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Microsoft Customer Success Account Manager Jobs

Pangram

Customer Success Manager

New York, NY · On-site

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Establish and execute customer success and account management playbooks * Ensure high customer retention and satisfaction by delivering exceptional onboarding, support, and proactive account ...

Meltwater

Customer Success Manager II

Washington, DC · On-site

$80K - $107K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at ... Engage with seasoned account managers and resilient leaders who are committed to supporting your ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

  • Medical

  • Dental

  • PTO

Support the Customer Success Account Managers and wider Customer Success team on escalated issues ... Excellent technology skills including advance usage of Microsoft Excel * Have the ability to handle ...

Uncountable

Account Manager

New York, NY · On-site

$120K - $220K/yr

Key responsibilities - Own post-sales success for Uncountable's customers, driving renewals ... Account Manager - Enterprise Account Manager (2-5 years) : Prior experience in customer success ...

Harris

$22 - $25/hr

Support Customer Success and account management activities such as preparing customer materials ... Proficient in SQL * Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.

Harris

$22 - $25/hr

Support Customer Success and account management activities such as preparing customer materials ... Proficient in SQL * Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.

Harris

$22 - $25/hr

Support Customer Success and account management activities such as preparing customer materials ... Proficient in SQL * Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.

Harris

$22 - $25/hr

Support Customer Success and account management activities such as preparing customer materials ... Proficient in SQL * Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.

Harris

$22 - $25/hr

Support Customer Success and account management activities such as preparing customer materials ... Proficient in SQL * Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.

Medput

Customer Success Manager

Santa Monica, CA · On-site

MedPut is growing rapidly and our customers' success is at the core of everything we do. We are ... What You'll Do The CSM will be involved in all aspects of support, account management, product ...

HESCO

Customer Success Manager

Rocky Hill, CT

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who ... You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize ...

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Showing results 41-60

All JobsMicrosoft Customer Success Account JobsMicrosoft Customer Success Account Manager Jobs

Microsoft Customer Success Account Manager information

See salary details

$29.5K

$65.8K

$106K

How much do microsoft customer success account manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for microsoft customer success account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Microsoft Customer Success Account Manager vs Customer Success Manager?

AspectMicrosoft Customer Success Account ManagerCustomer Success Manager
CredentialsRelevant certifications (e.g., Microsoft certifications), experience with Microsoft productsVaries; often requires customer service or account management experience, certifications optional
Work EnvironmentTech-focused, enterprise software environment, often in tech companies or service providersCustomer-centric, across various industries, including SaaS, tech, and services
Employer & IndustryPrimarily in technology and software companies, especially MicrosoftAcross multiple industries, including tech, SaaS, and consulting firms

The Microsoft Customer Success Account Manager specializes in managing relationships with Microsoft clients, focusing on Microsoft products and solutions. A Customer Success Manager has a broader role across industries, emphasizing customer retention and satisfaction. While both roles require strong communication skills, the Microsoft role emphasizes technical knowledge of Microsoft solutions, whereas the general CSM role is more customer service-oriented across various sectors.

Infographic showing various Microsoft Customer Success Account Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Customer Success Account Manager - Signature - Richmond, VA

United Parcel Service (UPS)

Richmond, VA

$61K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,341 frontline employees who took The Breakroom Quiz

23rd of 64 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

The territory for this role will be in and around Richmond, VA,

Key Responsibilities:

Issue Management:

  • Serve as the primary point of contact and advocate for assigned accounts

  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed

  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals:

  • Proactively engages existing customers to enhance value and prevent churn

  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas

  • Identify low touch upsell opportunities and guide customer to resources for additional value

  • Develop strategies for upselling / cross-selling opportunities to drive account growth

  • Drive product adoption and educate customers and products and services

Territory Management:

  • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability

  • Monitor customer health metrics to measure satisfaction and to prevent churn

Feedback Collection:

  • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Qualifications:

  • 0-4 years in customer success, support, or related customer-facing roles

  • SMB account management experience

  • Can manage multiple customer engagements through strong organizational skills

  • Data driven mindset

  • Excellent written communication skills

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $61,620.00/year to $107,880.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

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