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Microsoft Store Jobs in New York (NOW HIRING)

Microsoft

Customer Advisor

New York, NY · On-site

... Microsoft store services to drive more comprehensive customer solutions. * Learning Completes all required training and obtains relevant product and role certifications aligned to the role and ...

Microsoft Corporation

Customer Advisor

Manhattan, NY · On-site

... Microsoft store services to drive more comprehensive customer solutions. * Learning Completes all required training and obtains relevant product and role certifications aligned to the role and ...

Acosta

Microsoft Sales Specialist

New York, NY · On-site

$66K/yr

The Microsoft Sales Specialist role is responsible for driving the overall operation of his/her retail stores through assisted sales, training and merchandising. The Sales Specialist ensures retail ...

The UPS Store

Store Manager - The UPS Store

Parlin, NJ · On-site

$17 - $18/hr

... store and stockroom Assist in visual presentation standards and ensure the store retail is ... Microsoft Word, Excel and Outlook Proactive and creative problem solving ability Flexible and ...

The UPS Store

Store Manager - The UPS Store

Parlin, NJ · On-site

$17 - $18/hr

... store and stockroom Assist in visual presentation standards and ensure the store retail is ... Microsoft Word, Excel and Outlook Proactive and creative problem solving ability Flexible and ...

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Microsoft Store information

See New York salary details

$12

$25

$38

How much do microsoft store jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for microsoft store in New York is $25.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $29.18 per hour, depending on experience, location, and employer.

What is a Microsoft Store employee?

Microsoft Store employees are customer service and sales professionals who work at Microsoft's retail locations or online support. Their main responsibilities include assisting customers with purchasing Microsoft products, providing technical support, demonstrating devices, and offering product recommendations. They play a key role in helping customers understand and get the most out of Microsoft software, hardware, and services. Microsoft Store employees often have strong knowledge of products like Surface devices, Xbox, Windows, and Office, and are trained to provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Microsoft Store associate?

To thrive as a Microsoft Store Associate, you need strong product knowledge, customer service skills, and ideally a background in retail or technology sales. Familiarity with Microsoft devices, software, and point-of-sale (POS) systems is typically required, along with any relevant sales certifications. Exceptional communication, active listening, and problem-solving abilities help you connect with customers and address their needs. These skills ensure a positive customer experience, drive sales, and support the store’s overall success in a competitive retail environment.

How does working at a Microsoft Store support professional development and advancement within the company?

Working at a Microsoft Store offers team members a unique opportunity to develop both technical and customer service skills. Employees often receive ongoing training on the latest Microsoft products and technologies, as well as sales and communication techniques. There are clear pathways for advancement, such as moving from Product Advisor to Store Manager roles, and high-performing employees may also be considered for positions at Microsoft's corporate offices. The collaborative, fast-paced environment encourages networking and mentorship, which can further support career growth within the company.

What is the difference between Microsoft Store vs Retail Sales Associate?

AspectMicrosoft StoreRetail Sales Associate
Required CredentialsHigh school diploma; technical knowledge beneficialHigh school diploma typically required
Work EnvironmentMicrosoft retail locations, tech-focusedVarious retail stores, customer service focus
Employer & IndustryMicrosoft, technology retailVarious retail companies, retail industry
Common Search & ComparisonCustomer support, product knowledge, salesCustomer service, sales skills, product assistance

The Microsoft Store role focuses on selling and supporting Microsoft products in a tech-oriented environment, requiring technical knowledge. Retail Sales Associates work across various retail stores, providing customer service and sales support. While both roles involve customer interaction and sales skills, Microsoft Store positions emphasize product expertise related to technology, whereas Retail Sales Associates may handle a broader range of products in different retail settings.

What are popular job titles related to Microsoft Store jobs in New York?

For Microsoft Store jobs in New York, the most frequently searched job titles are:

What job categories do people searching Microsoft Store jobs in New York look for?

The top searched job categories for Microsoft Store jobs in New York are:

What cities in New York are hiring for Microsoft Store jobs?

Cities in New York with the most Microsoft Store job openings:

Microsoft Store jobs near you
Infographic showing various Microsoft Store job openings in New York as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $52,047 per year, or $25 per hour.

Customer Advisor

Microsoft

New York, NY • On-site

Full-time

Posted 16 days ago

Key responsibilities

  • Assist customers by troubleshooting software problems, upgrading devices, and navigating migration processes to cloud solutions.

  • Engage with customers to understand their needs, explain Microsoft Experience Center value proposition, and drive cross-sell and solution sales.

  • Identify customer needs, create leads, and leverage team resources to support sales and customer solutions.

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

69th of 247 rated software companies

Job description

Overview
We are seeking a dedicated Customer Advisor to join our team at the Microsoft Experience Center in New York. If you have a passion for technology, a customer-centric mindset, and well-honed customer service skills, we would love to hear from you. Our team is committed to delivering a world-class customer experience and driving results.
At the Microsoft Experience Center, customers can explore the best of Microsoft and consult with our advisors to find the best solutions for their needs. Our team of skilled associates is dedicated to providing customer service every day. If you are passionate about technology, enjoy problem-solving, and thrive in a dynamic environment, we encourage you to apply. Join us in our mission to change the way people work and help us deliver an unparalleled customer experience.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
  • Customer Obsession: Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, navigating the migration process to cloud solutions, ensuring a seamless transition). Engages a broad range of customers (e.g., students, partners in education, consumer, enterprise, small and medium-sized business owners) to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) value proposition to customers. Drives cross-sell and solution sales goals in the MEC.

  • Influencing for Impact: Builds and maintains moderate knowledge of products and services by learning through others along with self-education and role play while articulating Microsoft's value proposition to customers. Encourages peers to maintain their current knowledge of Microsoft products and services. Identifies different needs of customers (e.g., business, education, cloud) leveraging moderate knowledge and connects them with the appropriate team member or solution to achieve their goals. Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from senior management.

  • Collaboration: Identifies lead generation, converts interactions into sales leads, and leverages the broader Microsoft Experience Center (MEC) team to close the sale. Identifies opportunities to train, sell, and support customers by leveraging the team's skills. Inputs new leads by documenting interactions with customers. Engages customers, identifies their needs, and uses that information to create leads across all customer segments (e.g., consumer, small-to-medium sized businesses, Web stores, training) and our Microsoft store services to drive more comprehensive customer solutions.

  • Learning Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; proactively asks for help and is open to feedback and coaching from managers and teammates; seeks moderate level of knowledge of sales techniques and Microsoft products. Compliance Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies.

  • Inventory Management: Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows direction from store leadership and visuals team regarding new displays. Works with other team members to set new displays prior to launch. Ensures appropriate inventory is available for promotions.

  • Customer Solution Support and Obsession Works within the Microsoft Experience Center (MEC) across Microsoft all product and services (e.g., cloud, Gaming, small-to-medium business [SMB], and Education [EDU]) to consult with customers to understand technical issues, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers. Works in the Tech room, troubleshooting software and hardware problems, upgrading devices to the latest releases, etc. May perform other duties as assigned.

  • Other: Embody our Culture and Values

Qualifications
Required/minimum qualifications
  • High School Diploma OR equivalent experience.

Additional or preferred qualifications
  • High School Diploma AND 1+ year(s) relevant sales or customer service experience OR equivalent experience.

  • Experience working in retail or a customer facing position.

Customer Advisor ATR-B - The typical base pay range for this role across the U.S. is USD $23.03 - $32.64 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $26.39 - $33.32 per hour.
Learn more about base pay ranges and pay equity:
https://careers.microsoft.com/us/en/us-retail-pay
Customer Advisor ATR-B - The typical base pay range for this role across the U.S. is USD $23.03 - $32.64 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $26.39 - $33.32 per hour.
Learn more about base pay ranges and pay equity:
https://careers.microsoft.com/us/en/us-retail-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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