This Client who we are staffing for participates in the E-Verify program. Learn more at E-Verify.gov.

Apply